Client Advisor

4 months ago

King of Prussia, United States Tourneau|Bucherer Full time

Job Title: Client Advisor- Rolex

Reports to: Store Director

Division: Retail, Multi-brand

OVERVIEW

The Client Advisor-Rolex is responsible for providing an outstanding client experience and meeting or exceeding sales objectives, with a specialized ambassador focus on the Rolex brand. This advisor will be an expert on the heritage of the brand, product line and stock within the store.

Creating an outstanding client experience is a critical aspect of this job. It is accomplished by creating a positive, inviting and elevated environment for the discerning client. It is crucial that Client Advisor-Rolex focuses on developing a long-term relationship with the client that is based upon trust so the client is more likely to think of purchasing from the store in the future. This includes strategically following-up, embracing and utilizing the CRM system and tools and handling escalated issues with outstanding diplomatic skills.

ESSENTIAL JOB RESPONSIBILITIES
Ensure an outstanding client experience

  • Work to create a positive, inviting and elevated environment for the discerning client.
  • Be enthusiastic and demonstrate a passion for watches and jewelry.
  • Responsible for training other Client Advisors and ensuring they are knowledgeable of the brand's unique heritage, the range of products, and specific product attributes and availability.
  • Assist Client Advisors with Rolex sales as necessary (provide product information, closing, etc.) to be certain every client experiences the luxury of Rolex to the fullest.
  • Obtain client contact information utilizing the CRM system to build an on-going relationship and elevate the Rolex discovery journey
  • Responsible for implementing brand strategies and guidelines.
  • Communicate with the Tourneau Bucherer Merchandising team to ensure appropriate inventory is available within their store location.
  • Make certain the visual presentation of the watches is consistent with the luxury image of the brand.
  • Act as a mentor to other Client Advisors and utilize the Tourneau Bucherer advantages to the fullest in order to preserve the luxury status of the product.
  • Attend training session to increase product knowledge.
Meeting or exceeding sales objectives
  • At a minimum, must meet sales objectives for any given month, quarter and year.
  • Clearly understand daily sales objective and how it relates to weekly and monthly targets.
  • Clienteling - focus on developing long-term relationships with the client so that they are more likely to think about visiting and buying from the store in the future. As appropriate, follow-up with clients utilizing the CRM system. This may include but is not limited to birthday cards, holiday cards, informing clients of new merchandise and inviting customers to special events/ campaigns.
  • Readily accept and incorporate constructive advice given by managers on how to improve sales performance.
  • Challenge yourself to become comfortable selling all brands of watches and jewelry, and maintain a balance of sales across the full product assortment.
Other
  • Strictly adhere to all store security procedures.
  • Set up cases and windows.
  • Respect other Client Advisors fostering an environment of support and collaboration.
  • Adhere to the company dress code policy.
  • Work with team members to ensure the Rolex area is at all times clean and attractive.
  • Attendance is a crucial part of performance. Be on time.
  • Help set-up or close store depending upon shift.
Training
  • Consistently update Tourneau Bucherer staff on the Rolex brand.
  • Partner with Tourneau Bucherer management to schedule and deliver Rolex Training sessions to increase comfortability and product knowledge of Client Advisors.
  • Convey the importance of the history of the brand to the Tourneau Bucherer Staff.
  • Educate Tourneau Bucherer Client Advisors on product introductions, technical complications, service etc.
  • Training will be provided by both Tourneau Bucherer and Rolex to ensure an excellent client experience for every client.
Brand Management
  • Ensure appropriate visual merchandising of all Rolex products in the store.
  • Check stock on a daily basis and make certain Rolex watches are handled properly (Quality of the stock).
  • Monitor and order supplies including cleaning kits, catalogues and other POS materials.
  • Communicate with Rolex regarding sales and inventory levels.
  • Execute all expectations of The Rolex Way in every client presentation.
Requirements
  • A passion for building clientele and selling.
  • Demonstrate an exemplary level of integrity and professionalism at all times.
  • Must be able to work a flexible schedule throughout the week.
  • Must have a polished and professional appearance with a positive attitude.
  • Meet and exceed company assigned goals, metrics and objectives.

  • Client Advisor-King of Prussia

    3 months ago

    King of Prussia, United States Tiffany & Co. Full time

    Client Advisors hold the critical position of embodying the Tiffany brand in each and every client interaction using the Tiffany touch; their own flair for making each clients experience extraordinary. The Client Advisor is an excellent communicator Client Advisor, Advisor, Client Relations, Brand Ambassador, Hospitality, Sales, Banking

  • Client Advisor, Contemporary Women's Ready to Wear, King of Prussia

    5 months ago

    King of Prussia, United States Neiman Marcus Full time

    As a Client Advisor you will cultivate relationships with clients through elevated selling, exceptional customer service, and personal engagement while becoming their trusted style confidante. A Client Advisor will service clients who come into our s Client Advisor, Advisor, Client, Retail, Banking, Technology, Sales, Selling

  • LOFT King of Prussia- Part-Time Client Advisor

    2 days ago

    King of Prussia, United States KnitWell Group Full time

    As a Sales Associate, you are the ultimate brand ambassador. You create authentic connections with customers and guide their shopping journey by offering personalized styling recommendations. You help keep the store looking beautiful by ensuring merc Client Advisor, Part-Time, Sales Associate, Customer Experience, Advisor, Retail, Banking

  • BOTTEGA VENETA Client Advisor, King of Prussia

    3 months ago

    King of Prussia, United States CareerBuilder Full time

    Summary Bottega Veneta - inspiring individuality with innovative craftmanship since 1966. Creativity lies at the heart of all that we do. Born in Vicenza the house is rooted in Italian culture yet maintains a truly global outlook. An inclusive brand with exclusive products Bottega Veneta is as much of a feeling as it is an aesthetic. Job Description We are...

  • Bilingual Client Services Specialist

    6 days ago

    King of Prussia, Pennsylvania, United States Jobot Full time

    Position Overview: We are seeking a skilled and client-oriented Senior Client Services Specialist to enhance our client's financial services organization. Key Responsibilities: Manage and nurture client relationships, ensuring exceptional service delivery.Support financial advisors in providing comprehensive wealth management solutions.Maintain and update...

  • Balenciaga Client Advisor

    2 weeks ago

    King of Prussia, Pennsylvania, United States Balenciaga America Inc. Full time

    Position OverviewThe Balenciaga Retail Sales Specialist plays a pivotal role in delivering exceptional service to our clientele, ensuring their unique needs and expectations are met.Key ResponsibilitiesDrive individual and store sales performance, contributing to overall business growth.Provide an outstanding customer experience, showcasing in-depth...

  • Senior Client Services Associate

    10 hours ago

    King of Prussia, Pennsylvania, United States Jobot Full time

    About the RoleWe are seeking a highly skilled and experienced Senior Client Services Associate to join our team at Jobot. As a key member of our financial services firm, you will be responsible for managing client relationships, providing exceptional service, and supporting our financial advisors in delivering comprehensive wealth management solutions.Key...

  • Wealth Management Advisor

    3 weeks ago

    King of Prussia, United States Northwestern Mutual Full time

    Northwestern Mutual -Eastern Pennsylvania LIVE LIFE DIFFERENTLY French writer, Antoine de Saint-Exupery once wrote, “A goal without a plan is just a wish.” At Northwestern Mutual, Wealth Management Advisors help people create and implement a financial plan allowing them to translate those wishes into attainable goals. They strive to understand their...

  • Experienced Client Services Specialist

    6 days ago

    King of Prussia, Pennsylvania, United States Jobot Full time

    Thriving organization/ Exceptional growth opportunities/ Competitive compensation This Jobot Job is hosted by: Billy Mewton Are you a fit? Easy Apply now by clicking the "Apply" button and sending us your resume. Salary: $80,000 - $110,000 per year About Us: We are in search of a seasoned and client-oriented Senior Client Services Associate to become part of...

  • Experienced Client Services Specialist

    2 weeks ago

    King of Prussia, Pennsylvania, United States Jobot Full time

    Dynamic organization/ Significant career growth opportunities/ Competitive compensation This Jobot Job is hosted by: Billy Mewton Are you a fit? Easy Apply now by clicking the "Apply" button and sending us your resume. Salary: $80,000 - $110,000 per year About Us: We are in search of a skilled and client-oriented Senior Client Services Associate to become...

  • Experienced Client Services Specialist

    6 days ago

    King of Prussia, Pennsylvania, United States Jobot Full time

    Dynamic financial services firm/ Exceptional career growth opportunities/ Competitive salary This Jobot Job is hosted by: Billy Mewton Are you a fit? Easy Apply now by clicking the "Apply" button and sending us your resume. Salary: $80,000 - $110,000 per year About Us: We are in search of a skilled and client-oriented Senior Client Services Associate to...

  • Wealth Management Advisor

    3 months ago

    King of Prussia, United States Northwestern Mutual Full time

    Northwestern Mutual -Eastern Pennsylvania LIVE LIFE DIFFERENTLY French writer, Antoine de Saint-Exupery once wrote, “A goal without a plan is just a wish.” At Northwestern Mutual, Wealth Management Advisors help people create and implement a financial plan allowing them to translate those wishes into attainable goals. They strive to understand their...

  • Wealth Management Advisor

    3 months ago

    King of Prussia, United States Northwestern Mutual Full time

    Northwestern Mutual -Eastern Pennsylvania LIVE LIFE DIFFERENTLY French writer, Antoine de Saint-Exupery once wrote, “A goal without a plan is just a wish.” At Northwestern Mutual, Wealth Management Advisors help people create and implement a financial plan allowing them to translate those wishes into attainable goals. They strive to understand their...

  • Associate Client Manager

    2 months ago

    King of Prussia, United States Construction Risk Partners LLC Full time

    At CRP, we have assembled a dynamic, thoughtful, and hands-on TEAM. If you are interested in contributing to a client-focused team that is passionate about helping our clients and their construction projects succeed, please take a look at our open opportunities.Position Summary:The Associate Client Manager, Commercial Risk serves as a technical resource for...

  • Client Manager, Wrap Up

    3 months ago

    King of Prussia, United States Construction Risk Partners LLC Full time

    At Construction Risk Partners (CRP), we have assembled a dynamic, thoughtful, and hands-on TEAM. If you are interested in contributing to a client-focused team that is passionate about helping our clients and their construction projects succeed, please take a look at our open opportunities.The mission is to be an integral part of the Wrap Up team and partner...

  • Associate Client Manager

    2 months ago

    King of Prussia, United States Construction Risk Partners LLC Full time

    At CRP, we have assembled a dynamic, thoughtful, and hands-on TEAM. If you are interested in contributing to a client-focused team that is passionate about helping our clients and their construction projects succeed, please take a look at our open opportunities. Position Summary: The Associate Client Manager, Commercial Risk serves as a technical resource...

  • Client Manager, Wrap Up

    2 months ago

    King of Prussia, United States Vibrant Full time

    Client Manager, Wrap Up - Construction Risk Partners page is loaded Client Manager, Wrap Up - Construction Risk Partners Apply locations King of Prussia, Pennsylvania, US time type Full time posted on Posted 6 Days Ago job requisition id JR105221 At Construction Risk Partners (CRP), we have assembled a dynamic, thoughtful, and hands-on TEAM. If you are...

  • Client Manager, Wrap Up

    3 months ago

    King of Prussia, United States Construction Risk Partners LLC Full time

    At Construction Risk Partners (CRP), we have assembled a dynamic, thoughtful, and hands-on TEAM. If you are interested in contributing to a client-focused team that is passionate about helping our clients and their construction projects succeed, please take a look at our open opportunities. The mission is to be an integral part of the Wrap Up team and...

  • Beauty Advisor

    2 months ago

    King of Prussia, United States Sephora Full time

    Job ID: 250321Store Name/Number: PA-King Of Prussia (0376)Address: 160 North Gulph Road, King of Prussia, PA 19406, United States (US)Hourly/Salaried: Hourly (Non-Exempt)Full Time/Part Time: FlexPosition Type: RegularYour role at Sephora: As a Beauty Advisor, you'll help clients discover the power of beauty. This role is about creating personalized...

  • Service Advisor

    3 weeks ago

    King of Prussia, United States Richemont Full time

    At Cartier North America, We are proud to employ talent from many different backgrounds, experiences, and identities. We believe that when diversity and inclusion are fully embraced and empowered, creativity and knowledge emerge to deliver excellence. We continue to work towards creating a workforce that represents the diversity of our clients and our...