Bilingual Delivery Scheduling Associate
3 weeks ago
Job Location
FOUR OAKS Supercenter - FOUR OAKS, NC
Description
Description
The Delivery Scheduling Associate is responsible for contacting guests and scheduling deliveries after product fully reserves or partially reserves to the guest's order.
Duties & Responsibilities
- Demonstrate enthusiastic support of corporate purpose, vision, mission, and core values. Fully embracing the Broad River Core Value of Innovation.
- Communicate open delivery dates to guests and schedule deliveries after receiving confirmation that the guest can accept delivery.
- Identify orders for which guests cannot be contacted and set them up as Customer Will Call
- Partner with stores to consolidate order fulfillments when necessary.
- Develops and maintains positive, service-oriented relationships with other departments and retail stores.
- Assists management with other projects, reports, and assignments as needed.
- Follow defined process and policy standards across the department.
Qualifications
- Ability to effectively read, write, and speak English in a clear and professional manner. Ability to speak Spanish fluently, is a plus.
- Possess outstanding written and verbal communication skills, including proper pronunciation, grammar, and a consistently courteous and professional tone of voice.
- Possess excellent organizational skills and close attention to detail, including strong administrative and organizational skills.
- Possess strong proficiency with Microsoft Office products - specifically Excel.
- Ability to quickly learn and adapt to multiple computer applications.
- Possess quick, decisive, and strong, effective decision-making abilities with purpose and accountability.
- Results-driven and focused on team performance.
- Ability to manage multiple priorities with tight deadlines and work independently.
- Ability to identify both potential problems and opportunities, make recommendations, and initiate appropriate action.
- Professional, driven, positive, resilient, and achievement focused.
- Excellent time-management skills.
- Ability to communicate effectively verbally, in writing, and/or electronically.
- Ability to see/hear, with or without accommodation, in a safe, sensitive environment.
- Ability to sit/stand/walk for extended periods of time.
- Ability to work on Rotating Saturdays
- Ability to use fine motor skills to operate equipment and/or machinery.
- Reliable transportation to DC if needed.
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