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Guest Service Agent

2 months ago


Fort Walton Beach, United States The Contractor Consultants Full time

Join Our Team as a Guest Service Agent at The Jay Odom Group LLC

Job Title: Guest Service Agent

Company Name: The Jay Odom Group LLC

Salary: $16.50/hr for AM/PM shifts, $18.00/hr for overnight shifts

Full Job Description

The Jay Odom Group LLC is seeking a friendly and professional Guest Service Agent to join our team at Odom Hotels. As a Guest Service Agent, you will be responsible for providing exceptional customer service and ensuring a pleasant experience for all guests. Your role includes handling guest registrations, reservations, and revenue collections while maintaining a safe and secure environment. You will anticipate guest needs, exceed expectations, and implement creative solutions to enhance their stay.

Who we are:

Established in 1987, The Jay Odom Group is an integrated real estate company in both commercial and residential properties focusing on mixed-use development, master-planned communities, investment, property management, and the development of hotels, resorts, and mixed-use districts primarily in the Florida panhandle region. We are poised for continued growth and are well positioned to capitalize on our dominant position in the industry and regions where we operate. Our proven ability to deliver value for 35+ years throughout all stages of the development process for our own projects, clients, partners, or investors, underscores our commitment to excellence.

Responsibilities include but are not limited to:

  • Perform front desk functions including check-ins, check-outs, reservations, and answering telephone calls.
  • Display a positive, upbeat attitude and provide friendly, attentive service to all guests.
  • Provide information about the hotel, facilities, and local area attractions.
  • Be familiar with property security, key control procedures, and fire safety protocols.
  • Complete necessary paperwork for front desk operations.
  • Assist the Assistant General Manager or General Manager with various tasks as assigned.
Qualifications:
  • Excellent verbal, comprehension, listening, and critical thinking skills.
  • Adaptability and ability to handle guest relations with a positive attitude.
  • Basic report and accounting skills.
  • Strong guest relation skills and a commitment to providing exceptional service.
Education:
  • High School Diploma or equivalent.
Physical Requirements:
  • Ability to sit, stand, bend, walk, use hands or fingers, and feel objects, tools, or controls.
  • Ability to lift boxes (up to 15 pounds).
  • Vision abilities required include close vision to a computer screen.
  • Ability to talk and hear clearly to communicate with guests and team members.
Benefits:
  • Comprehensive insurance options including health, dental, life, and disability.
  • Generous paid time off and holiday leave.
  • 401K and profit-sharing plans to support your financial well-being.
  • Career Growth Opportunities
  • Work-life balance
  • Company Events
  • Performance Bonuses
  • Continued Training
Schedule:
  • Multiple shifts available, including Night Audit (11pm-7am) and AM/PM shifts.
  • Night Audit shifts pay $1-$2 more per hour than AM/PM shifts.
  • AM/PM shifts require open availability for both day and night shifts.
  • Night Audit is an overnight shift only.
Work Location:
  • Fort Walton Beach FL 32547


Join The Jay Odom Group LLC and be a part of a team dedicated to providing exceptional guest experiences. Apply today to start your career in hospitality with us and make a positive impact on every guest's stay

We foster a family-like environment where every employee is valued. As an equal opportunity employer, we prioritize diversity in our workforce, recognizing that innovation thrives on varied perspectives. We embrace individuals from diverse backgrounds, including ethnicity, religion, and education, without regard to race, age, gender, or sexual identity.