Account Manager
4 weeks ago
Summary:
The Account Director is responsible for ensuring a safe and productive work environment for all building occupants and stakeholders. They will administer and manage Environment, Health & Safety activities, oversee the delivery of exceptional Facility Management Services, and ensure adherence to the Facility Management Contract Terms, Conditions, and Scope of Work. Financial management, building high-performing teams, and achieving client satisfaction are key responsibilities of the Account Director.
Primary Responsibilities:
Delivery of Client Satisfaction:
Recognize and drive opportunities for account growth.
Articulate the value proposition and ensure implementation.
Direct the Account team, leveraging experts within the Firm to exceed key performance indicators.
Proactively solicit and respond to client feedback.
Establish and maintain effective and favorable relationships with customers.
Build and Manage a High Performing and Diverse Team:
Foster close and positive collaboration across the team.
Ensure the best qualified candidates are hired for all roles.
Thoroughly assess direct reports and swiftly address performance issues.
Build actionable and measurable career development plans.
Advance the firm’s diversity and inclusion priorities.
Achieve Financial Results:
Develop and manage the Account P&L and Operating Budget.
Establish and adhere to recurring financial forecasting exercises.
Establish a positive partnership with the Financial team.
Mitigate risk by ensuring compliance with contracts and government procurement requirements.
Maintain A/R below 60 days payable.
Contribute to the Growth of the Company:
Identify and implement best practices and innovations.
Identify opportunities to grow the business within the account and professional network.
Produce and present an annual Account Plan, highlighting key objectives, client satisfaction results, and growth opportunities.
Qualifications:
Bachelor's Degree in a field related to Facility Management, Building Operations/Maintenance, or Engineering.
5+ years of leadership experience in overseeing a semi-conductor/research and development facility.
Exceptional verbal and written communication skills.
Strong organizational and time management abilities.
Proficiency in Microsoft Office, Excel, Teams, PowerPoint, Work Orders, Building Automation, and critical system processes.
Ability to execute against the vision and strategy.
Strong analytical and problem-solving skills.
Knowledge of the outsourcing business and the real estate industry.
Ability to navigate the organization and identify experts in products and services.
Personal Characteristics:
Results-driven with the ability to execute an account plan.
Highest ethical standards.
Strong communication skills and the ability to influence others.
People leadership skills.
Confident in leadership ability and can lead independently.
Note: This job description may be subject to change as the needs of the organization evolve.
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