Customer Service Rep I
3 weeks ago
Torrance, CA
18 Months - Temp to Perm (Hybrid Role)
Pay: $20/hr.
M, Thu& Fri: 8:00 am to 5:00 pm REMOTE
Will be ONSITE on Tuesdays and Wednesdays Hours will be 6:00 am-3:00 pm
Description/Comment:The Phone Support position is responsible for providing customer service through timely response of all customer (external and internal) inquiries and requests that come in via phone or email. In addition, this position is responsible for the updating of our systems and materials that are related to all multi-firm training sessions (CPELink, Certinia, Zoom). Also responsible for verification of CPE eligibility and processing of CPE certificates, ensuring we are NASBA compliant. Revenue and lead generation responsibilities (additional CPE billing/managing leads through CPELink, Certinia and phone inquiries). Create/maintain training guide links. Assist with User Conference registrations and session selection for applicable customers.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
nswer all incoming phone calls timely and handle accordingly Manage leads and provide timely assistance to Sales for order creation. Research and respond to all email inquiries same day as received. Register customers for sessions as required. Run CPE reports, reconcile requests and generate certificates. Manage timely polling reports for CPE fulfillment Generate additional CPE billing as required. Reconcile multi firm training sessions. Update and maintain training guide links.
Requirements (years of experience, educational background, technical skills, etc.):
Education: Some college preferred.
Experience: 2-3 years working in a customer service oriented environment. Other Knowledge, Skills, Abilities or Certifications: Proficiency in Microsoft Office. Excellent verbal and written communication skills. Ability to multitask. Strong attention to detail.
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