Access Services Representative
4 months ago
**JOB SUMMARY**
The Access Services Representative 1 obtains current and accurate demographics and insurance information in order to register patient, verify insurance benefits, and negotiate and collect patient financial responsibilities.
**SHIFT AND SCHEDULE**
PRN - Day Shift Coverage - Candidates with weekends availability will be highly preferred
**ESSENTIAL FUNCTIONS OF THE ROLE**
+ Conducts and documents patient interviews to obtain demographic and financial data for registration, insurance verification, precertification and billing.
+ Registers patient at multiple locations and work multiple areas within the department. Knows the patient flow processes in each area. Identifies process improvement opportunities that promote team concepts with co-workers while improving revenue cycle functions and the patient experience.
+ Interacts on an ongoing basis with other areas and departments in order to provide appropriate information related to such items as: patient delays, change of schedules Intra-departmentally and Interdepartmentally.
+ Verifies patient eligibility for insurance coverage and appropriate benefit levels for anticipated services. Calculates and collects patient liability dues according to financial clearance policies related to existing and bad debt accounts. Determines patient liability and advises patient of deposit requirements per policy. Negotiates payment arrangements with patient where necessary per policy.
+ May be accountable for performing cashiering responsibilities according to established policies and procedures; could potentially consume the bulk of the incumbent's responsibilities within the department.
+ Assists patients to nursing units by providing directions, personal escort and medical mobility assistance (ex; wheelchairs), when applicable.
+ Adheres to compliance with regard to order validations, cash policy requirements, government payor requirements and patient safety requirements for appropriate patient identification.
+ Appropriately escalates potential service issues to management when necessary.
**KEY SUCCESS FACTORS**
+ Requires good listening and communication skills, and professional telephone etiquette.
+ Ability to maintain a professional demeanor in a highly stressful and emotional environment, to include crime, behavioral health and suffering patients in addition to life or death situations.
+ Must be able to exhibit a high level of empathy with the ability to effectively communicate with patients and family members during traumatic events, while demonstrating exceptional customer service skills.
+ Demonstrates ability to manage multiple, changing priorities in an effective and organized manner.
+ Excellent data entry, numeric, typing and computer navigational skills.
+ Basic computer skills and Microsoft Office.
**BENEFITS**
Our competitive benefits package includes the following
+ Immediate eligibility for health and welfare benefits
+ 401(k) savings plan with dollar-for-dollar match up to 5%
+ Tuition Reimbursement
+ PTO accrual beginning Day 1
Note: Benefits may vary based upon position type and/or level
**QUALIFICATIONS**
+ EDUCATION - H.S. Diploma/GED Equivalent
+ EXPERIENCE - Less than 1 Year of Experience
As a health care system committed to improving the health of those we serve, we are asking our employees to model the same behaviours that we promote to our patients. As of January 1, 2012, Baylor Scott & White Health no longer hires individuals who use nicotine products. We are an equal opportunity employer committed to ensuring a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
-
Access Services Representative
2 weeks ago
McKinney, Texas, United States Baylor Scott & White Health Full timeJob SummaryThe Access Services Representative plays a critical role in ensuring seamless patient registration and financial clearance processes. This position requires excellent communication and interpersonal skills to effectively interact with patients, families, and healthcare teams.Key ResponsibilitiesConduct patient interviews to obtain demographic and...
-
McKinney, United States Baylor Scott & White Healthcare Full timeJOB SUMMARY The Access Services Representative 1 obtains current and accurate demographics and insurance information in order to register patient, verify insurance benefits, and negotiate and collect patient financial responsibilities. ESSENTIAL FUNCTIONS OF THE ROLEConducts and documents patient interviews to obtain demographic and financial data for...
-
McKinney, United States Baylor Scott & White Healthcare Full timeJOB SUMMARY The Access Services Representative 1 obtains current and accurate demographics and insurance information in order to register patient, verify insurance benefits, and negotiate and collect patient financial responsibilities. SHIFT AND SCHEDULE PRN - Day Shift Coverage - Candidates with weekends availability will be highly preferred ESSENTIAL...
-
Customer Service Representative
4 weeks ago
McKinney, Texas, United States Benjamin Franklin Plumbing Full timeCustomer Service Representative Job DescriptionAt Benjamin Franklin Plumbing, we are seeking a highly skilled and customer-focused Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing exceptional service to our customers, ensuring their needs are met, and resolving any issues that may...
-
Customer Service Representative
1 week ago
McKinney, Texas, United States Globe Life And Accident Insurance Company Full time**Customer Service Representative Opportunity**We are seeking a skilled Customer Service Representative to join our team at Globe Life And Accident Insurance Company. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our policyholders, addressing their concerns, and resolving issues in a timely and...
-
Customer Service Representative
4 weeks ago
McKinney, Texas, United States Whole Foods Market Full timeJob Title: Customer Service RepresentativeJob Summary: We are seeking a highly skilled Customer Service Representative to join our team at Whole Foods Market. As a Customer Service Representative, you will be responsible for delivering outstanding customer experiences and ensuring that our customers receive exceptional service.Key Responsibilities:Deliver...
-
Customer Service Representative
1 month ago
McKinney, Texas, United States Domino's Pizza LLC Full timeDomino's Pizza LLC is seeking a Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for taking phone orders in a friendly and professional manner. You will also prepare products, operate equipment, and stock ingredients from delivery area to storage, work area, and walk-in cooler. Additionally, you...
-
Customer Service Representative
1 month ago
McKinney, Texas, United States Burnsideac Full timeCustomer Service RepresentativeBurnside Air Conditioning, Heating & Indoor Air Quality is seeking a highly skilled Customer Service Representative to join our team. As a key member of our customer service team, you will be responsible for scheduling service appointments, maintaining our service technicians' daily schedules, and providing exceptional customer...
-
Access Services Coordinator
1 month ago
McKinney, TX , USA, United States Baylor Scott & White Health Full timeJob SummaryThe Access Services Representative 1 plays a critical role in ensuring seamless patient registration and financial clearance processes. This position requires excellent communication and interpersonal skills to effectively interact with patients, families, and healthcare teams.Key ResponsibilitiesConduct thorough patient interviews to obtain...
-
Customer Service Representative
4 days ago
McKinney, Texas, United States Domino's Pizza LLC Full timeCustomer Service RepresentativeAt Domino's Pizza LLC, we're looking for a talented Customer Service Representative to join our team. As a key member of our front-of-house team, you'll be responsible for providing exceptional customer service and creating a positive experience for our guests.Key Responsibilities:Greet customers and provide them with a...
-
Customer Service Representative
2 months ago
McKinney, United States LoanMax Title Loans Full timeLoan Star Title Loans Job Description: Our Customer Service Representatives are responsible for assisting potential borrowers and current customers with questions regarding loan products, evaluating vehicles, managing customer's loans and payments, daily communication with customers regarding their accounts and making courtesy calls when necessary.Loan Star...
-
Customer Service Representative
3 weeks ago
McKinney, Texas, United States Globe Life Full timeCustomer Service RepresentativeAt Globe Life, we are seeking a highly skilled and customer-focused Customer Service Representative to join our team. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers through multiple channels, including phone, email, and written correspondence.Key...
-
Customer Service Representative
1 month ago
McKinney, Texas, United States Pizza Hut Full timePizza Hut Call Center Representative Job DescriptionWe are seeking energetic and customer-focused individuals to join our Pizza Hut Call Center team. As a Call Center Representative, you will be responsible for providing exceptional customer service to our guests over the phone while taking orders and resolving any issues that may arise.Key...
-
Customer Service Representative
2 weeks ago
McKinney, United States Government Employees Insurance Company Full timeCustomer Service Representative When you grow, GEICO grows. Join our team in Dallas, TX to deliver personalized service that demonstrates the value of being insured by GEICO. If you want a career with plenty of growth opportunities, let's talk. Salary: Salary: $20.50 per hour / $41,307.50 annually Many associates see a base salary increase of 10% within...
-
Customer Service Representative
3 days ago
McKinney, Texas, United States Globe Life Family of Companies Full timeJob Description:The Customer Service Representative role at Globe Life Family of Companies is to provide exceptional customer service by ensuring all inquiries and issues are handled promptly and professionally. This involves utilizing multiple systems to resolve customer concerns and maintain high customer satisfaction while adhering to defined operational...
-
Customer Service Representative
3 weeks ago
McKinney, Texas, United States Globe Life Inc Full timeJob Title: Customer Service RepresentativeJob Summary:The Customer Service Representative plays a vital role in providing exceptional customer experiences. As a first-tier support for all customer inquiries, this role requires effective communication and problem-solving skills to resolve issues promptly and professionally.Key Responsibilities:Assist with...
-
Customer Service Representative
5 days ago
McKinney, Texas, United States Domino's Pizza LLC Full timeJob SummaryWe are seeking a skilled Customer Service Representative to join our team at Domino's Pizza LLC. As a Customer Service Representative, you will be responsible for providing excellent customer service to our clients, taking phone orders in a friendly and professional manner, and preparing products for delivery.Key ResponsibilitiesTake phone orders...
-
Customer Service Representative
2 weeks ago
McKinney, Texas, United States Benjamin Franklin Plumbing Full timeJob Title: Customer Service RepresentativeWe are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Benjamin Franklin Plumbing. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, resolving their issues, and ensuring their satisfaction.Job...
-
Customer Service Representative
2 weeks ago
McKinney, Texas, United States Rafael Parker - State Farm Agent Full timeCustomer Service RepresentativeAt Rafael Parker - State Farm Agent, we're seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our team, you will play a vital role in delivering exceptional customer service and building strong relationships with our...
-
Customer Service Representative
5 months ago
McKinney, United States Burnsideac Full time**Burnside Air Conditioning, Heating & Indoor Air Quality** is seeking to hire a **full-time Customer Service Representative** to schedule service appointments over the phone and maintain our service technicians' daily schedules in **McKinney, TX**. In this customer service role, you will earn a **competitive wage** and enjoy the following **benefits and...
