Temporary Customer Service Representative- 1 week

4 weeks ago

Atlanta, United States RemX Full time

RemX is seeking A high volume Call Center Rep experienced within a customer service environment. This is a short term 1 week project with future opportunities. You'll need to be efficient, productive, and thorough when dealing with members over the phone. Strong computer and software navigation skills are critical. You should also be strongly patient-focused and adaptable to changes.

Candidate Must live near Plantation FL or Miramar FL

  • Title: Onsite Call Center Rep
  • Employment Type: 1 week Project End of Auust
  • Salary: $24
  • Location: Plantation, FL or Miramar, FL
  • Work Schedule: Monday-Sunday 7am-11pm Must be open to work weekends if needed
Job Components and Primary Responsibilities:
  • Provide concierge and white-glove level service, removing burdens and providing end-to-end resolution for customers
  • Serve as a single point of contact for the customer and form a strong relationship to support them
  • Own problem through to resolution on behalf of the member in real time or through comprehensive and timely follow-up with the member
  • Research complex issues across multiple databases and work with support resources to own the resolution of all customer issues and anticipate their future needs or potential opportunities to improve the experience
  • Respond to and own consumer inquiries and issues
  • Conduct proactive research on assigned member accounts to identify service issues
  • Identify gaps in processes and work closely with other departments for process improvement
  • Provide education and status on previously submitted pre-authorizations or pre-determination requests
  • Meet the performance goals established for the position in the areas of efficiency, call quality, customer satisfaction, first call resolution and attendance
Required Qualifications:
  • GED / High School Diploma (or higher) REQUIRED
  • 1+ year experience in customer service within the same company REQUIRED
  • Strong computer skills
  • Will need background and education verification
Attendance is mandatory as this is a short term project and during this peak season time off is not approved.

Requirements
  • High School Diploma or GED
  • 1 year customer service at the same company
  • Basic Computer Skills Assessment (minimum of 70%)
  • If Bilingual Spanish, must take the Bilingual Spanish Testing Assessment (minimum of 70%)
  • No time off

#ramp

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