PT Customer Service Leader

1 month ago

South Boston, United States Food Lion Full time
Category/Area of Expertise: Retail Operations
Job Requisition: 400580_external_USA-VA-South-Boston
Address: USA-VA-South Boston-3346 Halifax Rd
Store Code: Store 02246 Front End (5120088)

Food Lion has been providing an easy, fresh and affordable shopping experience to the communities we serve since 1957. Today, our 82,000 associates serve more than 10 million customers a week across 10 Southeastern and Mid-Atlantic states.

PRIMARY PURPOSE

To provide fast, easy, flexible and friendly service to our customers through the achievement of Food Lion customer service standards. Responsible for assisting the Customer Service Manager and the Assistant Customer Service Manager in maintaining standards according to Front End Standard Practice Manual, maximizing sales through excellent customer service.

DUTIES AND RESPONSIBILITIES

•Smile and provide prompt, accurate and friendly service while engaging customers to create a positive shopping experience
•Greet each customer and uses his or her name whenever possible
•Avoid personal conversations with other associates when customers are present
•Ensure store office functions are completed accurately and on time using accounting packets; communicates all cash variances to the Assistant Customer Service Manager
•Maintain knowledge of office procedures including cash reports, register checkups, deposits, Western Union, money orders and Coinstar
•Ensure work station and front end area of the store has a neat and clean presentation
•Maintains proper knowledge of all sales associate register functions and Front End accounting services
•Report any register malfunction to the Customer Service Manager or, in the absence of the MOD, place service calls in an efficient manner
•Ensure the MVP savings center KIOSK is filled with paper and properly working
•Performs the task of sales associate when scheduled or as needed per the surge plan guidelines
•Performs the task of the customer lead as needed to ensure service standards are maintained
•Maintain alertness and calls for assistance when needed to service customers per service standards
•Is courteous and helpful to other associates
•Wear the Food Lion uniform, complete with name badge, when on duty, has a neat and clean appearance while adhering to the Food Lion dress code
•Adhere to all company guidelines, policies and standard practices
•Observe and correct all unsafe conditions that could cause associate or customer accidents
•Notify QA of any cleaning issues or maintenance required on front end
•Successfully complete computer based training (CBT) and training aid courses
•Perform all other duties as assigned

QUALIFICATIONS

•High school graduate or equivalent preferred
•Effective communication and customer service skills
•Ability and willingness to learn multiple tasks and technical requirements of the job
•Ability to perform the technical requirements of cashier and service center
•Must meet minimum age requirements to perform specific job functions
•Must be able to meet the physical requirements of the position, with or without reasonable accommodations

PHYSICAL REQUIREMENTS

•Ability to use computers and other communication systems required to perform job functions
•Perform repetitive hand and arm motions
•Bend and lift products weighing up to 15 lbs. continuously, 25 lbs. frequently, and 50 lbs. on occasion
•Pull or push up to 75 lbs. on occasion
•Stand 100% of the time, frequently walking short distances
•Be able to handle a variety of substances associated with cleaning and packaging materials, fresh fruits, vegetables, house plants/flowers and household cleaners
•Use hands to frequently/continuously handle currency (paper and coin) as well as operate a variety of equipment such as cash register, lottery machine (where applicable), scanner, computer, and calculator
•Frequent reaching and grasping at waist level: occasionally above shoulder or below waist level
•Meet established volume activity standards for the position
•Tolerate working in extreme hot/cold temperatures for up to 20 minutes at a time
•Have sufficient visual ability to check ID cards, checks, invoices and other written documents
•BOTTLES where applicable: Move empty bottles and containers from the front end to the back room

Food Lion provides equal employment opportunities to all associates and applicants for employment without regard to race, color, religion, sex (including pregnancy, childbirth and related conditions) national origin, age, disability, sexual orientation, veteran status, gender identity or gender expression or any other characteristic protected by law.

  • PT Customer Service Leader

    3 weeks ago

    South Boston, Virginia, United States Food Lion Full time

    Job Summary:As a PT Customer Service Leader at Food Lion, you will be responsible for providing fast, easy, flexible and friendly service to our customers through the achievement of Food Lion customer service standards. You will assist the Customer Service Manager and the Assistant Customer Service Manager in maintaining standards according to Front End...

  • PT Customer Service Leader

    2 months ago

    South Burlington, United States Hannaford Supermarkets Full time

    Address: USA-VT-South Burlington-217 Dorsett Street Store Code: Store 08357 Customer Service (7247368) Hannaford Supermarkets started out as a fresh produce vendor in Portland, Maine way back in 1883, and is still connected to those early roots as a local market. Hannaford actively seeks out farmers and producers to join our Local program which celebrates...

  • Customer Service Leader

    4 weeks ago

    South Portland, Maine, United States Hannaford Supermarkets Full time

    Job SummaryHannaford Supermarkets is seeking a skilled Customer Service Leader to join our team. As a key member of our customer service team, you will be responsible for providing exceptional customer service, ensuring a positive shopping experience, and maintaining a clean and safe store environment.Key Responsibilities Provide exceptional customer...

  • Customer Service Leader

    3 weeks ago

    South Portland, Maine, United States Hannaford Supermarkets Full time

    Job SummaryAs a Customer Service Leader at Hannaford Supermarkets, you will be responsible for providing exceptional customer service and ensuring a positive shopping experience for our customers. You will lead a team of front-end and service desk/kiosk associates, assigning tasks and supervising their performance to meet business traffic requirements and...

  • Customer Service Leader

    3 weeks ago

    South Burlington, Vermont, United States Hannaford Supermarkets Full time

    Job SummaryAs a Customer Service Leader at Hannaford Supermarkets, you will be responsible for providing exceptional customer service and ensuring a positive shopping experience for our customers. You will be the face of our company, and your role will be crucial in building customer loyalty and driving sales.Key Responsibilities• Observe and follow all...

  • Customer Service Leader

    3 weeks ago

    South Burlington, Vermont, United States Hannaford Supermarkets Full time

    Job Summary:Hannaford Supermarkets is seeking a skilled Customer Service Leader to join our team. As a key member of our customer service team, you will be responsible for providing exceptional customer service, resolving issues, and maintaining a positive store environment.Key Responsibilities:• Provide excellent customer service, responding to customer...

  • Customer Service Leader

    4 weeks ago

    South Hill, Virginia, United States Food Lion Full time

    Job SummaryAs a Customer Service Leader at Food Lion, you will be responsible for providing fast, easy, flexible, and friendly service to our customers. You will assist the Customer Service Manager and the Assistant Customer Service Manager in maintaining standards according to the Front End Standard Practice Manual, maximizing sales through excellent...

  • Customer Service Agent

    3 weeks ago

    Boston, United States United Parcel Service Inc. Full time

    Fulfilling Deliveries with a Smile As a Seasonal Driver Helper with United Parcel Service, you will be an integral part of our delivery team, working closely with experienced Package Delivery Drivers to ensure timely and efficient package delivery. Your primary responsibilities will include assisting with package handling, navigating through neighborhoods,...

  • FT Customer Service Leader

    3 months ago

    South Portland, United States Hannaford Supermarkets Full time

    Address: USA-ME-South Portland-50 Cottage Road Store Code: Store 08279 Customer Service (7244754) Hannaford Supermarkets started out as a fresh produce vendor in Portland, Maine way back in 1883, and is still connected to those early roots as a local market. Hannaford actively seeks out farmers and producers to join our Local program which celebrates not...

  • Customer Service Mail Center Professional

    3 weeks ago

    South Boston, United States iPostal1 Full time

    Company Overview: iPostal1 is a cutting-edge leader in the digital mailbox industry, headquartered in New York. We're in growth mode, and this is an exciting time to join our team. Our Boston, MA office is looking for a professional Mail Center Manager to work in a fast-paced environment.Job Description: As a Mail Center Manager, you'll be responsible for...

  • FT Customer Service Leader

    3 months ago

    South Hill, United States Food Lion Full time

    Category/Area of Expertise: Retail Operations Job Requisition: 390628_external_USA-VA-South-Hill Address: USA-VA-South Hill-715 E. Atlantic Street Store Code: Store 02622 Front End (7235241) Food Lion has been providing an easy, fresh and affordable shopping experience to the communities we serve since 1957. Today, our 82,000 associates serve more than 10...

  • Service Leader

    1 month ago

    Boston, Massachusetts, United States bartaco Full time

    Unlock Your Potential at bartacoAt bartaco, we're passionate about delivering exceptional experiences and fostering a culture of growth and development. As a leader on our team, you'll play a vital role in shaping the future of our brand and helping our team members achieve their full potential.What We Offer:A dynamic and supportive work environment that...

  • Customer Service Representative

    1 month ago

    South Boston, United States Dufficy Enterprises dba Domino's Full time

    Join Dufficy Enterprises dba Domino's as a Customer Service Representative and be part of a dynamic team that delivers exceptional customer experiences. **About the Job** We're seeking a friendly and energetic individual to join our team as a Customer Service Representative. As a key member of our team, you will be responsible for providing top-notch...

  • Sales and Service Leader

    2 weeks ago

    Boston, United States Sephora Full time

    Job ID: 232336 Store Name/Number: MA-Fenway (0262) Address: 1325 Boylston Street, Space #125, Boston, MA 02215, United States (US) Hourly/Salaried: Hourly (Non-Exempt) Full Time/Part Time: Full Time Position Type: Regular Sales and Service Leader As our Sales and Service Leader, you're a key team member who inspires and leads by example. You will support all...

  • Customer Service Representative

    3 weeks ago

    South Boston, United States Dufficy Enterprises dba Domino's Full time

    We are seeking a Customer Service Representative to join our team at Domino's Pizza. As a Customer Service Representative, you will be responsible for taking orders, making pizzas, and providing exceptional customer service.Key Responsibilities:Taking orders and making pizzas to the highest standardProviding exceptional customer service to ensure customer...

  • Customer Service Ambassador

    3 weeks ago

    South Boston, Virginia, United States Family Dollar Full time

    Customer Service Representative Role at Family DollarAs a valued member of our team, you will be responsible for delivering exceptional customer experiences. Your key responsibilities will include greeting customers, assisting with merchandise selection, and completing cash register transactions with accuracy and efficiency. You will also be expected to...

  • Customer Service Representative

    3 weeks ago

    South Boston, Virginia, United States Walgreens Full time

    Key Responsibilities:• Deliver exceptional customer service and create a welcoming store environment.• Process transactions accurately and efficiently on assigned cash register.• Provide customers with product recommendations and promote sales of featured items.About the Role:As a Customer Service Associate at Walgreens, you will be part of a dynamic...

  • Customer Service Representative

    4 weeks ago

    South Boston, Virginia, United States Walmart Full time

    Job OverviewAs a Front End Service Associate at Walmart, you will be responsible for providing excellent customer service, processing returns and refunds, and handling financial transactions. You will also be expected to maintain a clean and organized store environment, restock shelves, and assist customers with their queries.Benefits & PerksAt Walmart, we...

  • Service Leader

    1 month ago

    Boston, Massachusetts, United States bartaco Full time

    About bartacoWe're a lifestyle brand that celebrates individuality, teamwork, and hospitality with a rustic beach vibe. Our passion is food, but our purpose is people.The RoleWe're seeking a Service Leader to oversee shifts, ensuring every guest experience is smooth, efficient, and memorable. As a leader at bartaco, you'll inspire others to deliver...

  • Customer Service Representative

    4 weeks ago

    South Boston, Virginia, United States Wal-Mart Stores , Inc. Full time

    Job Summary: We are seeking a highly motivated and customer-focused individual to join our team as a Cashier and Front End Services Specialist. As a key member of our store team, you will play a vital role in ensuring our customers have a positive shopping experience.Key Responsibilities:Provide exceptional customer service, responding to customer inquiries...