FT Customer Service Leader
2 months ago
Store Code: Store 08279 Customer Service (7244754)
Hannaford Supermarkets started out as a fresh produce vendor in Portland, Maine way back in 1883, and is still connected to those early roots as a local market. Hannaford actively seeks out farmers and producers to join our Local program which celebrates not only local foods, but the preservation of farmland, local traditions and local jobs. The connection we have to the source of our fresh foods is core to the way we do business, becoming the first major supermarket in the United States to document that all its seafood products were sustainably harvested.
DUTIES AND RESPONSIBILITIES
* Observe and follow all company policies and established procedures.
* Maintain a neat, well-groomed personal appearance at all times and follow company personal appearance policy.
* Assign fixed activities to front end and service desk/kiosk associates during idle periods as outlined on the Service Leader Assignment Sheets
* Assist in special projects and perform other functions as assigned by supervision.
* Support and comply with all company safety standards. Communicate any needed equipment repairs or maintenance work needed. Keep work area free from debris and safety hazards.
* Observe security standards by staying alert and being aware of customers' actions and behavior. Report to manager or security any abnormal behavior.
* Secure front-end change drawer at all times when leaving it unattended; protect company assets at all times.
* Maintain general housekeeping and sanitation standards in compliance with store policy and state and local health regulations on a regular, ongoing basis.
* Frequently, perform cashier and/or bagging functions
* Frequently, perform service desk/kiosk and if trained, bookkeeper functions
* Perform all other duties as assigned.
QUALIFICATIONS
* Effective communication and customer service skills.
* Must meet minimum age requirements to perform specific job functions (18 years of age).
* Demonstrated ability and willingness to learn multiple tasks and technical requirements of the job.
* Demonstrated ability to perform the technical requirements of cashier and service desk/kiosk.
Prerequisite Training:
* Service Desk/Kiosk Stores: Completed Cashier/Service Associate and Service Desk/Kiosk training packets
* Non-Service Desk/Kiosk Stores: Completed Cashier (non-service desk/kiosk) training packet
Physical Requirements
* Perform repetitive hand and arm motions while standing/walking the majority of the shift.
* Bend and lift products weighting up to 15 pounds continuously, 25 pounds frequently and 50 pounds on occasion.
* Push or pull up to 75 pounds on occasion.
* Work in and out of inclement weather when necessary.
* Gather up to five shopping carts and push them to designated areas.
* Be able to handle a variety of substances associated with cleaning materials, packaging materials, fresh fruits, vegetables, house plants/flowers and household cleaners.
* Have sufficient visual acuity to check identification cards, checks, invoices and other written documents.
PREFERRED REQUIREMENTS
* Promote customer goodwill by providing high standards in customer service and resolving issues quickly and courteously.
* Maintain effective work schedules for front-end & service desk/kiosk associates to meet business traffic requirements and minimize customer inconvenience.
* Handle cash pickups and change orders as requested and log as required.
* Verify all customer IDs presented and observe store policies pertaining to the acceptance of checks, and the sale of tobacco/alcoholic beverages.
* Provide customers and associates with hassle-free refunds while applying all applicable guarantees
* Supervise performance of all duties and responsibilities of all front-end and service desk/kiosk associates as assigned by Manager of Customer Service
* Treat all associates with fairness, dignity, and respect. Provide recognition of accomplishments and offer constructive counseling when necessary.
* Must be able to meet the physical requirements of the position, with or without reasonable accommodations.
Salary range is between $17.35 - $24.75 Hrly
Hannaford provides equal opportunity in employment to all associates and applicants for employment without regard to race, religion, color, sex (including pregnancy, childbirth and related conditions), age, veteran status, national origin, sexual orientation, gender identity and gender expression, disability, or any other characteristic protected by law.
Job Requisition: 341163_external_USA-ME-South-Portland
-
Customer Service Leader
1 week ago
South Portland, Maine, United States Hannaford Supermarkets Full timeCustomer Service LeaderHannaford Supermarkets is seeking a Customer Service Leader to join our team. As a key member of our store operations team, you will be responsible for ensuring exceptional customer service and a positive shopping experience for our customers.Key Responsibilities:Observe and follow all company policies and procedures.Maintain a neat...
-
Customer Service Leader
1 week ago
South Portland, Maine, United States Hannaford Supermarkets Full timeJob SummaryHannaford Supermarkets is seeking a skilled Customer Service Leader to join our team. As a key member of our customer service team, you will be responsible for providing exceptional customer service, ensuring a positive shopping experience, and maintaining a clean and safe store environment.Key Responsibilities Provide exceptional customer...
-
Customer Service Leader
2 days ago
South Portland, Maine, United States Hannaford Supermarkets Full timeJob SummaryAs a Customer Service Leader at Hannaford Supermarkets, you will be responsible for providing exceptional customer service and ensuring a positive shopping experience for our customers. You will lead a team of front-end and service desk/kiosk associates, assigning tasks and supervising their performance to meet business traffic requirements and...
-
Customer Service Leader
2 weeks ago
South Portland, Maine, United States Hannaford Supermarkets Full timeJob SummaryHannaford Supermarkets is seeking a Customer Service Leader to join our team. As a key member of our store leadership team, you will be responsible for providing exceptional customer service, leading front-end and service desk/kiosk associates, and ensuring a positive shopping experience for our customers.Key Responsibilities* Lead and manage...
-
FT Customer Service Leader
4 weeks ago
Portland, United States Hannaford Supermarkets Full timeAddress: USA-ME-Portland-295 Forest Ave Store Code: Store 08351 Customer Service (7247029) About Hannaford Hannaford Supermarkets started out as a fresh produce vendor in Portland, Maine way back in 1883, and is still connected to those early roots as a local market. Hannaford actively seeks out farmers and producers to join our Local program which...
-
FT Customer Service Leader
2 months ago
Portland, United States Hannaford Supermarkets Full timeAddress: USA-ME-Portland-295 Forest Ave Store Code: Store 08351 Customer Service (7247029) Hannaford Supermarkets started out as a fresh produce vendor in Portland, Maine way back in 1883, and is still connected to those early roots as a local market. Hannaford actively seeks out farmers and producers to join our Local program which celebrates not only...
-
FT Customer Service Leader
4 weeks ago
South Burlington, United States Hannaford Supermarkets Full timeAddress: USA-VT-South Burlington-217 Dorsett Street Store Code: Store 08357 Customer Service (7247368) Company Overview Hannaford Supermarkets started out as a fresh produce vendor in Portland, Maine way back in 1883, and is still connected to those early roots as a local market. Hannaford actively seeks out farmers and producers to join our Local program...
-
Customer Service Leader
3 weeks ago
South China, United States Hannaford Supermarkets Full timeJob Title: Customer Service LeaderHannaford Supermarkets is seeking a Customer Service Leader to join our team. As a Customer Service Leader, you will be responsible for providing exceptional customer service, ensuring a positive shopping experience, and maintaining a clean and safe store environment.Key Responsibilities:Provide excellent customer service,...
-
FT Customer Service Leader
2 months ago
South Hill, United States Food Lion Full timeCategory/Area of Expertise: Retail Operations Job Requisition: 390628_external_USA-VA-South-Hill Address: USA-VA-South Hill-715 E. Atlantic Street Store Code: Store 02622 Front End (7235241) Food Lion has been providing an easy, fresh and affordable shopping experience to the communities we serve since 1957. Today, our 82,000 associates serve more than 10...
-
Customer Service Leader
3 days ago
Portland, Maine, United States Hannaford Supermarkets Full timeJob SummaryAs a Customer Service Leader at Hannaford Supermarkets, you will be responsible for providing exceptional customer service and ensuring a positive shopping experience for our customers. You will be the face of our company, and your role will be crucial in building customer loyalty and driving sales.Key Responsibilities• Observe and follow all...
-
Customer Service Leader
1 week ago
Portland, Maine, United States Hannaford Supermarkets Full timeJob SummaryAs a Customer Service Leader at Hannaford Supermarkets, you will be responsible for providing exceptional customer service and ensuring a positive shopping experience for our customers. You will be the face of our store, and your role will be crucial in maintaining a clean, safe, and welcoming environment for our customers and associates.Key...
-
Customer Service Leader
2 weeks ago
South Boston, Virginia, United States Food Lion Full timeCustomer Service LeaderFood Lion is seeking a Customer Service Leader to provide fast, easy, flexible, and friendly service to our customers. As a key member of our team, you will be responsible for maintaining high standards of customer service, ensuring a positive shopping experience, and contributing to the success of our stores.Key...
-
Customer Service Leader
2 weeks ago
South Boston, Virginia, United States Food Lion Full timeJob Title: Customer Service Leader Job Summary: We are seeking a highly skilled Customer Service Leader to join our team at Food Lion. As a key member of our retail operations team, you will be responsible for providing exceptional customer service and ensuring a positive shopping experience for our customers. Key Responsibilities: * Provide fast, easy,...
-
Customer Service Leader
2 months ago
Portland, Tennessee, United States Food Lion Full timeJob SummaryWe are seeking a highly skilled and customer-focused Customer Service Leader to join our team at Food Lion. As a key member of our retail operations team, you will be responsible for providing exceptional customer service and ensuring a positive shopping experience for our customers.Key ResponsibilitiesProvide fast, easy, flexible, and friendly...
-
Customer Service Leader
2 weeks ago
South Hill, Virginia, United States Food Lion Full timeJob Title: PT Customer Service Leader Job Summary: We are seeking a highly motivated and customer-focused PT Customer Service Leader to join our team at Food Lion. As a key member of our front-end team, you will be responsible for providing exceptional customer service, ensuring a positive shopping experience, and maintaining a clean and organized store...
-
Customer Service Leader
1 week ago
Portland, Tennessee, United States Food Lion Full timeJob Summary:As a Customer Service Leader at Food Lion, you will be responsible for providing fast, easy, flexible, and friendly service to our customers. You will work closely with the Customer Service Manager and Assistant Customer Service Manager to maintain standards according to the Front End Standard Practice Manual and maximize sales through excellent...
-
Customer Service Leader
3 days ago
South Burlington, Vermont, United States Hannaford Supermarkets Full timeJob SummaryAs a Customer Service Leader at Hannaford Supermarkets, you will be responsible for providing exceptional customer service and ensuring a positive shopping experience for our customers. You will be the face of our company, and your role will be crucial in building customer loyalty and driving sales.Key Responsibilities• Observe and follow all...
-
Customer Service Leader
3 days ago
South Burlington, Vermont, United States Hannaford Supermarkets Full timeJob Summary:Hannaford Supermarkets is seeking a skilled Customer Service Leader to join our team. As a key member of our customer service team, you will be responsible for providing exceptional customer service, resolving issues, and maintaining a positive store environment.Key Responsibilities:• Provide excellent customer service, responding to customer...
-
Customer Service Leader
1 week ago
South Hill, Virginia, United States Food Lion Full timeJob SummaryAs a Customer Service Leader at Food Lion, you will be responsible for providing fast, easy, flexible, and friendly service to our customers. You will assist the Customer Service Manager and the Assistant Customer Service Manager in maintaining standards according to the Front End Standard Practice Manual, maximizing sales through excellent...
-
Customer Service Representative
7 days ago
South Portland, Maine, United States Heidi's Brooklyn Deli Full timeJob DescriptionAt Heidi's Brooklyn Deli, we're looking for a skilled Customer Service Representative to join our team. As a key member of our staff, you will be responsible for providing exceptional customer service, preparing a variety of food items, and maintaining a clean and safe environment.Key Responsibilities:* Greet guests and provide top-notch...