FT Customer Service Leader

4 months ago

South Portland, United States Hannaford Supermarkets Full time
Address: USA-ME-South Portland-50 Cottage Road
Store Code: Store 08279 Customer Service (7244754)

Hannaford Supermarkets started out as a fresh produce vendor in Portland, Maine way back in 1883, and is still connected to those early roots as a local market. Hannaford actively seeks out farmers and producers to join our Local program which celebrates not only local foods, but the preservation of farmland, local traditions and local jobs. The connection we have to the source of our fresh foods is core to the way we do business, becoming the first major supermarket in the United States to document that all its seafood products were sustainably harvested.

DUTIES AND RESPONSIBILITIES

* Observe and follow all company policies and established procedures.
* Maintain a neat, well-groomed personal appearance at all times and follow company personal appearance policy.
* Assign fixed activities to front end and service desk/kiosk associates during idle periods as outlined on the Service Leader Assignment Sheets
* Assist in special projects and perform other functions as assigned by supervision.
* Support and comply with all company safety standards. Communicate any needed equipment repairs or maintenance work needed. Keep work area free from debris and safety hazards.
* Observe security standards by staying alert and being aware of customers' actions and behavior. Report to manager or security any abnormal behavior.
* Secure front-end change drawer at all times when leaving it unattended; protect company assets at all times.
* Maintain general housekeeping and sanitation standards in compliance with store policy and state and local health regulations on a regular, ongoing basis.
* Frequently, perform cashier and/or bagging functions
* Frequently, perform service desk/kiosk and if trained, bookkeeper functions
* Perform all other duties as assigned.

QUALIFICATIONS

* Effective communication and customer service skills.
* Must meet minimum age requirements to perform specific job functions (18 years of age).
* Demonstrated ability and willingness to learn multiple tasks and technical requirements of the job.
* Demonstrated ability to perform the technical requirements of cashier and service desk/kiosk.

Prerequisite Training:
* Service Desk/Kiosk Stores: Completed Cashier/Service Associate and Service Desk/Kiosk training packets
* Non-Service Desk/Kiosk Stores: Completed Cashier (non-service desk/kiosk) training packet

Physical Requirements

* Perform repetitive hand and arm motions while standing/walking the majority of the shift.
* Bend and lift products weighting up to 15 pounds continuously, 25 pounds frequently and 50 pounds on occasion.
* Push or pull up to 75 pounds on occasion.
* Work in and out of inclement weather when necessary.
* Gather up to five shopping carts and push them to designated areas.
* Be able to handle a variety of substances associated with cleaning materials, packaging materials, fresh fruits, vegetables, house plants/flowers and household cleaners.
* Have sufficient visual acuity to check identification cards, checks, invoices and other written documents.

PREFERRED REQUIREMENTS

* Promote customer goodwill by providing high standards in customer service and resolving issues quickly and courteously.
* Maintain effective work schedules for front-end & service desk/kiosk associates to meet business traffic requirements and minimize customer inconvenience.
* Handle cash pickups and change orders as requested and log as required.
* Verify all customer IDs presented and observe store policies pertaining to the acceptance of checks, and the sale of tobacco/alcoholic beverages.
* Provide customers and associates with hassle-free refunds while applying all applicable guarantees
* Supervise performance of all duties and responsibilities of all front-end and service desk/kiosk associates as assigned by Manager of Customer Service
* Treat all associates with fairness, dignity, and respect. Provide recognition of accomplishments and offer constructive counseling when necessary.
* Must be able to meet the physical requirements of the position, with or without reasonable accommodations.

Salary range is between $17.35 - $24.75 Hrly

Hannaford provides equal opportunity in employment to all associates and applicants for employment without regard to race, religion, color, sex (including pregnancy, childbirth and related conditions), age, veteran status, national origin, sexual orientation, gender identity and gender expression, disability, or any other characteristic protected by law.

Job Requisition: 341163_external_USA-ME-South-Portland

  • FT Customer Service Leader

    2 weeks ago

    South Burlington, United States Hannaford Supermarkets Full time

    Hannaford Supermarkets started out as a fresh produce vendor in Portland, Maine way back in 1883, and is still connected to those early roots as a local market. Hannaford actively seeks out farmers and producers to join our Local program which celebrates not only local foods, but the preservation of farmland, local traditions and local jobs. The connection...

  • FT Customer Service Leader

    3 weeks ago

    South Burlington, United States Hannaford Supermarkets Full time

    Address: USA-VT-South Burlington-217 Dorsett Street Store Code: Store 08357 Front End (5151740) Hannaford Supermarkets started out as a fresh produce vendor in Portland, Maine way back in 1883, and is still connected to those early roots as a local market. Hannaford actively seeks out farmers and producers to join our Local program which celebrates not only...

  • PT Customer Service Leader

    3 weeks ago

    South Portland, United States Hannaford Supermarkets Full time

    Address: USA-ME-South Portland-415 Philbrook Ave Store Code: Store 08387 Front End (5151767) Hannaford Supermarkets started out as a fresh produce vendor in Portland, Maine way back in 1883, and is still connected to those early roots as a local market. Hannaford actively seeks out farmers and producers to join our Local program which celebrates not only...

  • Customer Service and Retail Leader

    1 week ago

    Portland, Tennessee, United States Sudden Service Full time

    About Our StoresWe operate over 50+ locations spread across Middle TN and Southern Kentucky, offering a wide range of products and services to our customers.Our stores are designed to provide a welcoming and convenient shopping experience, with a focus on quality products and excellent customer service.Job SummaryThe Assistant Manager (AM) is responsible for...

  • FT Assistant Manager Customer Service

    2 weeks ago

    South Portland, United States Hannaford Full time

    POSITION DESCRIPTION Job Title: Assistant Manager of Customer Service Department: Front End Reports To: Manager of Customer Service Numbers and Titles of Associates Supervised: VariablePrerequisite Training: Completed Cashier/Service Associate, Service Desk/Kiosk, Service Leader and Bookkeeper training packetsQualifications: A high school graduate or...

  • FT Assistant Manager Customer Service

    3 weeks ago

    South Portland, United States Hannaford Full time

    POSITION DESCRIPTION Job Title: Assistant Manager of Customer Service Department: Front End Reports To: Manager of Customer Service Numbers and Titles of Associates Supervised: VariablePrerequisite Training: Completed Cashier/Service Associate, Service Desk/Kiosk, Service Leader and Bookkeeper training packetsQualifications: A high school graduate or...

  • FT Assistant Manager Customer Service

    3 weeks ago

    South Portland, United States Hannaford Full time

    POSITION DESCRIPTION Job Title: Assistant Manager of Customer Service Department: Front End Reports To: Manager of Customer Service Numbers and Titles of Associates Supervised: VariablePrerequisite Training: Completed Cashier/Service Associate, Service Desk/Kiosk, Service Leader and Bookkeeper training packetsQualifications: A high school graduate or...

  • Customer Service Lead

    2 weeks ago

    South Portland, Maine, United States Burlington Full time

    Role OverviewThe Part-Time Customer Service Lead will be responsible for leading day-to-day customer service initiatives, inspiring and motivating associates to provide exceptional customer service. This role requires a strong leader who can model company core values and deliver a consistently great experience to all customers.

  • Customer Service Representative

    5 days ago

    South Portland, Maine, United States Wendy's Full time

    Wendy's: A Leader in Quality and Customer ExperienceWe are seeking a highly motivated and enthusiastic Customer Service Representative to join our team at Wendy's. As a Cashier, you will be the face of our brand, responsible for providing exceptional customer service and ensuring that every guest leaves satisfied.About UsAt Wendy's, we pride ourselves on...

  • Fresh Produce Team Leader

    5 days ago

    South Burlington, Vermont, United States Hannaford Supermarkets Full time

    About the RoleHannaford Supermarkets is an equal opportunity employer, committed to diversity and inclusion in the workplace. We strive to create an inclusive environment where all associates feel valued and respected.We are looking for a highly skilled FT Customer Service Leader who can effectively manage and lead a team of customer service representatives....

  • Customer Experience Leader

    2 weeks ago

    South Portland, Maine, United States Wendy's Full time

    Job DescriptionYou'll lead the planning process for daily operations, guaranteeing every shift is set up to deliver the best customer service. You'll partner with other Restaurant Management to identify opportunities for optimizing efficiencies and maximizing profitability. Your expertise will shine through in executing great huddles, regularly communicating...

  • PT Customer Service Leader

    4 months ago

    South Burlington, United States Hannaford Supermarkets Full time

    Address: USA-VT-South Burlington-217 Dorsett Street Store Code: Store 08357 Customer Service (7247368) Hannaford Supermarkets started out as a fresh produce vendor in Portland, Maine way back in 1883, and is still connected to those early roots as a local market. Hannaford actively seeks out farmers and producers to join our Local program which celebrates...

  • Customer Service Operations Manager

    2 weeks ago

    South Portland, Maine, United States Hannaford Supermarkets Full time

    Job Overview: Hannaford Supermarkets seeks an experienced Customer Service Operations Manager to oversee the Front End operations and lead a team of customer service representatives. The ideal candidate will have a strong background in customer service, supervisory experience, and excellent communication skills.Estimated Salary: $65,000 - $85,000 per...

  • Service Team Leader

    4 weeks ago

    Portland, Oregon, United States The Goodyear Tire & Rubber Company Full time

    OverviewThe Goodyear Tire & Rubber Company is a leading provider of tires and related products. We are seeking a Service Team Leader to join our team at one of our Commercial Tire & Service Centers.Salary: $60,000 - $80,000 per yearJob DescriptionWe are looking for an experienced Service Team Leader to manage the service department, including the team and...

  • Customer Service Representative

    5 days ago

    Portland, Tennessee, United States Sudden Service Full time

    Sudden Service offers a competitive salary of $12.50 per hour, with opportunities for advancement and professional growth.\About UsAt Sudden Service, we are committed to building lasting relationships by serving our community. Our mission is to provide a differentiated food and fuel experience that exceeds our guests' expectations.\Job DescriptionWe are...

  • Customer Service Representative

    6 months ago

    Portland, United States Providence Health & Service Full time

    Senior Customer Service Representative- HME Access- Portland, Oregon Schedule: Full Time, Day Shift, M-F (8:00 am to 5:00 pm) The Associate Customer Service Representative is the primary point for all Home Services Business Office and HME Access Serv Customer Service Representative, Customer Service, Medical Equipment, Representative, Retail, Healthcare

  • Leader of Customer Experience

    2 weeks ago

    Portland, Oregon, United States Bonobos Full time

    About UsBonobos is a Direct-to-Consumer platform operating EXPRESS and BONOBOS in the United States. Our mission is to create confidence through style, quality, and value. As a Retail Sales Leader, you will play a key role in bringing this mission to life by delivering an exceptional customer experience. Job Description:You will be responsible for coaching...

  • Customer Service Representative

    3 months ago

    Portland, United States Avis Budget Group Full time $18

    $17.50/hourShift Premium may ApplyImmediately hiring! If the idea of spending the day a sitting behind a desk in a call center or working as a cashier in a retail store leaves you feeling bored, join our driven high-energy Avis Budget Group enterprise.What You’ll Do:This is an outdoor combination role, where you will assist customers in different parts of...

  • Strategic Customer Experience Leader

    4 weeks ago

    Portland, Oregon, United States Cambia Health Full time

    Cambia Health is a purpose-driven company built on trust and innovation. Our mission is to make healthcare easier and lives better.As a Strategic Customer Experience Leader at Cambia Health, you will be responsible for leading the development and implementation of strategies to enhance customer experience. You will work closely with cross-functional teams to...

  • Customer Service Representative

    2 weeks ago

    South Portland, Maine, United States Walgreens Full time

    At Walgreens, we're looking for a Customer Service Associate to join our team. As a key member of our sales floor, you'll be responsible for delivering exceptional customer service, processing transactions with accuracy and efficiency, and recommending products to customers.About the JobThis is a full-time role that requires strong communication and...