FT Customer Service Leader

3 months ago


South Portland, United States Hannaford Supermarkets Full time
Address: USA-ME-South Portland-50 Cottage Road
Store Code: Store 08279 Customer Service (7244754)

Hannaford Supermarkets started out as a fresh produce vendor in Portland, Maine way back in 1883, and is still connected to those early roots as a local market. Hannaford actively seeks out farmers and producers to join our Local program which celebrates not only local foods, but the preservation of farmland, local traditions and local jobs. The connection we have to the source of our fresh foods is core to the way we do business, becoming the first major supermarket in the United States to document that all its seafood products were sustainably harvested.

DUTIES AND RESPONSIBILITIES

* Observe and follow all company policies and established procedures.
* Maintain a neat, well-groomed personal appearance at all times and follow company personal appearance policy.
* Assign fixed activities to front end and service desk/kiosk associates during idle periods as outlined on the Service Leader Assignment Sheets
* Assist in special projects and perform other functions as assigned by supervision.
* Support and comply with all company safety standards. Communicate any needed equipment repairs or maintenance work needed. Keep work area free from debris and safety hazards.
* Observe security standards by staying alert and being aware of customers' actions and behavior. Report to manager or security any abnormal behavior.
* Secure front-end change drawer at all times when leaving it unattended; protect company assets at all times.
* Maintain general housekeeping and sanitation standards in compliance with store policy and state and local health regulations on a regular, ongoing basis.
* Frequently, perform cashier and/or bagging functions
* Frequently, perform service desk/kiosk and if trained, bookkeeper functions
* Perform all other duties as assigned.

QUALIFICATIONS

* Effective communication and customer service skills.
* Must meet minimum age requirements to perform specific job functions (18 years of age).
* Demonstrated ability and willingness to learn multiple tasks and technical requirements of the job.
* Demonstrated ability to perform the technical requirements of cashier and service desk/kiosk.

Prerequisite Training:
* Service Desk/Kiosk Stores: Completed Cashier/Service Associate and Service Desk/Kiosk training packets
* Non-Service Desk/Kiosk Stores: Completed Cashier (non-service desk/kiosk) training packet

Physical Requirements

* Perform repetitive hand and arm motions while standing/walking the majority of the shift.
* Bend and lift products weighting up to 15 pounds continuously, 25 pounds frequently and 50 pounds on occasion.
* Push or pull up to 75 pounds on occasion.
* Work in and out of inclement weather when necessary.
* Gather up to five shopping carts and push them to designated areas.
* Be able to handle a variety of substances associated with cleaning materials, packaging materials, fresh fruits, vegetables, house plants/flowers and household cleaners.
* Have sufficient visual acuity to check identification cards, checks, invoices and other written documents.

PREFERRED REQUIREMENTS

* Promote customer goodwill by providing high standards in customer service and resolving issues quickly and courteously.
* Maintain effective work schedules for front-end & service desk/kiosk associates to meet business traffic requirements and minimize customer inconvenience.
* Handle cash pickups and change orders as requested and log as required.
* Verify all customer IDs presented and observe store policies pertaining to the acceptance of checks, and the sale of tobacco/alcoholic beverages.
* Provide customers and associates with hassle-free refunds while applying all applicable guarantees
* Supervise performance of all duties and responsibilities of all front-end and service desk/kiosk associates as assigned by Manager of Customer Service
* Treat all associates with fairness, dignity, and respect. Provide recognition of accomplishments and offer constructive counseling when necessary.
* Must be able to meet the physical requirements of the position, with or without reasonable accommodations.

Salary range is between $17.35 - $24.75 Hrly

Hannaford provides equal opportunity in employment to all associates and applicants for employment without regard to race, religion, color, sex (including pregnancy, childbirth and related conditions), age, veteran status, national origin, sexual orientation, gender identity and gender expression, disability, or any other characteristic protected by law.

Job Requisition: 341163_external_USA-ME-South-Portland

  • South Portland, Maine, United States Hannaford Supermarkets Full time

    Job SummaryAs a Customer Service Leader at Hannaford Supermarkets, you will be responsible for providing exceptional customer service and ensuring a positive shopping experience for our customers. You will lead a team of front-end and service desk/kiosk associates, assigning tasks and supervising their performance to meet business traffic requirements and...


  • Portland, United States Hannaford Supermarkets Full time

    Address: USA-ME-Portland-295 Forest Ave Store Code: Store 08351 Customer Service (7247029) Hannaford Supermarkets started out as a fresh produce vendor in Portland, Maine way back in 1883, and is still connected to those early roots as a local market. Hannaford actively seeks out farmers and producers to join our Local program which celebrates not only...


  • Portland, Maine, United States Hannaford Supermarkets Full time

    Job SummaryAs a Customer Service Leader at Hannaford Supermarkets, you will be responsible for providing exceptional customer service and ensuring a positive shopping experience for our customers. You will be the face of our company, and your role will be crucial in building customer loyalty and driving sales.Key Responsibilities• Observe and follow all...


  • South Hill, United States Food Lion Full time

    Category/Area of Expertise: Retail Operations Job Requisition: 390628_external_USA-VA-South-Hill Address: USA-VA-South Hill-715 E. Atlantic Street Store Code: Store 02622 Front End (7235241) Food Lion has been providing an easy, fresh and affordable shopping experience to the communities we serve since 1957. Today, our 82,000 associates serve more than 10...


  • Portland, United States Hannaford Supermarkets Full time

    Hannaford Supermarkets started out as a fresh produce vendor in Portland, Maine way back in 1883, and is still connected to those early roots as a local market. Hannaford actively seeks out farmers and producers to join our Local program which celebrates not only local foods, but the preservation of farmland, local traditions and local jobs. The connection...


  • Portland, United States Hannaford Supermarkets Full time

    Hannaford Supermarkets started out as a fresh produce vendor in Portland, Maine way back in 1883, and is still connected to those early roots as a local market. Hannaford actively seeks out farmers and producers to join our Local program which celebrates not only local foods, but the preservation of farmland, local traditions and local jobs. The connection...


  • South Portland, United States Hannaford Supermarkets Full time

    POSITION DESCRIPTION Job Title: Assistant Manager of Customer Service Department: Front End Reports To: Manager of Customer Service Numbers and Titles of Associates Supervised: Variable Prerequisite Training: Completed Cashier/Service Associate, Service Desk/Kiosk, Service Leader and Bookkeeper training packets Qualifications: A high school graduate or...


  • South Portland, United States Hannaford Supermarkets Full time

    POSITION DESCRIPTION Job Title: Assistant Manager of Customer Service Department: Front End Reports To: Manager of Customer Service Numbers and Titles of Associates Supervised: Variable Prerequisite Training: Completed Cashier/Service Associate, Service Desk/Kiosk, Service Leader and Bookkeeper training packets Qualifications: A high school graduate or...


  • South Burlington, Vermont, United States Hannaford Supermarkets Full time

    Job SummaryAs a Customer Service Leader at Hannaford Supermarkets, you will be responsible for providing exceptional customer service and ensuring a positive shopping experience for our customers. You will be the face of our company, and your role will be crucial in building customer loyalty and driving sales.Key Responsibilities• Observe and follow all...


  • South Burlington, Vermont, United States Hannaford Supermarkets Full time

    Job Summary:Hannaford Supermarkets is seeking a skilled Customer Service Leader to join our team. As a key member of our customer service team, you will be responsible for providing exceptional customer service, resolving issues, and maintaining a positive store environment.Key Responsibilities:• Provide excellent customer service, responding to customer...


  • South Portland, United States Schneider Full time

    Job overview: Schneider is seeking a Senior Customer Service Representative in Portland, ME or Green Bay, WI to be responsible for handling relationships with Schneider's customers. The Senior Customer Service Rep will take care of tasks related to processing and monitoring customer orders, managing freight solicitation and negotiating market rates....


  • South Burlington, United States Hannaford Supermarkets Full time

    Address: USA-VT-South Burlington-217 Dorsett Street Store Code: Store 08357 Customer Service (7247368) Hannaford Supermarkets started out as a fresh produce vendor in Portland, Maine way back in 1883, and is still connected to those early roots as a local market. Hannaford actively seeks out farmers and producers to join our Local program which celebrates...


  • Portland, United States Food Lion Full time

    Category/Area of Expertise: Retail Operations Job Requisition: 380593_external_USA-TN-Portland Address: USA-TN-Portland-304 S Broadway St Store Code: Store 01418 Front End (7223499) Food Lion has been providing an easy, fresh and affordable shopping experience to the communities we serve since 1957. Today, our 82,000 associates serve more than 10 million...


  • Portland, Oregon, United States CareerPaths NW Full time

    About the role: HVAC Service Department LeaderOur client, a leader in the Commercial HVAC industry, is seeking a seasoned Commercial HVAC Service Department Leader to join their team. The ideal candidate will have a strong background in managing service departments within the HVAC industry, capable of overseeing dispatchers, liaising with estimators, and...


  • Portland, Oregon, United States Providence Health & Service Full time

    Job Title: Customer Service RepresentativeProvidence Health & Services is seeking a Customer Service Representative to join our team. As a key member of our Home Medical Equipment (HME) team, you will be responsible for providing exceptional customer service to patients and healthcare providers.Key Responsibilities:Respond to customer inquiries and resolve...


  • Portland, United States Providence Health & Service Full time

    Senior Customer Service Representative- HME Access- Portland, Oregon Schedule: Full Time, Day Shift, M-F (8:00 am to 5:00 pm) The Associate Customer Service Representative is the primary point for all Home Services Business Office and HME Access Serv Customer Service Representative, Customer Service, Medical Equipment, Representative, Retail, Healthcare

  • Sales Consultant

    4 weeks ago


    South Portland, United States CarMax Full time

    6086 - Portland ME - 415 Maine Mall Road, South Portland, Maine, 04106CarMax, the way your career should be! About this jobA variety of soft skills and experience may be required for the following role Please ensure you check the overview below carefully.As a Customer Specialist, you will be empowered to provide an iconic experience for our Customers by...

  • Sales Consultant

    4 weeks ago


    South Portland, United States CarMax Full time

    6086 - Portland ME - 415 Maine Mall Road, South Portland, Maine, 04106CarMax, the way your career should be! About this jobAs a Customer Specialist, you will be empowered to provide an iconic experience for our Customers by acting as a guide and offering support during every step of their CarMax journey, reinforcing our simple and seamless process. While...


  • South Portland, United States CarMax Full time

    6086 - Portland ME - 415 Maine Mall Road, South Portland, Maine, 04106CarMax, the way your career should be! About this jobAs a Customer Specialist, you will be empowered to provide an iconic experience for our Customers by acting as a guide and offering support during every step of their CarMax journey, reinforcing our simple and seamless process. While...

  • Sales Consultant

    1 month ago


    South Portland, United States CarMax Full time

    6086 - Portland ME - 415 Maine Mall Road, South Portland, Maine, 04106CarMax, the way your career should be! About this jobAs a Customer Specialist, you will be empowered to provide an iconic experience for our Customers by acting as a guide and offering support during every step of their CarMax journey, reinforcing our simple and seamless process. While...