Customer Service Representative

3 months ago

Sioux Falls, United States Wheelco Full time

**Customer Service Representative - Parts Counter**

Customer Service Sioux Falls, South Dakota Department **Customer Service**

60-year-strong and family-owned, Wheelco is looking for a Customer Service Representative who has heavy-duty parts knowledge and enjoys helping customers find the right products they need.

We offer a fun, positive working environment with competitive compensation, excellent benefits packages, and company perks.

Benefit Package:

* Competitive Medical & Dental Coverage

* Life Insurance - $25,000 Company Paid

* Vacation/Paid Time Off

* Holidays

* 401(k) with Employer Match

* Training Opportunities

* Annual Performance Review

Perks:

* Complimentary Sport Tickets

* Pre-sale Tickets for Concerts, Shows, and Events

* Discounted Parts

* Referral Bonus

* *Sign-on Bonus

* *Company Vehicle

* *Apparel/Uniforms

Wheelco is family owned and operated, truck and trailer parts distribution leader. We have a flagship parts store and service shop in Sioux Falls, SD along with six locations in the upper Midwest. We are proud of our heritage of over half a century of quality service.

Job Duties:

* Ensure customers truck and trailer part needs are met on every visit

* Ensure that customers are invoiced correctly

* Assist outside sales and delivery with customers part order needs

* Works closely with vendors on product knowledge and sales training

* Qualifies every order to determine customer delivery expectations

* Supports shipping and receiving by pulling pick tickets

* Responsible for inventory management and inter-branch transfers

* Identify, respond to and resolve customer issues promptly while modeling excellent customer service

* Works with customers to maximize sales and increase market share

* Acts as a liaison to outside sales to ensure customer satisfaction and problem resolution

* Ensures safety initiatives are executed and employees are following safe work practices

* Company Training Provided

Job Requirements:

* Three to five years of experience in the truck and trailer parts wholesale/retail distribution is preferred

* Sound product knowledge and lean warehouse experience to drive continuous improvement

* Excellent communication skills, both written and verbal with the ability to communicate effectively at all levels

* Strong organization and planning skills

* Proficient in Microsoft Applications

Join the Wheelco team Our Customer Service position is in Sioux Falls, SD and we offer a flexible, casual, and high-energy environment. We offer advancement opportunities for employees who show exemplary performance and wish to grow career skills.

An Equal Opportunity Employer

Location Sioux Falls, South Dakota Department Customer Service

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