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Quality Leader

4 months ago

Circle Pines, United States Sparrow Company, LLC Full time

What youll do:

  • Manage the QMS and quality staff for both facilities in Oakdale and Blaine MN
  • Leads all customer complaint investigations and is the CAPA subject matter expert regarding problem solving techniques and solution implementation
  • Lead and direct root cause investigations on internal and external quality concerns and manage the completion of Quality Notifications to include any assigned corrective action activities
  • Works with Product Development and Manufacturing Engineering to build quality into CFTs processes
  • Communicates with the customers quality personnel to coordinate quality requirements and resolutions as necessary
  • Identifies and pursues tactical and strategic quality initiatives
  • Responsible for driving metrics and process improvements relating to quality
  • Provides leadership, direction, prioritization, and motivation to attain high levels of employee engagement regarding quality policies, initiatives and activities
  • Attends meetings (Production, Engineering, Project Kickoff, Postmortem, etc.) with preparation to provide input and updates as required
  • Keeps accurate documentation and performs statistical analysis on quality defects and trends to be shared with the whole organization regarding quality performance
  • Provides employee training, coaching, and development
  • Leads and supports CI (Continuous Improvement) and lean manufacturing activities/events related to quality
  • Identifies process performance improvement opportunities
  • Sets compliance requirements for raw material, internal intermediate products, and supplier compliance
  • Maintains and complies with ISO accreditation requirements
  • Works with site functional leaders and project leaders to implement improvements to production processes that lead to overall increases in product quality
  • Works directly with Supply Chain to measure and gage supplier quality performance
  • Resolves employee issues through problem resolution
  • Manages departmental performance measures, including visual controls, and provides regular progress reports to manager
  • Conducts quality training/refresher training with site employees
  • Manages employee time regarding punching in and out, absenteeism, and vacation/sick time
  • Performs annual evaluation/performance reviews for team members
  • Complies with companys business and human resources policies; work rules; safety requirements; quality standards; standard operating procedures; CLIA, HIPAA, OIG requirements and applicable local, State, and Federal regulations
  • Responsible for hiring, supervising, assigning work, counseling, disciplining, coaching, training, evaluating, and terminating nonexempt staff members
  • Perform other responsibilities as needed and assigned

What youll need:

  • BS in quality, Engineering, Business Operations or equivalent or relevant work experience
  • 5+ years relevant experience in Quality, Engineering, and/or Operations
  • 5+ years supervision experience in a manufacturing environment
  • Experience in leading and maintaining an ISO 9001 certification and requirements
  • Experience in a Lean Manufacturing environment
  • Ability to think strategically, critically analyze details, and solicit facts through go-and-see direct observation and listening to team members
  • Demonstrated organizational, planning, and program/project management skills
  • Ability to build trusting relationships and communicate effectively at all organizational levels
  • Ability to manage multiple projects and changing priorities while working effectively in a team environment
  • Strong statistical analysis skills
  • Excellent communications skills and ability to communicate ideas with clear understanding of audience and gain commitments that are critical organizational success
  • Fluent with MS Office (Excel and Word) required