Customer Service Representative

1 month ago


Wadsworth, United States Synerfac Full time

•Discuss services with customers both in person and over the phone
•Take or enter orders
•Enter customer complaints in notes
•Enter sample requests
•Send proofs and samples out for approval.
•Enter specs for approved items and archive artwork
•Match P.O prices and items to art/rerun items
•Enter dollar value to bookings log
•Enter ship date requests
•Attend production meetings to track jobs
•Review and share information for processing customer requirements
•Data entry of print order information
•Other duties as assigned

Job Requirements
•3-5 years" experience in related field
•Communicate effectively with customers, sales representatives, and vendors regarding orders
•Possess excellent communication and organizational skills
•Knowledge of OMS system or similar is a big plus
•Experience with Excel
•Good computer skills
•Data entry skills
•Strong teamwork and leadership attributes
•Strong attention to detail
•Ability to manage multiple priorities in a fast-paced environment
•Cross-train with team members
•Customer service experience
•Ability to work well with others



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