Customer Service Representative

3 days ago


Wadsworth, Ohio, United States Planet Fitness Full time
Job Overview
In this role, you will have the opportunity to make a positive impact on our members' lives by providing exceptional customer service and creating a welcoming atmosphere at Planet Fitness. As a Member Services Representative, you will be responsible for handling front desk activities, facilitating member updates, and addressing any questions or concerns they may have.

About the Job
We are seeking an enthusiastic and dedicated individual to join our team as a Member Services Representative. In this role, you will work closely with our management team to ensure seamless day-to-day operations and provide top-notch service to our members. This is a part-time position that requires flexibility, including weekends and holidays. If you have a passion for fitness and health, excellent communication skills, and a strong desire to exceed customer expectations, we want to hear from you

Responsibilities
- Greet members, prospective members, and guests in a friendly and welcoming manner
- Handle front desk activities, including answering phones, checking members into the system, new member sign-ups, and taking prospective members on tours
- Facilitate needed updates to member accounts
- Respond to member questions and concerns in a timely and professional manner
- Maintain a clean and organized workspace, adhering to Planet Fitness standards

Requirements
- High school diploma or equivalent required
- 18 years of age or older
- Basic computer proficiency
- Excellent customer service skills, with a strong ability to interact positively and professionally with members and coworkers
- Ability to empathize and problem-solve effectively
- Physical stamina to stand and walk throughout shift, occasionally lift up to 50 lbs, and encounter minor chemicals during shift

What We Offer
- Competitive salary: $15-$20 per hour (estimated annual salary: $30,000-$40,000)
- Opportunities for career growth and professional development
- A dynamic and supportive work environment

How to Apply

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