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Customer Service Advisor
2 months ago
FTH Hire Group is one of the largest and fastest growing independent plant and tool hire companies in the UK, with ten depots across the South of England and Scotland. As a result of our ambitious growth plans, we are looking to add additional high calibre people to our growing business.
We have a fantastic opportunity within our internal sales team to work at our head office in Farnborough. The main focus of the role is to answer incoming calls from customers to take orders, upsell, answer inquiries and questions, handle complaints, troubleshoot problems and provide product information.
A background in construction or plant and tool knowledge would be advantageous although not necessary as full training is provided.
Main job tasks and responsibilities of the Customer Service Advisor:
answering a high volume of calls daily
understand products and upsell where possible
handle customer inquiries both telephonically and by email
research required information using available resources
manage and resolve customer complaints
provide customers with product and service information
enter new customer information into system to create accounts
process orders, lease with other departments
identify and escalate priority issues
follow up customer calls where necessary
document all call information according to standard operating procedures
complete call logs
produce call reports
What you will need to bring to the role
proficient in computer applications such as, word, google doc s and outlook
knowledge of customer service principles and practices
happy to sell
knowledge of call centre telephony and technology
some experience in a call centre or customer service environment
good data entry and typing skills
knowledge of administration and clerical processes
verbal and written communication skills
problem analysis and problem solving
stress tolerance
resilience
28 days holiday (inclusive of bank holidays)
Pension Auto Enrolment
Sales and Loyalty Bonus Scheme
Perk Box
Birthday gift
Working hours are Monday to Friday 07:30am to 5:00pm
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