Customer Service Account Representative

2 weeks ago

Byron, United States Taylor Corporation Full time

Come Work with Us

Taylor Corporation is a growing, dynamic company with big plans for the future - and our people. Family owned and proud of it, we power our employees' potential and strive to create opportunity and security for every member of the team. We're passionate about our work, we believe there is always a better way, and we're in this for the long haul.

Ready to build a career? It's time to look at Taylor.

Your Opportunity: Taylor Print Impressions, previously known as Curtis 1000, is looking for a newCustomer Service Account Representative to join the team in Byron, MN You will play an important role in ensuring our customers are taken care of and the company is well represented

Your Responsibilities:

  • Act as a liaison between Customer and Operations team, Sales Representative and Account Managers
  • Anticipate internal and external customers' needs whenever possible and respond quickly and accurately
  • Document and maintain SOP's as needed for accounts including processes between customer and operation center
  • Continuously evaluate and identify opportunities to drive process improvements that positively impact the customer's experience and cost savings
  • Receive complaints from sales and/or customers and document details in operating system
  • Monitor inventory levels and report back to customer
  • Demonstrate flexibility in dealing with the personal and stylistic differences of internal and external customers
  • Partner with sales to build sustainable relationships of trust through open and interactive communication
  • Provide back-up coverage (via phone/email) in the Sales Representatives' absence
  • Actively practice and participate in Lean Culture

Your Shift:

  • Monday - Friday, 8:00am - 5:00pm
  • This role will be based out of our Byron, MN facility

You Must Have:

  • 2+ years of previous customer service or customer support experience
  • Strong written and verbal communication skills
  • Effective time management skills and the ability to manage multiple tasks and prioritize tasks
  • Ability to perform basic mathematical calculations
  • Proficient computer skills to include Microsoft PowerPoint, Excel, Word, and Outlook
  • Flexible work schedule (ability to work overtime when needed)

We Would Also Prefer:

  • Excellent problem solving, follow-up, and organizational skills
  • In-depth knowledge of the print or manufacturing industries
  • Knowledge of commonly used concepts, practices, and procedures within the field of customer service such as price estimating, order processing, order editing

About Taylor Corporation

One of the largest graphics communications firms in North America, Taylor's family of companies provide a diverse set of products, services and technologies addressing the toughest communication challenges. For nearly 50 years, Taylor has been a premier provider of powerful and innovative products, services and expertise for individuals, businesses and distributors large and small. Our 10,000+ employees spanning 26 states and seven countries work diligently to create the interactive, printing and marketing solutions that have helped build some of the world's more recognizable brands. Everything we do begins with identifying the unique priorities and needs of our customers and creating one-of-a-kind solutions. We offer a comprehensive benefit package including several health plans to choose from, dental, vision, wellness programs, life and disability coverage, flexible spending accounts, health savings accounts, 401(k) plan with company match, paid time off (PTO) and 64 hours of annual holiday pay.

The Employer retains the right to change or assign other duties to this position.

Taylor Corporation is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

Taylor Corporation including all partners and affiliates is an Equal Opportunity Employer/Veterans/Disabled.

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