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Parts & Service Clerk

4 months ago

Silver City, United States Wagner Equipment Full time

Would you like to be part of a focused, dedicated team? Do you want to work and grow with other motivated, ambitious people?

Wagner Equipment Co. offers challenging career opportunities, extensive training and employee development along with an opportunity to grow your career and thrive under Wagner's reputation for excellence. We offer excellent benefits and supply you with the tools you need to maximize your potential and grow within Wagner.

Benefits include:

  • Paid Time Off (PTO) Plan - Up to 96 hours of PTO in your first year + 8 company paid holidays
  • Medical, dental, and vision insurance
  • Life and AD&D Insurance
  • Retirement Plans -401K and Roth 401K , eligible employees can receive a company contribution up to 7%
  • Tuition Reimbursement
  • Employee Assistance Program (EAP)
  • CEFCU- Citizens Equity First Credit Union - Employees have access to services include payroll deductions savings, accounts, loans, VISA card, and more.
  • Additional Benefits include: Unum Supplemental life Insurance, Aflac Critical Illness + Accidental Insurance, ID WatchDog and discounted employee phone plans.
The Parts and Service Clerk is responsible for supporting Parts or Service Department sales and operational functions by working with internal employees and customers in a manner that reflects the company's vision of working as "One Professional Team." Depending on the location, the Parts and Service clerk will perform some or all of the functions listed below.

Pay rate:$16.80 - $26.46 per hour
Pay rate is dependent upon education & experience.

Essential Functions:

Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.
  • Prepares and enters orders
  • Enters hose rebuild information as required
  • Approves invoices as required
  • Expedites back orders from Caterpillar as required
  • Prepares miscellaneous reports and graphs as required
  • Assists in the distribution of computer generated reports and all daily mail
  • Files discrepancy claims with all vendors and insures accurate claim settlements
  • Prepares Caterpillar and management reports
  • Provides back-up support for answering Parts Department phones, forwarding the phone to the proper person, or entering a Parts order for the customer
  • Provides general clerical and staff support for Parts Management and Service Manager as required
  • Opens, tracks, and inputs data to work orders
  • Maintains work order fields, including detailed maintenance of notes, parts, labor, etc.
  • Maintains records, logs, and files
  • Documents approval/disapproval of repairs
  • Enters, reconciles, and pays bills, including P-card and cash expenses
  • Creates, checks, and mails invoices and reports
  • Reviews work in progress reports to assure jobs are open no longer than needed
  • Other administrative tasks as needed
  • Provides back-up for various inventory control procedures
  • Provides back-up support for other parts department functions
  • Receives customer calls and walk in customers, obtaining all pertinent information needed to assist
  • Verifies stock tags
  • Assists novelty customers, where required
  • Assists with vendor returns
  • Other duties as assigned by manager
Physical Demands & Competencies:
  • Standing, walking, talking, sitting, use of hands & hearing
  • Ability to kneel or squat
  • Ability to push or pull up to 50 pounds
  • Medium work that requires lifting and/or moving up to 47 pounds or more
  • Data Entry, telephone, reading/writing, reasoning, organizational, communication & math skills
  • Basic knowledge of Microsoft Word and Excel
  • Safety & Product Knowledge
Required Education and Experience:
  • High School Diploma or GED
  • Prior experience in a Parts Department preferred
  • 1-3 years administrative/clerical experience
  • 1-3 years customer service experience
Work Environment:
  • Noise: Quiet
  • Indoors


Other Duties:

Job Offers are contingent upon all required pre-employment screenings which may include but are not limited to background checks, drug/alcohol testing, fit for duty testing, and any other job-related tests/screenings.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Requirements are representative of minimum levels of knowledge, skills and/or abilities. To perform this job successfully, the employee must possess the abilities or aptitudes to perform each duty proficiently.

Wagner Equipment Co. is an EEO/AA/Veterans/Disabled employer.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)