Site Leader

2 weeks ago

Franklin, United States Ricoh Full time

Site Leader

POSITION PROFILE

Accountable for the daily operations of small-site and acts as a go to person for a small team by

reporting and escalating facility related issues to assigned leadership; assists in maintaining

acceptable profit levels and ensures that customer service level expectations are met. Responsible for

performing the contracted office services including, but not limited to: Copy services, Courier Services,

Managed Print services, Hospitality, Imaging and Mail services. The Site Leader is the point person

on site for customer issues and contract compliance for sites with no Site Manager assigned.

Job Duties and Responsibilities

Responsible for daily operations of a mailroom, copy center, or scanning facility including operating office equipment such as: PC, Copiers, Multifunction Devices, Imaging & Mail

Equipment

May be responsible for: Courier Services, Reception Services, Switchboard Operations,

Shipping & Receiving, Delivering and Processing of Mail

Acts as a go to person for a small team of employees, while assisting with job assignment,

scheduling of projects, supervising mandatory break times and by reporting and escalating facility related issues to assigned leadership

Is the point person on site for customer issues and contract compliance for sites with no Site

Manager assigned.

Responsible for training and development of assigned staff

Handles formal contact with the customer on a daily basis

Responsible for effective implementation and management of RICOH Service

Excellence programs.

Analyzes problems with minimum guidance, while managing the resolution.

Understands contractual Service Level Agreements, tracks progress, and can execute and

report compliance and performance improvement measures effectively to customer key contacts.

Assists assigned leadership with recruiting, staffing and performance management of site personnel.

Maintains positive internal working relationships with all department employees by

communicating in a professional manner.

Provides training on workflow and machine operations when necessary.

Achieves shift profitability in the area of cost of goods by effectively supervising the shift in the

use of company materials and supplies.

Meets quality and deadline standards by the effective use of job scheduling practices.

Maintains efficient workflow by holding team members accountable for quality and efficiency of

their work.

Facilitates resolution of issues concerning pricing, orders-in by interacting and communicating

with sales department.

Completes site reports and other paperwork on time and accurately.

May maintain daily routine functions to include creating/completing work orders, contractor

monitoring, inspections, reporting facility related issues, lending support as required.

May include interaction with contracted vendors, facility management and occupants.

May be responsible for office supply inventory re-ordering.

May be responsible for Conference room coordination and A/V equipment resource

management.

Completes month-end management report in the absence of Site Manager.

Assist the assigned AOM/ESM or NOM with training and development of site personnel.

Place requisitions for site products and supplies by utilizing Oracle's iProcurement application.

Performs other duties as assigned

QUALIFICATIONS (Education, Experience, and Certifications)

Typically Requires:

High school or GED is required.

2+ years of experience in a related field (B2B and/or technical).

Previous training experience strongly preferred.

Previous 2+ years Customer facing work experience required.

Demonstrated proficient knowledge and understanding of technology.

KNOWLEDGE, Skills And Abilities

Tactical facilitator of processes

Ability to present to a small group

Moderate Problem-Solving Skills

Intermediate Customer Service skills

Intermediate Technical aptitude

Intermediate Written and Verbal Communication skills

Working Conditions, MENTAL aND PHYSICAL DEMANDS

Typically, an office environment with adequate lighting and ventilation, and a normal range of temperature and noise level

Work assignments are diversified. Interpret, comprehend, and apply complex material, data, and instruction prepare, provide, and convey diversified information

Some physical effort required. Work is mostly sedentary but does require walking, standing, bending, reaching, lifting, or carrying objects that could weigh up to 50 lbs. (e.g., papers, books, files and small parts, etc.).

Moderate dexterity regular application of basic skills (calculator, keyboard, hand tools, eye/hand coordination.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, skills, efforts or working conditions associated with a job.

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