Patient Services Specialist
1 month ago
If you are a current YAI employee, please click this link to apply through your Workday account.
Premier HealthCare offers high-quality primary care and specialty outpatient services. Open for anyone regardless of their ability to pay, Premier's outpatient services include primary care, dentistry, pediatrics, psychiatry, podiatry, neurology, dermatology, endocrinology, and ophthalmology. Beyond being outstanding medical professionals, our doctors and nurses are uniquely trained to care for children and adults with disabilities, along with other at-risk and medically underserved populations. We provide the top-level service, attention, and care that every patient who comes to Premier HealthCare deserves.
Key/Essential Functions & Responsibilities
- Accepts calls from patients referred to PHC for medical services and collects information required to schedule appointments, assist callers or redirect calls. For assignments to CST, answers inquiries and schedules appointments via return phone calls or emails for rehabilitation, nutrition or mental health services.
- Completes registration process by obtaining patient demographic and insurance information and entering required data into scheduling database.
- Provides information regarding services, sliding scale fees and/or appointments to callers.
- Assists callers with determining appropriate services and/or identifying available providers and with preliminary assessment of potential eligibility for services, if assigned to CST.
- Determines appointment type and length based on patient needs and schedules appointments for services using appropriate scheduling templates.
- Enters notes on patient records to facilitate rescheduling and to record other information, including documented eligibility for CST services, as needed.
- Collects information needed to assist in connecting callers to appropriate departments for non-scheduling related inquiries and routes calls or takes messages, as applicable.
- Escalates callers with complaints or issues to supervisor or other identified staff, as directed.
- Participates in department meetings.
- Performs all related work, as assigned.
- Assists in training new Patient Services Specialists and with handling difficult callers and/or complex calls
- Serves as back-up to the Call Center Supervisor for setting up and modifying provider scheduling templates
- Maintains shared file containing job aids and procedures used by Call Center staff
- May collect or review data and prepare regular or ad-hoc reports relating to scheduling and appointments (e.g. scheduled visits, available appointment slots, etc.)
- High School diploma/GED; and
- At least six (6) months' experience assisting customers and/or callers, preferably in a customer service capacity; and
- Ability to work on Saturdays on a regular, rotating schedule (at least once every 2 months) for PHC assignments
- Above average verbal communication skills
- Basic computer and written communication skills - including email, utilizing Workday and related systems (DA, etc.) to complete tasks
- One year of call center experience in a medical environment
- College credits and/or degree
- Prior experience in a call center environment or as a receptionist receiving a high-volume of calls and/or email inquiries
- Prior experience in healthcare
- Ability to speak a second language, ideally Spanish, Cantonese and/or Mandarin
Compensation: $17.00 per hour
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or status as a Vietnam or disabled veteran. YAI is an Equal Opportunity Employer.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or status as a Vietnam or disabled veteran. YAI is an Equal Opportunity Employer.
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