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Team Lead

4 months ago

Scottsdale, United States Vixxo Full time

**Team Lead - Customer Service**

at VIXXO Scottsdale, Arizona, United States Vixxo is seeking a full-time Customer Service Team Lead to be based in Scottsdale, AZ. (50/50 hybrid schedule)

THE ROLE

The Team Lead is to be the primary liaison between a customers headquarters and Vixxo to ensure decisions regarding the account demonstrate we have a thorough understanding of their organization and are aligned with shared goals and objectives resulting in exceptional service, customer retention and satisfaction.

WHO WILL LOVE THIS JOB

* A **collaborative teammate:** you enjoy working with others and utilizing strong partnerships (internal and external) to achieve the best outcome

* A **driver:** you enjoy taking responsibility for assuring company policies and procedures are correctly followed and find satisfaction in quickly mastering the guidelines of the role

* **An efficient worker:** you enjoy having multiples priorities at one time and multitask without sacrificing precision or accuracy

* An **analytical problem solver:** you are a quick decision-maker that is also careful to analyze new ideas or innovations to ensure alignment with established practices

TOP 3 RESPONSIBILITIES

* Connect with customers and build appropriate rapport to have a thorough understanding of needs, expectations and requirements in order to achieve customer goals and service level agreements. Provide effective and proactive communication to customer regarding status of services, time estimations and cost.

* Connect with service providers and build appropriate rapport to meet customer expectations. Review scope of work and pricing negotiate rates and costs as necessary with a laser focus on customer cost reduction. Verify customer requirements have been met and approve changes on behalf of the customer when applicable. Submit recommendations and proposals to customers.

* Analyze key metrics, daily & weekly reports, and performance indicators to identify areas of focus and/or necessary improvements. Determine appropriate actions, communications and take steps necessary to continue providing exceptional service ensuring deliverables meet contractual requirements and reduce customer costs.

QUALIFICATIONS

* 3 - 5 years experience in customer service, customer retention, business development and/or account management, preferred. (Previous team lead and/or supervisory experience is preferred)

* Experience with Microsoft Office products including Excel, Outlook, and Word; experience working with Siebel and databases a plus.

* Excellent interpersonal skills, a high degree of reliability, commitment, tenacity, teamwork and creative energy to achieve success

* Excellent written and verbal communication skills; strong problem-solving skills and data analysis abilities

* A high school diploma or equivalent is required. A Bachelors degree is preferred

WHY VIXXO

Vixxo wants your ambition, your experience, your talent, and what makes you unique. We may have a place for you on one of our many teams, all dedicated to facilities management for some of your favorite retail, grocery, restaurant and convenience market brands.

Just like you would, we hold ourselves accountable for growing the company and meeting aggressive goals. We also work equally as hard at growing our corporate culture, which includes Vixxos commitment to diversity and the fact great minds think differently.

Location (City) * **Voluntary Self-Identification**

For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely **voluntary**. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

As set forth in VIXXOs Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

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**Voluntary Self-Identification of Disability**

We are a federal contractor or subcontractor required by law to provide equal employment opportunity to qualified people with disabilities. We are also required to measure our progress toward having at least 7% of our workforce be individuals with disabilities. To do this, we must ask applicants and employees if they have a disability or have ever had a disability. Because a person may become disabled at any time, we ask all of our employees to update their information at least every five years.

Identifying yourself as an individual with a disability is voluntary, and we hope that you will choose to do so. Your answer will be maintained confidentially and not be seen by selecting officials or anyone else involved in making personnel decisions. Completing the form will not negatively impact you in any way, regardless of whether you have self-identified in the past. For more information about this form or the equal employment obligations of federal contractors under Section 503 of the Rehabilitation Act, visit the U.S. Department of Labors Office of Federal Contract Compliance Programs (OFCCP) website at .

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