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2 months ago

Findlay, United States VCA Animal Hospitals Full time

Client Service Representative We are seeking an experienced Client Service Representative to join our team. At VCA Animal Hospitals, we take our mission statement – your pet’s health is our top priority and excellent service is our goal – very seriously. With every opportunity, we aim to exceed each pet owner’s expectations. We’re looking for a personable yet highly professional “service extraordinaire” to join us in delivering our mission to our clients and their pets. Why We Need You As the face of VCA, the Client Service Representative sets the tone for the practice as we build and maintain each customer's trust and confidence in our abilities. The CSR is the pivot around which the hospital operates and is responsible for: Customer service functions, including greeting visitors, answering telephones, and guiding clients and their pets to exam rooms. Scheduling and confirming appointments. Placing outbound calls for follow-ups and reaching out to prospective clients. Presenting and explaining fees, including processing payments. Recommending, selecting, and obtaining products and services, including prescriptions. Answering questions regarding products and services, including educating clients on general animal husbandry and non-medical pet care (i.e., heartworm prevention, housebreaking, and flea & tick control). Managing medical records, charts, reports, and correspondence. Hospital maintenance (including removal of animal waste) and ensuring that the facility is neat and clean at all times—both inside and outside. Benefits We offer competitive compensation and great benefits, including medical/dental/vision and paid vacation (for F/T employees only), 401(k), generous personal pet care discounts, and more If you are a current associate, you need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs. We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at vcacareers.com. #J-18808-Ljbffr