![Pep Boys](https://media.trabajo.org/img/noimg.jpg)
Automotive Customer Service Advisor
4 weeks ago
****
**Automotive Customer Service Advisor**
**Automotive Customer Service Advisor**
**Requisition ID:** 113911
**Category:** Service Desk
**Position Summary**
Contribute to the growth of the organization across all lines of business through customer engagement, expert product and service knowledge, follow-up, and follow through at the service desk, on the sales floor, and at the register.
**Duties & Responsibilities**
* First point of contact for customers on the phone and in the store. Responsible for engaging customers, scheduling appointments, building trust, understanding needs, communicating processes and timelines, and selling parts and service that make the customers car run at peak efficiency; adheres to Company Customer Care standards to meet customer expectations.
* Responsible for the organization and productivity of the service business through work order and register transactions, thorough vehicle inspections, and service and replacement part knowledge.
* Under the direction of Management, assists in various aspects of customer care, work order and register assistance, facility maintenance, and Outside Purchase (OP) ordering.
* Follow all policies and procedures related to cash, credit, check, refund and return policies. Works with the management team to react to customer service issues, customer complaints, and/or business opportunities.
* Conduct and participate in routine express automotive services, including tire mounting, balancing, rotations, and repair; oil changes, fluid top-offs, lubrications, filter and bulb replacement; battery installation, starting and charging system testing; cosmetic car services, and thorough vehicle inspection.
* Primary driving force behind the implementation and constant execution of safety procedures, ensuring wheel torque and oil/fluid services are performed per standard operating procedure directives.
* Partner with Management to produce a safe and health work environment that complies with all local, state, and federal laws, as well as with company policies and procedures.
* Effectively communicate with all associates, management, and customers; interprets and retains information and applies knowledge appropriately.
* In designated locations, may be a secondary key carrier responsible for basic and detailed opening and closing responsibilities.
* Maintain an organized and neat shop.
* Adhere to all company policies, procedures, safety and environmental rules.
* Other duties as assigned.
**Knowledge, Skills, and Abilities**
* High school diploma or equivalent required.
* Valid Drivers License.
* One year of related experience in the automotive service environment.
* One year of sales experience preferred.
* Must have basic knowledge and understanding of mathematical concepts such as addition, subtraction, multiplication, division, percentages, and fractions. Ability to apply mathematical formulas to calculate commissions and discounts.
* Strong verbal communication skills.
* Strong customer service skills.
* Ability to work Days, Nights, Weekends, Holidays.
**Physical Demands/Work Environment**
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
**Physical Demands**
* Must be able to lift, carry, and place merchandise and supplies up to 50 pounds without assistance.
* Frequent standing and walking for long periods of time.
* Frequent reaching overhead and below the knees, including squatting, bending, stooping, kneeling, twisting.
* Climb up and down ladders to retrieve and stock merchandise.
* Communicate effectively in person, by telephone, or by using telecommunications equipment.
* Enters and locates information on computer.
* Presents information to small and large groups.
* Visually verifies information, often in small print.
* Safely operates a motor vehicle.
-
Service Advisor
4 weeks ago
Buford, United States Penske Automotive Full timeHonda Mall of Georgia, a Penske Automotive Group dealership, is looking for an automotive Service Advisor to join our team and deliver extraordinary customer experiences. JOIN OUR TEAM At Penske Automotive Group (PAG), we strive to create a positive and inclusive workplace that promotes excellence and achievement, and we aim to deliver the very best...
-
Service Advisor
3 weeks ago
Buford, United States Penske Automotive Full timeHonda Mall of Georgia, a Penske Automotive Group dealership, is looking for an automotive Service Advisor to join our team and deliver extraordinary customer experiences. JOIN OUR TEAM At Penske Automotive Group (PAG), we strive to create a positive and inclusive workplace that promotes excellence and achievement, and we aim to deliver the very best...
-
Service Advisor
5 days ago
Buford, United States AutoNation Full timeWe're AutoNation - the biggest and most renowned automotive retailer in America, and a proud member of the Fortune 150. But that's just the beginning. We're in the midst of an incredible multi-year digital transformation that's set to revolutionize the industry. At AutoNation, we're not just interested in keeping up with the times - we're dedicated to...
-
Service Advisor
4 weeks ago
Buford, United States AutoNation Full timeAutoNation Toyota Mall of Georgia At AutoNation, doing what’s right by the customer comes standard at 300 locations coast to coast, so it’s no wonder we have served over 10 million happy customers. As a Service Advisor, you’ll be part of a nationwide team servicing 20,000 cars a day and building customer loyalty that spans generations. Along with your...
-
Service Advisor
4 weeks ago
Buford, United States AutoNation, Inc. Full timeAutoNation Toyota Mall of Georgia At AutoNation, doing what's right by the customer comes standard at 300 locations coast to coast, so it's no wonder we have served over 10 million happy customers. As a Service Advisor, you'll be part of a nationwide team servicing 20,000 cars a day and building customer loyalty that spans generations. Along with your...
-
Service Advisor
2 weeks ago
Buford, United States AutoNation, Inc. Full timeAutoNation Toyota Mall of Georgia At AutoNation, doing what's right by the customer comes standard at 300 locations coast to coast, so it's no wonder we have served over 10 million happy customers. As a Service Advisor, you'll be part of a nationwide team servicing 20,000 cars a day and building customer loyalty that spans generations. Along with your...
-
Automotive Technician
3 weeks ago
Buford, United States Honda Mall of Georgia Full timeHonda Mall of Georgia, a Penske Automotive Group dealership, is looking for an experienced, Flat Rate Technician to join our team and deliver extraordinary customer experiences.JOIN OUR TEAMAt Penske Automotive Group (PAG), we strive to create a positive and challenging workplace that promotes excellence and achievement, and we aim to deliver the very best...
-
Service Advisor
2 days ago
Buford, United States Camping World Full timeCamping World is seeking a Service Advisor to join our growing team. As a Service Advisor you will primarily be responsible for initiating and processing requests for repair services and providing administrative support to the Service Department as well as keep customers apprised of work progress. Your passion will be rewarded through an aggressive, uncapped...
-
Automotive Assistants
1 week ago
Buford, United States Mavis Tire Supply Full timeMavis Tires & Brakes at Discount Prices - Automotive Assistants & Service Managers Put your career into high gear with Mavis Tires & Brakes at Discount Prices! We're looking for full-time Automotive Assistants and Service Managers to join Team Mavis at one or our state-of-the-art automotive service and retail tire sales centers in the Lawrenceville, GA...
-
Porsche Automotive Technician
4 weeks ago
Buford, United States Jim Ellis Automotive Group Full timeCome join one of the largest privately-owned family of dealerships in Georgia at Jim Ellis Automotive Group, where you can always expect the best!Whether you are just starting in your career or are an experienced Master Tech, Jim Ellis is the place for you! We have a hands-on management team to help you grow & succeed all while earning the pay you deserve....
-
Porsche Automotive Technician
3 days ago
Buford, United States Jim Ellis Automotive Group Full timeCome join one of the largest privately-owned family of dealerships in Georgia at Jim Ellis Automotive Group, where you can always expect the best!Whether you are just starting in your career or are an experienced Master Tech, Jim Ellis is the place for you! We have a hands-on management team to help you grow & succeed all while earning the pay you deserve....
-
Porsche Automotive Technician
3 weeks ago
Buford, United States Jim Ellis Automotive Group Full timeCome join one of the largest privately-owned family of dealerships in Georgia at Jim Ellis Automotive Group, where you can always expect the best!Whether you are just starting in your career or are an experienced Master Tech, Jim Ellis is the place for you! We have a hands-on management team to help you grow & succeed all while earning the pay you deserve....
-
Service Advisor
4 weeks ago
Buford, United States OneWater Inc Full timeWe are looking to add a qualified Service Advisor to our service team. Your main objective is to achieve the highest level of customer satisfaction, and to manage service scheduling and work write-ups in such a way as to meet or exceed the financial objectives of the department. Duties & ResponsibilitiesWork to surpass the shop's profitability goals by...
-
Service Advisor
5 days ago
Buford, Georgia, United States OneWater Inc Full timeService Advisors are responsible for providing an excellent customer service experience at their OneWater store. They are passionate about delighting customers and achieving or exceeding the customers' expectations through timely service, done in a profitable and efficient manner. Duties & ResponsibilitiesSchedules service work, and processes retail,...
-
Automotive Technician/Mechanic
4 weeks ago
Buford, United States Viking Automotive Repair Full timeJob DescriptionJob DescriptionWe are a full service repair shop working on everything from Pintos to Lambos! Looking for a hard working, self motivated individual(s) with all levels of experience in the automotive industry to help an extremely busy business grow to the next level.Company DescriptionWe are a family owned business with a fast paced, honest,...
-
Automotive Technician/Mechanic
2 months ago
Buford, United States Viking Automotive Repair Full timeJob DescriptionJob DescriptionWe are a full service repair shop working on everything from Pintos to Lambos! Looking for a hard working, self motivated individual(s) with all levels of experience in the automotive industry to help an extremely busy business grow to the next level.Company DescriptionWe are a family owned business with a fast paced, honest,...
-
Service Advisor
4 weeks ago
Buford, United States OneWater Full timeJob DescriptionJob DescriptionDescription:We are looking to add a qualified Service Advisor to our service team. Your main objective is to achieve the highest level of customer satisfaction, and to manage service scheduling and work write-ups in such a way as to meet or exceed the financial objectives of the department.Duties & ResponsibilitiesWork to...
-
Automotive Mechanics
1 week ago
Buford, United States Mavis Tire Supply Full timeMavis Tires & Brakes at Discount Prices - Automotive MechanicsPut your career into high gear with Mavis Tires & Brakes at Discount Prices! We're looking for full-time Automotive Mechanics to join Team Mavis at one of our state-of-the-art automotive service, repair, and tire sales centers in the Lawrenceville, GA area. With over 2,000 retail locations, Mavis...
-
Automotive Detailer
4 weeks ago
Buford, United States Integro Professional Services, LLC Full timeJob DescriptionJob Description Exciting Career Opportunities in the Automotive Industry! Are you passionate about cars and looking to turn your passion into a fulfilling career? INTEGRO is seeking enthusiastic individuals to join our team as Automotive Detailers. No experience? No problem! We provide comprehensive training for all new hires.Why Choose...
-
Automotive Detailer
3 weeks ago
Buford, United States Integro Professional Services, LLC Full timeExciting Career Opportunities in the Automotive Industry! Are you passionate about cars and looking to turn your passion into a fulfilling career? INTEGRO is seeking enthusiastic individuals to join our team as Automotive Detailers. No experience? No problem! We provide comprehensive training for all new hires. Why Choose Us: High Earning Potential:...