Warehouse Customer Support Coordinator

2 weeks ago

Los Angeles, United States Finning International Full time

****Company:**** Finning Canada****Number of Openings:**** 7****Worker Type:**** Permanent****Position Overview:**** Reporting to the Customer Service Supervisor, the Customer Service Representative for the Edmonton Regional Distribution Centre is responsible for delivering excellent customer support to internal and external warehouse customers. The position is responsible to listen effectively to find the root cause of issues and communicate in a clear and friendly way. The Customer Service Representative is able to solve the issue and provide a positive customer experience.****Job Description:**** **Customer Service** * Field incoming phone calls and proactive outbound follow up calls and respond to phone messages from customers. Promptly respond to customer questions submitted via email or our website. Answer customer questions and provide information to resolve any issues * Collect and record customer requests, feedback and information, and share that with appropriate departments, team members to adequately follow up too completion * Foster and maintain relationships with customers. Attend all required customer service-related meetings. Example: Weekly Customer Call & Daily Briefs * Coordinates with the Shipping departments to meet committed delivery dates * Remains in constant contact with the customer providing them with knowledge of the progression of their parts order * Assist warehouse staff with hold until complete orders. **Transportation Arrangement** * Track orders with our third-party transportation service providers * Arrange for courier pick up of parts orders for delivery to customer * Complete shipping paperwork related to parts orders **Education & Experience:** * High School Diploma * Minimum 3-5 years working in warehousing or similar field * Previous heavy duty experience with a transportation, oilfield, industrial, machine or an equipment company as a Mechanic, Parts Technician or Service Advisor would be an asset * Proficient in various Microsoft office programs: Excel, Word, PowerPoint, Outlook * Knowledgeable in Warehouse systems (M3/Lawson) W e are committed to diversity at Finning, to building and sustaining a diverse and inclusive workforce and as an equal opportunity employer we encourage applications from all qualified individuals. Finning does not discriminate against applicants based on genders, races, national and ethnic origins, religions, ages, sexual orientation, marital and family status, and/or mental or physical disabilities. locationEdmonton, AB, CAlocationEdmonton, AB, CA

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