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Inbound Customer Service Representative

1 month ago

Evansville, United States AT&T Full time

Job Description:

This position offers a $2,500.00 sign on bonus paid out as follows: first $500 payment 30 days after hire date, second $1,000 payment 6 months after hire date and third $1,000 payment 1 year after hire date.

Dont miss this opportunity to jumpstart your career Come interview with us in-person at our upcoming open recruiting sessions in the Evansville, IN area on Wednesday, August 14th.

Come ready to meet the AT&T Management Team and learn all about a career with #LifeAtATT

Join us at our AT&T Call Center:

5101 VOGEL RD, FLOOR 1

EVANSVILLE, IN, 47715

Date: Wednesday, August 14th, 2024

Time: 9 AM - 3:30 PM

Save time and apply and complete testing ahead of time.

***This job reports to our 5101 Vogel Road, Floor 1, Evansville, IN 47715 location. If considered, you must be able to report to this location.***

"If you are considering jobs like Customer Service Representatives, Sales Associate, or Call Center Agent, this career move would be a great fit"

This is your opportunity to be the voice of AT&T a global leader in communications and technology, working from home As a member of our team, youll redefine customer service, creating meaningful connections with each customer. Every interaction is an opportunity to introduce the latest technology, services and offers. While you drive to meet your daily and monthly sales goals, youll help our customers stay connected to what matters the most.


How youll make an impact:

In this multi-faceted role, youll be trained to address a broad range of customer service call types including, collections, retention, sales channel coordination, billing and adjustments and advanced technical support. Youll use creative problem-solving skills to address complex customer questions and concerns while navigating between multiple tools and systems to update customer accounts and maintain records. Your goal will be to provide effective and timely resolutions for customers and deliver personalized recommendations for our latest products and services. Your consultative approach will help you meet monthly goals and to ultimately deliver an outstanding customer experience.


What your day-to-day will look like:

Youll instill confidence and loyalty in the customers through thoughtful listening, utilizing your knowledge of AT&Ts products and services to effectively service and retain customers.
Youll be an expert at simplifying the explanation of customer bills, rate plans, and features of AT&Ts products and services.
Youll also engage Tier 3 support (network and IT), third party vendors and suppliers as needed to address issues, service faults and provide customer resolution.
With your key knowledge, youll handle wireless local number portability (WLNP), relocations, combined bill support, after hours inquiries and pre-paid service.
You'll use your problem-solving skills to troubleshoot and resolve various customer-impacting issues such as voice and data, that span multiple networks and elements. You'll need to keep up with changes to technology and applications, so you can provide the best resolution for the customer.
Get customers up and running with the latest products and services?such as air cards, USB devices, as well as AT&T-provided software & applications.
Additional responsibilities may include, outbound calls and customer call-backs, Tier 2 ticket support, escalation investigations, and email follow-up.
In this full-time Hybrid position (40 hours/week) youll be working in center 3-4 days weekly and remotely from home 1-2 days weekly. Youll work a set schedule including breaks, lunches and scheduled open time to ensure availability to answer the customers call and provide exceptional service.

What you can look forward to:

Paid training youll complete from in-center and home, and additional resources to support you.

Our Customer Service Representatives earn $784.50 Weekly + incentives. Not to mention all the other amazing rewards that working at AT&T offers. Individual starting salary within this range may depend on geography, experience, expertise, and education/training.

Joining our team comes with amazing perks and benefits:
Medical/Dental/Vision coverage
401(k) plan
Tuition reimbursement program
Paid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays)
Paid Parental Leave
Paid Caregiver Leave
Additional sick leave beyond what state and local law require may be available but is unprotected
Adoption Reimbursement
Disability Benefits (short term and long term)
Life and Accidental Death Insurance
Supplemental benefit programs: critical illness/accident hospital indemnity/group legal
Employee Assistance Programs (EAP)
Extensive employee wellness programs
Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T phone
What were looking for
Call center or customer service experience.
Flexibility to work any schedule during hours of operation is essential. Specific job assignments may require day, evening, weekend, or holiday hours. Occasional overtime may be required.
Advanced typing/keyboarding skills
Ability to adapt in a dynamic, fast-paced environment that caters to a variety of customer situations, including defusing difficult customer situations and the ability to maintain a professional demeanor in stressful situations.


WFH Requirements:

You will need verified internet service (secure, reliable, and dedicated high speed is required to support business needs) and an established dedicated work area (desk, chair, electrical outlet, direct LAN connection). AT&T will provide all of the equipment youll need to get started (keyboard, monitor, computer, mobile device, etc.)
Your workspace will need to be in alignment with WFH standards (e.g., technical, security, physical, noise levels, Clean Desk policy etc.) and you will participate in workspace audits (e.g., remote desktop observation, call and screen recordings, live webcam monitoring, pictures of workspace setup, video chats, etc.).
You will need to be available, accessible, and accountable to work during established work schedules and shifts, follow technical support processes, comply with organizational security and compliance standards, trainings, performance management, recurring management routines, manual and automated remote monitoring policies, etc.

Career possibilities are limitless with AT&T. You will have the chance to round out your experience with training on the latest technology, devices and our entire lineup of products, services and promotions. If youre ready to take the lead as the voice of AT&T, wed love to hear from you Watch this video and apply today #virtualjob #virtualwork.
Your future is calling. Apply today

Weekly Hours:

40

Time Type:

Regular

Location:

Evansville, Indiana

It is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, AT&T will provide reasonable accommodations for qualified individuals with disabilities.