Technical Knowledge Manager

3 weeks ago


California, United States CareerBuilder Full time

Material Security is looking for a highly skilled, detail oriented, and experienced Technical Knowledge Manager to join our team. You will be a founding member of the Technical Writing team and play a pivotal role in maturing our product documentation and building this team and related processes. You will be able to create clear, concise, consistent and user-friendly multimedia documentation, explaining advanced concepts in a simple way. You will be able to work independently and cross-functionally with teams like EPD, QA, Customer Success, Support, and Revenue.
Responsibilities
As the founding member of this team, the Technical Knowledge Manager will define and deliver the foundational framework for our customer-facing technical documentation.

Deliver the first set of external documentation, including multimedia content, to our customers.

Build out tooling to support our internal and external documentation framework.

Define and deliver modern and scalable documentation organizational practices including frameworks, strategy and architectural design.

Partner closely with Customer Experience and Solutions Engineering teams to build out an internal technical knowledge base and related processes/framework.

Partner closely with Engineering, Product, and Design (EPD) to ensure documentation deliverables are delivered to CX teams efficiently and completely when EPD ships new features or updates.

Utilize a data-driven approach to prioritize content requests from internal stakeholders and customers.

Bring curiosity, positivity, flexibility and ownership to each day.

What We're Looking For
3+ years of experience in a technical writing or knowledge management role.

2+ years of experience building out internal and external documentation strategies, including frameworks and architectural design.

Experience with strategies that have a self-service or digital-led first lens is a plus.

Proven ability to leverage internal subject matter expertise to create complete and comprehensive customer-facing documentation.

Experience with documentation and internal knowledge base tooling.

Experience utilizing a data-driven approach to prioritizing deliverables.

Experience delivering written documentation and associated multimedia content (videos, gifs, audio, etc).

Excellent communication skills.

Strong organization, time and project management skills.

Experience in cybersecurity or identify management is a plus.

Experience with GitBook is a plus.

Material Security is a remote-first workplace with an office in San Francisco, California.
By clicking "Apply for this Job", you acknowledge that you have read the California Candidate Privacy Notice Regarding Use of Personal Information and hereby agree to its terms.
Compensation at Material Security is determined by a range of factors, including but not limited to the individuals particular combination of knowledge, skills, competencies, and experience. The projected compensation range for this position is $150,000 to $185,000. The projected salary range is just one component of Material Securitys total compensation package for employees.

#J-18808-Ljbffr



  • California, United States Material Security, Inc. Full time

    Material Security is looking for a highly skilled, detail oriented, and experienced Technical Knowledge Manager to join our team. You will be a founding member of the Technical Writing team and play a pivotal role in maturing our product documentation and building this team and related processes. You will be able to create clear, concise, consistent and...

  • Jr. Knowledge Manager

    3 weeks ago


    Lompoc, California, United States By Light Professional IT Services LLC Full time

    Overview: American Communications Solutions and By Light Professional IT Services, together as Full Spectrum Operations (FSO) are hiring dedicated and talented IT professionals under the Eastern Western Operational Communications Services (EWOCS) contract.  EWOCS provides reliable high-quality communications and innovative IT solutions for the Guardians,...


  • California, United States Breamware Full time

    Technical Project Manager – Riverside, California – Hybrid Responsibilities: Lead requirement gathering sessions for implementation of all business areas in the enterpriseManage business relationship associated to present and past projects taken up Follow a reasonably accepted communication plan for each project including communication with the...


  • California, United States Megagon Labs Full time

    Megagon Labs is an innovation hub within the Recruit Group, conducting top-notch research and building technologies in Mountain View and Tokyo. We are making impacts through the Recruit Group’s worldwide services and products by collaborating with its subsidiaries such as Indeed and Glassdoor. Our mission is to empower people with better information to...


  • Sunnyvale, California, United States Chemix, Inc. Full time

    Chemix is seeking a highly skilled and dynamic Technical Marketing Manager to join our growing team. The ideal candidate will possess a unique blend of technical expertise in battery cell & pack design and their use in EVs, along with a strong business acumen to effectively engage customers and drive business growth. This individual will play a critical role...


  • Glendale, California, United States PayEngine Full time

    If you thrive in a high-energy environment and have extensive technical expertise, PayEngine, a rapidly growing payments platform company, wants you to join our team as a Technical Project Manager. This role offers the perfect opportunity for you to showcase your exceptional project management and coordination skills. In this position at PayEngine, you will...


  • San Jose, California, United States Anthro Full time

    About the Job  As a Technical Program Manager at Anthro Energy, you will play a pivotal role in ensuring internal and external development programs progress toward timely success. You will be responsible for crafting detailed project timelines, identifying program risks/opportunities, and delivering communication of program updates across multiple...


  • Mountain View, California, United States Atlassian Full time

    Overview: As part of the Atlassian Corporate Engineering (ACE) team at Atlassian, your role will unlock the potential of every team within the company. The ACE team delivers advanced technology and solutions that empower Atlassian teams to excel in their respective missions: Develop data-driven features using AI/ML and other new technologies. Build GTM...


  • San Francisco, California, United States CNCF Full time

    Job Description Job Role And Responsibilities  The Senior Program Manager, Developer Programs works jointly with the CTO, Sr. Director of Developer Experience, and VP of Strategic Programs to drive critical and complex projects by providing technical leadership, resource management, community / partner engagement, and enabling cross-organizational change....


  • California, United States JCW Group Full time

    JCW has partnered with a leading Data Analytics company to add a skilled Technical Developer Advocate to their team. You will be responsible for championing the organization's data analytics products and technologies within the developer community. This role requires a strong technical background in computer science, excellent communication skills, and a...

  • Technical Architect

    3 weeks ago


    California, United States DAX Software Solutions Inc Full time

    Design, develop, and implement Microsoft Dynamics AX and Enterprise Resource Planning (ERP) software for the company’s clients. Design ERP solutions that meet the requirements-based findings during analysis and plan the software development process with Lead Solutions Architects and Financial Consultants. Enhance IT solutions by converting project...


  • California, United States Zscaler Full time

    Job Description: We are looking for a Senior Product Manager with SD-WAN expertise to join our Zscaler product team and have a direct impact on building the product from ground up. In this role, you will own one or more product areas and lead the design of solutions on Zero Trust Branch Connectivity for Zscaler Internet Access and Private Access. You must...


  • Rancho Cucamonga, California, United States Inland Empire Health Plan Full time

    Overview: What you can expect!    Find joy in serving others with IEHP! We welcome you to join us in “healing and inspiring the human spirit” and to pivot from a “job” opportunity to an authentic experience!   The IT Technical Program Manager III serves as the facilitator of the IT Project Management group (IPM). The IT Technical Program...


  • Milpitas, California, United States Western Digital Full time

    Job Description ESSENTIAL DUTIES AND RESPONSIBILITIES: As the Director of Technical Product Management at Western Digital, you will be responsible for developing and driving our product strategy and product management for datacenter SSD.    You will compliment your creativity through deep interaction with engineering, customers, customer support and...


  • Rancho Cucamonga, California, United States Inland Empire Health Plan Full time

    Overview: What you can expect!    Find joy in serving others with IEHP! We welcome you to join us in “healing and inspiring the human spirit” and to pivot from a “job” opportunity to an authentic experience!   The IT Technical Program Manager III serves as the facilitator of the IT Project Management group (IPM). The IT Technical Program...


  • El Segundo, California, United States Pacific Aviation Full time

    Company Overview Our Pacific Aviation family creates an environment where together, we can all succeed. Pacific Aviation provides airport passenger-handling services to the world’s finest airlines in a dozen airports across the country. Position Objectives As the Manager of Technical Training and Quality, you will ensure our new and current employees...

  • Technical Writer

    3 weeks ago


    Sunnyvale, California, United States Two95 International Inc. Full time

    Job Title: Technical Writer Location: Sunnyvale, CA Duration: 6 month Description: Required qualifications to be successful in this role: • Ability to effectively communicate both orally and in writing • Experience developing process flows, methods and procedures, functional requirement documentation. • Must be highly detail-oriented...

  • Technical Manager

    3 weeks ago


    San Jose, California, United States Anthro Full time

    About the Job This management position will own the continued development and scale-up of Anthro's innovative polymer electrolyte technology. You will lead a small-but-mighty team to push the limits of battery performance by developing novel polymer and liquid electrolytes. You will be be a key decision maker for setting Anthro's technical strategy and an...

  • Technical Writer

    3 weeks ago


    Roseville, California, United States Two95 International Inc. Full time

    Title: Technical Writer Location: Roseville, CA Duration : 6+Months contract Rate : $OpenRequirements Essential Job Functions: • IT background required to create, compile, and deliver more complex system/software developmental documentation packages including, but not limited to narratives, logic diagrams, input and output samples, input...


  • Pleasanton, California, United States XperiencOps Inc Full time

    XperiencOps Inc. is seeking a Technical Support Engineer to join our dedicated technical customer support team. This 100% onsite position, based in the East Bay, CA, is tailored for an individual who boasts not only a robust technical proficiency but also excels in customer communications. The right candidate will possess extensive experience with Jira...