Customer Service Specialist

2 months ago

Newton, United States AdaptHealth LLC Full time

AdaptHealth Opportunity - Apply TodayAt AdaptHealth we offer full-service home medical equipment products and services to empower patients to live their best lives - out of the hospital and in their homes. We are actively recruiting in your area. If you are passionate about making a profound impact on the quality of patients' lives, please click to apply, we would love to hear from you.Customer Service SpecialistCustomer Service Specialists are responsible for learning and understanding the entire front-end process to ensure successful service for our patients. The Customer Service Specialists works in a fast-paced environment answering inbound calls and making outbound calls. Maybe responsible for obtaining, analyze, and verify the accuracy of information received from referrals, create orders, and or schedule the patient to receive equipment as ordered by their doctor. Customer Service Specialists should educate Patients of their financial responsibility when applicable.Job Duties:Develop and maintain working knowledge of current products and services offered by the companyAnswer all calls and emails in a timely manner, in adherence to their goalsDocument all call information according to standard operating proceduresAnswer questions about products and services, retail stores, general service line information and other information as necessary based on customer call needsProcess orders, route calls to appropriate resource, and follow up on customer calls where necessaryReview all required documentation to ensure accuracyAccurately process, verify, and/or submit documentation and ordersComplete insurance verification to determine patient's eligibility, coverage, co-insurances, and deductiblesObtain pre-authorization if required by an insurance carrier and process physician orders to insurance carriers for approval and authorization when requiredMust be able to navigate through multiple online EMR systems to obtain applicable documentationEnter and review all pertinent information in EMR system including authorizations and expiration datesCommunicate with Customer Service and Management on an on-going basis regarding any noticed trends with insurance companiesVerify insurance carriers are listed in the company's database system, if not request the new carrier is enteredResponsible for contacting patient when documentation received does not meet payer guidelines to provide updates and offer additional options to facilitate the referral process.Meet quality assurance requirements and other key performance metricsFacilitate resolution on customer complaints and problem solvingPays attention to detail and has great organizational skillsActively listens to patients and handle stressful situations with compassion and empathyFlexible with the actual work and the hours of operationUtilize company provided tools to maintain quality. Some tools may include but are not limited to Authorization Guidelines, Insurance Guidelines, Fee Schedules, NPI (National Provider Identifier), PECOS (the Medicare Provider Enrollment, Chain, and Ownership System) and "How-To" documentsCompetency, Skills and Abilities:Excellent customer service skillsAnalytical and problem-solving skills with attention to detailDecision MakingExcellent ability to communicate both verbally and in writingAbility to prioritize and manage multiple tasksProficient computer skills and knowledge of Microsoft OfficeSolid ability to learn new technologies and possess the technical aptitude required to understand flow of data through systems as well as system interactionGeneral knowledge of Medicare, Medicaid, and Commercial health plan methodologies and documentation requirements preferred.Work well independently and as part of a groupAbility to adapt and be flexible in a rapidly changing environment, be patient, accountable, proactive, take initiative and work effectively on a team RequirementsMinimum Job Qualifications:High School Diploma or equivalentOne (1) year work related experience in health care administrative, financial, or insurance customer services, claims, billing, call center or management regardless of industry.Senior level requires two (2) years of work-related experience and one (1) year of exact job experience.Exact job experience is considered any of the above tasks in a Medicare certified.AdaptHealth is an equal opportunity employer and does not unlawfully discriminate against employees or applicants for employment on the basis of an individual's race, color, religion, creed, sex, national origin, age, disability, marital status, veteran status, sexual orientation, gender identity, genetic information, or any other status protected by applicable law. This policy applies to all terms, conditions, and privileges of employment, including recruitment, hiring, placement, compensation, promotion, discipline, and termination.

  • Customer Service Specialist

    4 weeks ago

    Newton, Iowa, United States TEKsystems Full time

    Job Summary:We are seeking a skilled Customer Service Specialist to join our team at TEKsystems. As a Customer Service Specialist, you will be responsible for providing exceptional service to our patients, answering inbound calls, and making outbound calls to ensure successful service delivery.Key Responsibilities:Learn and understand the entire front-end...

  • Customer Service Specialist

    2 months ago

    Newton, United States AdaptHealth, LLC Full time

    Develop and maintain working knowledge of current products and services offered by the company. Answer all calls and emails in a timely manner, in adherence to their goals. Document all call information according to standard operating procedures. Ans Customer Service Specialist, Customer Service, Conversion, Specialist, Insurance, Healthcare, Retail, Skills

  • Customer Service Representative

    3 months ago

    Newton, United States TEKsystems Full time

    TEKsystems is hiring for 3 customer service representatives to join our team onsite in Newton, IA. Description: Customer Service Specialists are responsible for learning and understanding the entire front-end process to ensure successful service for our patients. The Customer Service Specialists works in a fast-paced environment answering inbound...

  • Customer Service Representative

    5 days ago

    Newton, United States TEKsystems Full time

    Job DescriptionJob DescriptionDescription:Customer Service Specialists are responsible for learning and understanding the entire front-end process to ensure successful service for our patients. The Customer Service Specialists works in a fast-paced environment answering inbound calls and making outbound calls. Maybe responsible for obtaining, analyze, and...

  • Customer Service Specialist for Dynamic Call Center Environment

    2 weeks ago

    Newton, United States Job Hopper Full time

    Customer Service Specialist for Dynamic Call Center Environment Starting Pay: $18/hr Join our team as a Call Center Representative and become an integral part of a lively and supportive environment. Benefit from comprehensive on-the-job training while providing exceptional customer service. Enjoy a starting pay of $18 per hour, with opportunities for salary...

  • Entry Customer Service Representative

    4 days ago

    Newton, United States TEKsystems Full time

    Description: Customer Service Specialists are responsible for learning and understanding the entire front-end process to ensure successful service for our patients. The Customer Service Specialists works in a fast-paced environment answering inbound calls and making outbound calls. Maybe responsible for obtaining, analyze, and verify the accuracy of...

  • Entry Customer Service Representative

    5 days ago

    Newton, United States TEKsystems Full time

    Job DescriptionJob DescriptionDescription:Customer Service Specialists are responsible for learning and understanding the entire front-end process to ensure successful service for our patients. The Customer Service Specialists works in a fast-paced environment answering inbound calls and making outbound calls. Maybe responsible for obtaining, analyze, and...

  • Customer Service

    1 month ago

    Newton, United States Open Road Auto Group Full time

    Full TimeWalk Ins Welcomed:BMW of NewtonCustomer Service / Receptionist / Cashier The GRS supports the all departments by providing excellent customer relations support, promptly handling calls, assist with basic questions, and providing an awesome customer experience. What You Do Maintain confidentiality of company and customer information at all times...

  • Customer Service Representative

    4 weeks ago

    Newton, Massachusetts, United States Walgreens Full time

    Customer Service Role at WalgreensAs a Customer Service Associate at Walgreens, you will be responsible for delivering a distinctive and delightful customer experience. This includes registering sales on assigned cash registers, providing customers with courteous, fair, friendly, and efficient checkout service, and recommending items for sale to...

  • Customer Service Liaison

    3 weeks ago

    Newton, Iowa, United States State Farm Insurance Full time

    Customer Service Representative RoleAt State Farm Insurance, we're seeking a skilled Customer Service Representative to join our team. As a key member of our customer service team, you'll be responsible for:Providing exceptional customer service by responding to inquiries, resolving issues, and addressing customer concerns in a professional and efficient...

  • Customer Service Representative

    4 weeks ago

    Newton, Massachusetts, United States Walgreens Full time

    Job Summary:As a Customer Service Associate at Walgreens, you will be responsible for delivering a distinctive and delightful customer experience. Your key responsibilities will include registering sales on assigned cash registers, providing customers with courteous, fair, friendly, and efficient checkout service, and recommending items for sale to...

  • Customer Service Representative

    4 weeks ago

    Newton, New Jersey, United States Thorlabs Full time

    Customer Service Representative Job DescriptionAt Thorlabs, we're committed to advancing science and innovation through our components, instruments, and systems. As a Customer Service Representative, you'll play a vital role in establishing and maintaining profitable professional relationships with our customers.Key Responsibilities:Customer Service: Ensure...

  • Customer Service Representative

    1 month ago

    Newton, New Jersey, United States OPEN ROAD AUTO GROUP Full time

    Job SummaryWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. In this role, you will be responsible for providing exceptional customer service, handling customer inquiries, and maintaining a positive and professional demeanor at all times.Key Responsibilities:Provide excellent customer...

  • Customer Service Representative

    4 weeks ago

    Newton, Massachusetts, United States Open Road Auto Group Full time

    Job SummaryWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our front desk team, you will be responsible for providing exceptional customer service, handling customer inquiries, and maintaining a positive and professional atmosphere in our dealership.Key...

  • Customer Service Representative

    4 weeks ago

    Newton, Kansas, United States Domino's Pizza LLC Full time

    Customer Service RepresentativeAt Domino's Pizza LLC, we're looking for a skilled Customer Service Representative to join our team. As a key member of our front-of-house staff, you'll be responsible for:Greeting CustomersProviding a Positive ExperienceManaging OrdersMaintaining a Clean Store EnvironmentAs a Customer Service Representative, you'll have the...

  • Customer Service Representative

    5 days ago

    Newton, United States Express Employment Full time

    Job DescriptionJob DescriptionTop JobLocated in Newton, MASalary: $20.00/hourOur client, a high-end distributor of kitchen and bath products, is looking for a Customer Service Representative to join their close-knit team in Newton!Schedule: Monday-Thursday 8:30AM-5:00PM - Friday 8:00 AM - 4:30 PMPay: $20.00/hourResponsibilities of the Customer Service...

  • Customer Service Representative

    1 month ago

    Newton, Massachusetts, United States Domino's Franchise Full time

    Job DescriptionWe are seeking a motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our team, you will be responsible for providing exceptional customer service, making pizzas, and ensuring the smooth operation of our store.Key Responsibilities:Provide excellent customer service to our...

  • Customer Service Representative

    4 weeks ago

    Newton, Iowa, United States Mediacom Communications Full time

    Position Overview: As a Customer Service Representative at Mediacom Communications, you will be responsible for providing a positive customer experience in a prompt and professional manner. Your primary focus will be on selling Mediacom products and services, resolving billing concerns, troubleshooting service issues, processing payments, and managing...

  • Customer Service Representative

    1 month ago

    Newton, Iowa, United States Domino's Pizza LLC Full time

    Domino's Pizza LLC: A Customer-Centric RoleAs a Customer Service Representative at Domino's Pizza LLC, you will be responsible for providing exceptional customer experiences. Your key responsibilities will include:Key Responsibilities:Greet customers and provide a positive, engaging experience.Take customer orders using our technology and Point of Sale...

  • Customer Service Representative

    3 weeks ago

    Newton, United States Circle K Full time

    Circle K - 521 Southwest Blvd [Retail Associate / Team Member] As a Customer Service Representative at Circle K, you'll: Provide prompt, courteous customer service and resolve customer issues on shift; Ring up all sales on cash register properly; Perform multi-function operation of fuel console, lottery machine, etc.; Inspect store facilities and equipment...