Transportation Specialist

1 week ago

New York, United States Party City Full time

Location:

Transportation Specialist - SM in Elmsford, NY at Party City **Experience:**

Not Specified **Job Description**

**Company Overview:**

Party City Holdco Inc. (PCHI) is a global leader in the celebrations industry. A vertically integrated designer, manufacturer, distributor, and retailer, PCHI offers consumer party goods in more than 100 countries around the world.

PCHI team members demonstrate a daily commitment to the company's Brand Purpose: to inspire joy by making it easy for customers to create unforgettable memories by connecting them to everything they need for life's many celebrations.

PCHI operates multiple business divisions, including the Retail Division and the Consumer Products Division. On the retail side, Party City (partycity.com) is a leading omnichannel retailer in the celebrations category, operating more than 800 company-owned and franchise stores throughout North America. Additional Halloween City (halloweencity.com) pop-up storefronts are also located throughout North America seasonally. Comprising the Consumer Products Group are design and manufacturing entities Amscan, an industry leader across multiple celebrations goods and costumes, and Anagram, a dominant player in balloons.

Job Overview

The Transportation Specialist is responsible for supporting the Transportation Sr. Manager in managing end to end ecommerce delivery service that centers on customer experience through omni-channel via Last Mile for our Scheduled Delivery program as well as Marketplace partnerships. The Specialist is responsible for ensuring accurate invoicing, builds front line relationships with carriers, manages KPI performance. The Transportation Specialist is responsible for providing data to assist the annual budget creation, analyzing and providing feedback on performance of KPI targets, and identifying root cause of variances to KPIs. This role will work with key PCHI stakeholders to ensure timely flow and customer availability of merchandise, while balancing priorities of service and cost, and adhering to all regulatory and compliance guidelines. Must demonstrate high accountability for achieving financial and service metrics, and embrace and Customer First, People Matter, It Can be Done and Willingness to Celebrate focus at all times.

Core Accountabilities

- Review reports, analyze vendor and financial performance, and provider volumes for visibility against performance and KPIs.

- Lead weekly external stakeholder calls to ensure high performance against KPI standards.

- Collaborate with internal stakeholders and vendors to ensure delivery plans are established and met for peak weeks, Holiday weeks and special events.

- Provide reporting on tracking and visibility of shipments, provide daily reports on seasonal programs, and conduct daily processing of invoice data.

- Review and analyze existing business practices, procedure and processes, with goal of establishing benchmarks and standard; identify improvements to efficiencies, existing business processes and service levels.

- Collaborate with internal stakeholders such as Finance, Merchandising and Distribution Operation to process any outstanding invoices, and review carrier A/R to ensure timely payments.

- Create an unparalleled customer experience with a high customer satisfaction rating.

**Job Requirements**

Skills & Competencies Required:

Business Acumen:

- Meet performance, delivery, and operational efficiency goals for final mile delivery to customers via our Scheduled Delivery program and Marketplace partnerships. Ability to present quantitative data in a clear and concise manner.

- Ability to analyze data to identify trends and root cause of variances to KPIs

- Experience working with company ERP/WMS systems and processes

- Ability to handle multiple issues simultaneously, with strong organizational and prioritization skills

- Operate in a continuous improvement mode, with focus on quality, cost and delivery Scope:

- Responsible for supporting, resolving or escalating daily issues to support the business

- Daily responsibility for operational decision making to support flow to Stores and Direct to Customer FLSA Working conditions:

- Some travel may be required for contract negotiations and origin direct to store programs Qualifications

- Bachelors' degree or equivalent in related fields

- 3-5 + years' experience in supply chain/logistics/transportation

- Strong analytical and presentation skills, including skills in Excel and PowerPoint

- Demonstrated excellent interpersonal skills and organizational habits

- Proven ability to interact effectively at all levels of an organization

- Proven analytic and problem-solving skills

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