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Dispute Resolution Analyst

4 months ago

Palm Beach Gardens, United States TBC Full time

Company Overview

With $5 billion in revenue and 3,800+ employees in the U.S., Mexico and Canada, TBC Corporation is a leader in the mobility industry and one of North America’s largest marketers of automotive replacement tires through wholesale and franchise operations. TBC serves wholesale customers in the United States, Canada and Mexico through TBC Brands, NTW, TBC International, and TBC de Mexico. Additionally, TBC responds to the needs of consumers in search of total car care at more than 2,000 franchised tire and automotive service centers under the Big O Tires® and Midas®. TBC is headquartered in Palm Beach Gardens, Florida.

TBC markets on a wholesale basis to regional tire chains and distributors serving independent tire dealers throughout the US, Canada, and Mexico. TBC has 20 proprietary brands of tires specializing in passenger, commercial, farm and specialty tires. In 2005, TBC Corp. was purchased by Sumitomo Corporation of America (SCOA). SCOA is the largest subsidiary of Sumitomo Corporation, one of Japan’s major integrated trading and investment business enterprises. In 2018 Michelin, the largest tire manufacturer in Europe, invested in the company which is now a 50:50, privately held joint venture between Sumitomo and Michelin.

Description

The Dispute Resolution Analyst for TBC Corporate Services will be responsible for actively working and resolving customer-initiated invoice disputes with a variety a reasons; including: freight, pricing, product return, warranty repair, tax and unearned discounts.

This role will be a Hybrid work environment.

Job Responsibilities

  • Assist in developing and standardizing written policy as well as electronic reporting as it pertains to customer-initiated invoice disputes
  • Coordinate resolution with external customer(s) and various internal department to the like of Credit, Sales, Customer Service, and Transportation
  • Research and resolve customer disputes to facilitate payment or issuance of credit to customer invoice
  • Perform research in SAP to identify issues with customer billings by creating queries to obtain detailed information for solving the discrepancies
  • Initiate process improvement and quality reviews to simplify and improve productivity
  • Negotiate proper documentation in an effort to facilitate timely payments
  • Resolve collection issues with customers with difficult or highly sensitive problems by reconciling their AR account
  • Assist in the review/release of credit holds when necessary
  • Support TBC Code of Business Conduct
  • Other duties as assigned

Qualifications

  • High school diploma or equivalent, college degree or some college preferred
  • A minimum 5 years’ experience in Credit and Collections (B2B)
  • A minimum of 3 to 5 years of SAP experience is required
  • Intermediate to Advanced Proficiency in MS Excel is required
  • Proficient in the reconciliation of Accounts Receivable accounts
  • Excellent written and verbal communication skills
  • Ability to manage relationships both internally and externally
  • Strong problem solving and customer service skills
  • Able to work in a fast-paced environment
  • Bilingual language skills in Spanish/English are a plus

Benefits

  • Competitive compensation and bonus
  • Tuition reimbursement
  • 401k plan with a company match. Immediate 100% vesting
  • Comprehensive benefits including medical, dental and vision
  • Company paid short term disability and employer subsidized long term disability
  • Company paid life insurance
  • Discounted tire services

TBC Corporation is an Equal Opportunity Employer and maintains a Drug-Free Work Environment.