Customer Service Representative

2 months ago

Minneapolis, United States BBA Aviation Plc. Full time
JOB DESCRIPTION

Signature's Customer Service Representatives (CSR) are responsible for a variety of duties that contribute towards the overall success of the fixed base operation (FBO) and focus on consistently providing excellent customer service. A CSR often serves as the face of Signature while interacting with visitors and coworkers in a professional, friendly and courteous manner. CSRs ensure concierge and other services are promptly and correctly handled, provided and billed in accordance with Signature's procedures. Although customer service is a top priority, a large number of the CSR's daily tasks involve using a computer and require a high level of concentration to ensure accuracy in busy settings.

A CSR is expected to:

  • Work as part of a team to provide everyone with a friendly welcome to Signature.

    Collaborate, cooperate and work closely with all coworkers, customers and other visitors to ensure customer service needs are met. This includes ensuring an efficient and accurate transfer of information through various methods between and among customers, the FBO, other company departments and external parties.
  • Increase customer satisfaction by understanding and promptly addressing customers' needs, which may include identifying and offering additional Signature services.
  • Respond to vendor, customer, and team member questions/concerns in an efficient and effective manner.
  • Accurately receive, dispatch and completely process customer purchases and fuel transactions in accordance with company procedures
  • Maintain a working knowledge of Signature's facilities, services, website, surrounding areas, and other information commonly asked about by Signature's customers and other visitors.
  • Replenish complementary beverages/supplies, as outlined in the facility appearance standard.
  • Enforce good cleanliness practices through daily inspections in assigned areas for good hygiene, neatness, and compliance with regulations and policies, and take corrective actions as needed.

    Provide visitors with a wide array of concierge services including arranging reservations for hotel stays, ground transportation, catering and customs appointments as requested.
  • Assist pilots with access to airport and weather information, portals and computers.
  • Assist visitors with their luggage in the FBO and outside to/from aircraft Marshall aircraft, wing walking, placing chocks and cones, and assist line service personnel as needed.
  • Abide by emergency response procedures when/if critical events occur.
  • Recommend improvements to Signature's standards, administrative procedures, facilities, methods, and practices to the appropriate Signature management personnel.
  • Exhibit a positive attitude, consideration and courtesy to everyone at all times.
  • Understand, comply with and enforce all security (physical, cyber and data) protocols as dictated by Signature and the airport.
  • Create accurate records pertaining to time worked and activities and services performed.
RESPONSIBILITIES

The following are essential to the job, in addition to those listed above and on the chart in this description. Certain functions may be performed in varying weather and environmental conditions such as precipitation, extreme temperatures, jet engine fumes, dust, and noise. The tasks are performed inside and outside near stationary and moving aircraft (including spinning propellers and engines).
  • Regular and reliable in-person and timely attendance for shifts which may include nights, weekends and/or holidays as scheduled.
  • Ability to read, understand and comply with all company policies, safety and ethical procedures, and relevant laws, regulations, orders and the like.
  • Clearly communicate in English with others in person, via telephone, radio communicators, and in writing for purposes of performing certain job duties and safety.
  • Operate a multi-line telephone and use the company-approved greeting.
  • Drive cars, vans or other shuttles in some locations, where applicable.
  • Ability to detect phishing attempts and avoid attempts by others to infiltrate the Company computer network through practicing safe computer use and complying with company IT policies.
  • Independently and proactively (i) anticipate customer needs/requests, (ii) perform open job tasks, and (iii) immediately speak up and/or point out observed safety concerns to all stakeholders.
  • Proficiency in computer operations (internet, email, Word) and typing, with an ability to learn new software.
  • Work well as part of a team, get along with others, understand and follow lawful directions and instructions the first time, follow all company policies and procedures, and ask questions to clarify instructions.
  • Ability to handle stressful situations and high-profile clientele with poise, effectiveness, confidentiality and professionalism and always with a sense of cultural awareness and sensitivity.
  • Ability to prioritize and perform multiple tasks simultaneously.
  • Ability to lift light to moderately heavy items from the floor and into an aircraft and vice versa.
  • Ability to read small print.
Unless the accommodation would impose an undue hardship on the operation of our business, we will endeavor to make a reasonable accommodation to the known limitations of the Team Member due to pregnancy, childbirth, and related medical conditions or of a qualified applicant with a disability. If reasonable accommodation is needed to perform essential job functions and/or to receive other benefits and privileges of employment.

QUALIFICATIONS

To qualify for this position, applicants and those in the role must have:
  • High School diploma or general education degree (GED)
  • Minimum of 18 years of age.
  • A valid state license is required where applicable (based on locations where driving is required).
  • A professional appearance
  • Ability to pass background checks (criminal and motor vehicle), drug tests, receive and maintain issuance of an airport security badge, and be insurable by the company's applicable insurance policies.
  • Must be legally authorized to work in the country of employment.
  • Ability to successfully and timely complete Signature's training programs
  • Ability to use a computer and email, including passing computer-based training modules.
  • Strong verbal and written English communication skills.
  • Ability to work flexible schedules and in various weather conditions.
  • Ability to perform simple arithmetic (addition, subtraction, multiplication, division, percentages, fractions, angles, degrees, time)
  • Preferred: Three (3) to six (6) months experience and/or training in aviation, FBO, hospitality, customer service or another related field
  • Preferred: knowledge of radio procedures and protocols.
Qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, or other protected characteristics.

ABOUT US

Signature Aviation is the world's largest Fixed Base Operators (FBO) network, with over 200 locations and 5,000 employees globally. This worldwide FBO network is home to essential business and private aviation support services, including refueling, hangarage, maintenance, repair and overhaul, and other world-class amenities with exceptional customer service.We are renowned for delivering an exceptional guest experience and seek like-minded team members to ensure that every interaction reflects our commitment to excellence and hospitality.

From your health to your financial wellness, there are several benefits for you and your family when joining Signature Aviation.

Our Benefits:
  • Medical/prescription drug, dental, and vision Insurance
  • Health Savings Account
  • Flexible Spending Accounts
  • Life Insurance
  • Disability Insurance
  • 401(k)
  • Critical Illness, Hospital Indemnity and Accident Insurance
  • Identity Theft and Legal Services
  • Paid time off
  • Paid Maternity Leave
  • Tuition reimbursement
  • Training and Development
  • Employee Assistance Program (EAP) & Perks

  • Customer Service Representative

    3 weeks ago

    Minneapolis, United States Robert Half Full time

    Job DescriptionJob DescriptionWe are in need of a Release of Information Customer Service Representative. The Release of Information Customer Service Representative functions within the healthcare industry and involves a long-term contractual agreement. As the Release of Information Customer Service Representative, you will be required to provide excellent...

  • Customer Service Representative

    2 weeks ago

    Minneapolis, Minnesota, United States U-Haul Full time

    Customer Service Representative Job SummaryU-Haul is seeking a Customer Service Representative to join our team. As a Customer Service Representative, you will be the face of U-Haul, providing exceptional service to our customers and ensuring their needs are met.Key Responsibilities:Assist customers with U-Haul products and servicesUse U-Scan technology to...

  • Customer Service Representative

    2 months ago

    Minneapolis, United States Robert Half Full time

    Job DescriptionJob DescriptionRobert Half is seeking 25 patient-focused Customer Service Representatives to join one of our Fortune 50 healthcare client’s team! Our client is a leader in the healthcare industry, committed to providing cutting-edge solutions and world-class customer service. Are you a motivated, energetic individual with exceptional...

  • Customer Service Representative

    4 weeks ago

    Minneapolis, Minnesota, United States Ultimate Staffing Full time

    Customer Service RepresentativeJob Summary:We are seeking a skilled Customer Service Representative to join our team at Ultimate Staffing. As a key member of our customer-facing team, you will be responsible for providing exceptional service and support to our clients.Key Responsibilities:Collaborate with sales teams to meet customer expectations.Provide...

  • Customer Service Representative

    6 months ago

    Minneapolis, United States Classic Collision Inc Full time

    Customer Service Representative Classic Collision is now hiring a Customer Service Representative for our location. Classic Collision was established in 1983 in Atlanta, Georgia with one single goal: To offer quality service to its customers with integrity and honesty. Be a part of a rapidly growing company whose mission is to put safety, quality, integrity,...

  • Customer Service Representative

    2 weeks ago

    Minneapolis, United States Circle K Full time

    Circle K - 2725 Campus Drive [Retail Associate / Team Member] As a Customer Service Representative at Circle K, you'll: Provide prompt, courteous customer service and resolve customer issues on shift; Ring up all sales on cash register properly; Perform multi-function operation of fuel console, lottery machine, etc.; Inspect store facilities and equipment...

  • Customer Service Representative

    4 weeks ago

    Minneapolis, United States Holiday Companies Full time

    Holiday Stationstores - 7700 34th Avenue S [Retail Associate / Team Member] As a Customer Service Representative at Holiday Stationstores, you'll: Provide prompt, courteous customer service; Ring up all sales on cash register properly and accurately, handling money, checks, and other types of payment received for products sold; Perform multi-function...

  • Customer Service Representative II

    2 months ago

    Minneapolis, United States League of Minnesota Cities Full time

    Under general supervision our Customer Service Representative at the City of Minneapolis is responsible for assisting in the resolution of the more complex problems associated with City billing, permits and/or business license processing, and perform Customer Service Representative, Customer Service, Representative, Retail

  • Customer Service Representative

    3 months ago

    Minneapolis, United States FastSigns Full time

    Benefits: 401(k) matching Bonus based on performance Opportunity for advancement Paid time off Training & development Fastsigns of Downtown Minneapolis is hiring for a Customer Service Representative to join our team! Benefits/Perks: Competitive Pay Paid Vacation and Holidays Performance Bonus Ongoing Training Opportunities A Successful FASTSIGNS Customer...

  • Customer Service Representative

    1 month ago

    Minneapolis, United States Robert Half Full time

    Job DescriptionJob DescriptionWe are on the lookout for a diligent Customer Service Representative to be part of our team situated in Minneapolis, Minnesota. This role offers a short-term contract employment opportunity to handle customer inquiries, process applications, and maintain customer records. As a Customer Service Representative, you will also be...

  • Customer Service Representative

    1 month ago

    Minneapolis, Minnesota, United States Bachman's Full time

    Order Center RepresentativePart Time Position - starting at $16.50/hrSunday-Saturday, hours vary between 8-5pmBachman's is committed to creating a caring environment while inspiring a passion for bringing beauty to life. Bachman's Order Center is seeking an experienced Customer Service Representative to join their team. The ideal candidate will possess...

  • Verizon Customer Service Representative

    6 months ago

    Minneapolis, United States Paradox Marketing Full time

    Paradox Marketing is a telecommunication-based consulting sales and marketing firm. We help our client's popular, household brands maximize their profitability and increase their overall brand exposure through innovative and creative revenue capabilities. We are looking for a self-starter entry-level Verizon Customer Service Representative to assist with our...

  • Customer Service Representative

    2 months ago

    Minneapolis, United States U-Haul Full time

    Location: 4215 Hiawatha Ave, Minneapolis, Minnesota 55406 United States of America Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's...

  • Customer Service Representative

    2 months ago

    Minneapolis, United States U-Haul Full time

    Location: 101 American Blvd W, Minneapolis, Minnesota 55420 United States of America Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul...

  • Customer Service Representative I

    1 month ago

    Minneapolis, United States City of Minneapolis Minnesota Full time

    This position will provide a variety of services to customers over the telephone, in-person and electronically answering questions, providing information, collecting fees and payments, etc. Work Location This position may be eligible for flexible wor Customer Service Representative, Customer Service, Representative, Property Tax, Payment, Research, Retail

  • Customer Service Representative II

    2 months ago

    Minneapolis, United States City of Minneapolis Minnesota Full time

    Under general supervision the position is responsible for assisting in the resolution of the more complex problems associated with City billing, permits and/or business license processing, and performing customer intake and triage, research, and proc Customer Service Representative, Customer Service, Representative, Retail, City

  • Customer Service Representative

    1 month ago

    Minneapolis, Minnesota, United States Hall Associates Full time

    Job DescriptionWe are seeking a skilled Customer Service Representative to join our team at Hall Associates. As a key member of our customer support team, you will play a vital role in delivering exceptional service to our clients.Key Responsibilities:Respond to inbound calls from members regarding their benefits and provide accurate information.Utilize your...

  • Customer Service Representative

    1 week ago

    Minneapolis, United States Vireo Health LLC Full time

    Who we are Here at Vireo Health, Inc. (Vireo) our mission is to bring the best of technology, science, and engineering to the cannabis industry. We are a physician-led, customer-focused team of more than 500 dedicated employees creating best-in-class cannabis products and customer experiences.Vireo is proud to have one of the most diverseworkforces in...

  • Customer Service Representative, Patient Financial Services

    3 months ago

    Minneapolis, United States HealthPartners Full time

    The customer service representative thoroughly researches and resolves concerns related to billing, insurance or the patients ability to pay. The customer service representative must ensure the patient concerns and issues are resolved in a timely an Customer Service Representative, Customer Service, Patient, Financial, Representative, Service, Retail,...

  • Customer Service Representative

    1 month ago

    Minneapolis, United States Robert Half Full time

    Job DescriptionJob DescriptionWe are in search of a Customer Service Representative to join our team. The position is within the customer service industry and requires the individual to interact directly with customers, providing support and resolving a wide variety of inquiries.Responsibilities:• Respond to customer inquiries and provide accurate...