Intake Specialist

Job Type Full-timeDescription Hi There, You found a gold star Company. Keeping with our gold star commitment, lets talk about the patients we serve. We have lots of data about how desperately our current and prospective patients want to experience more from life. So, before you keep reading, Are you experiencing MORE from life? If you are, we might be the place for you. Our Team is vibrant, motivated, educated and engaged. Not everyone will fit in here. Some people are looking for robot work, where they do not have to work with people. Working in mental health environment like this requires maximum customer service, experience, courage and a lifelong dedication to mental healthcare. Gold star customer service takes self-trust and commitment.Our facility is the only Orange County Community Mental Health Center licensed by the CA Dept of Public Health. To top, we also hold DSS and DHCS licenses to serve Residential Crisis Stabilization, Partial Hospitalization and Intensive Outpatient individuals and their families.In Texas, we hold Joint Commission accreditation and THHS Chemical Dependency license for detoxification and addiction treatment and we treat residential psychiatric needs.Our prospective patients and current patients are here to fight for changes in their life. Are you an advocate who is made to co-pilot that path with them? You don't cut corners, you manage your time productively and you bring heart with boundaries to work with you 4.5 to 5 days a week?Do you:Want to change the world?Are you a life long learner?Do you want to influence families in a REAL way? Do you understand insurance deductible, out of pocket maximum, coinsurance, etc?Do you have experience in hospital or facility admissions?If you answered yes to the above FIVE bold questions, keep reading and check out the Job Requirements.Requirements AGAIN. This is a customer service position. PAUSE. DO YOU LOVE PEOPLE AND DETAILS? The role entails empathetic listening, data entry, insurance research, intake, registration, phone calls, email and social media posting.Do you have:Knowledge of RTC, PHP, IOP and outpatient professional psychiatry?Experience in customer service?A history of being reliable?Ability to follow a system?Organization skills?Self-assuredness?An obligation to the sense of team?Creativity?Day to day of the role: -Inbound and Outbound calls-Care Coordination-Scheduling-Verification of benefits-CRM data entry-Schedule Encounters to ensure Motivational Interviewing to patient and their family before admission-Social Media Content 3x/week-Logistics communication-Documentation-Management of systems-Explaining insurance coverage-Gather information for the patient and family to make careful healthcare decisions-Scheduling-Rooming-Collection-Intake-Forms management-PlacementSalary Description $24-$32