ServiceNow Engineer
3 weeks ago
Job Summary / PurposeServiceNow developer is responsible for the ServiceNow platform of an organization, which supports IT service management to automate business processes. The role involves designing, configuring, developing, troubleshooting and implementing baseline and custom applications to enhance the platform. A ServiceNow developer must also manage the platform to ensure stability and implement architectural changes when necessary. The ServiceNow Engineer strives to improve the user experience by implementing and/or enhancing applications of high complexity/enterprise wide cross functional program or project. They perform application build and configuration management functions or work directly with ServiceNow Engineers by writing technical specification documents for development, perform testing, and/or perform configuration management for the implementation, enhance or upgrades solutions on remise or in a cloud hosted environment.
Essential Key Job Responsibilities
Designs, configures, tests, implements, and maintains solutions and may lead others on the team through the effort. Responsible for delivering project assignments of high complexity which includes application design, and configuration. Interacts with the customer user community in a courteous and professional manner to secure business requirements; perform technical requirements translation to meet business objectives. Participates or may lead the Product Release management functions which may include developing test plans, perform test plans, facilitating with end user for end user acceptance testing and may develop application validation scripts for ongoing operations team. May be responsible for taking on-call on a regular basis Interacts with business teams to develop application requirements and installation plans. Participates or May lead efforts to ensure application standards, policies, and procedures exist. Participates or May lead transition to operations functions to Technical Analysts resources for successful ongoing operational support. Participate or may lead in peer reviews of single facility or application focused configuration work to ensure it aligns to the business and technical requirements. Participates or may lead in application management activities for a single functional area to achieve project objectives. Participates or may lead in product lifecycle management, end user enhancement requests of high complexity, and technical aspects of the modules/applications that are assigned. Provides administrative, application configuration, performs unit and integration testing for highly complex projects) or functional areas of larger projects or programs. Researches and recommends appropriate application management best practices, and tools. Responds to end user problems and develops/maintains strong, positive working relationships with the end user community. Assists in documenting business and system processes and procedures through the use of industry standard process flow and flow charting techniques. Participates in developing training materials and training users on system functionality. Participates in Application feasibility and selection processes. Participates or may lead in designing system specifications, standards, and configuration. Documents and demonstrates solutions by developing documentation, flowcharts, layouts, diagrams, charts, solution configuration and design. Protects the organization by keeping information confidential and safe. May be pulled into highly complex high severity issue management in rare situations.
Required Minimum Knowledge, Skills, Abilities and Training
Excellent writing/documentation and communication skills Fast learner, quality consciousness and committed to providing exceptional customer service Knowledge of troubleshooting hardware and software Experience working with project life cycle or project management methodologies required. 6 or more years' experience application support, implementation or development experience with applications in a hospital or medical related industry is required. Expert level understanding and comfort leading business and technology partners through a structured deployment and/or implementation life cycle and support model. This includes technical requirement gather, specification development and creation of design and system test plans. Advanced understanding of technology projects and concepts as they relate to high level business objectives and ability to present those concepts to both IT And non-IT Audiences in concise and easily understandable manner is required. Advanced oral and written communication skills capable of communicating at executive levels within the organization is required. This includes the ability to present highly technical concepts, solutions, and issues in a manner business leaders can leverage to support their business vision. Exceptional presentation, technical writing and documentation skills are required. Capacity to leverage strong analytical and complex problem solving skills to recommend solutions. Proven abilities in problem management, process analysis and root cause analysis is required. Proven interpersonal and relationship building skills, with the ability to manage up, down and across levels of the organization is required. Ability to work independently and in a complex, matrixed and virtual team environment is required. Operational understanding and ability to work in a complex and matrix oriented team environment Ability to handle multiple moderate to complex projects, set priorities, schedule and meet deadlines is required. Strong command of key productivity applications: Google Workspace, Microsoft Visio, Operational knowledge of interfaces/EDI, APIs, and evolving technology is desired. Ability to lead discussions with application and project team(s) to define testing scenarios and scripts in alignment with customer and system requirements is a desired skill.
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