Current jobs related to Customer Service Representative - West Lafayette - MAXIMUS
-
Customer Service Representative
3 months ago
West Lafayette, United States U-Haul Full timeLocation: 1090 Sagamore Pkwy W, West Lafayette, Indiana 47906 United States of America Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's...
-
Bilingual Customer Service Representative
3 days ago
West Lafayette, Indiana, United States Industrial Federal Credit Union Full timeJob OverviewPosition: Bilingual Customer Service RepresentativeThis role is pivotal in delivering prompt, courteous, and precise assistance to members and prospective members in both English and Spanish via telephone. The representative will elucidate services, address inquiries, and channel calls to the suitable department.Key Responsibilities:Engages with...
-
Customer Service Representative
3 months ago
Lafayette, United States Nanshanusa Full time>> Customer Service Representative Customer Service Representative Summary Title:Customer Service RepresentativeID:2022-2Location:Lafayette, INDepartment:Customer Service Description **Overview** The Customer Service Representative is responsible for providing exceptional customer service to our OEM and distributor clients. Position also serves as a liaison...
-
Customer Service Representative
3 months ago
Lafayette, United States Applied Industrial Technologies Full timeCustomer service professionals - don't pass up this opportunity for a great opportunity with a global industrial distribution company that allows you to do far more than just taking orders and fielding complaints. In partnership with over 4,000 world Customer Service Representative, Customer Service, Representative, Mechanical, Industrial, Retail
-
Customer Service Representative
19 hours ago
Lafayette, United States Home Furniture and Bedding Full timeAre you looking for an exciting opportunity to join a dynamic team and have a direct impact on customer satisfaction? Look no further! Home Furniture is seeking a full-time Customer Service Representative to join our growing team at our office in Lafayette, LA. In this rep role, you will be providing exceptional service and resolving any inquiries or issues...
-
Customer Service Representative
4 days ago
Lafayette, United States Home Furniture Plus Bedding Full timeJob DescriptionJob DescriptionAre you looking for an exciting opportunity to join a dynamic team and have a direct impact on customer satisfaction? Look no further! Home Furniture is seeking a full-time Customer Service Representative to join our growing team at our office in Lafayette, LA. In this rep role, you will be providing exceptional service and...
-
Customer Service Representative
3 weeks ago
West Lafayette, United States Avature Full timeDescription & Requirements Maximus is seeking Customer Service Representative - Eligibility Specialists (ES) to join our team in Marion, IN. This role is responsible for receiving high volume, often back-to-back, inbound calls about Medicaid, Supplemental Nutrition Assistance Program (SNAP), Temporary Assistance for Needy Families (TANF) programs,...
-
Customer Service Representative
3 weeks ago
Lafayette, United States Advantage Resourcing Full timeAre you looking to be a part of something bigger where your success remains at the forefront? Join the growing team at Advantage Resourcing and our partner company as a Customer Service Representative in Lafayette, LA and become a part of a team that empowers businesses and individuals with competitive insurance. We work hard offering an array of coverages...
-
Customer Service Representative
3 weeks ago
Lafayette, United States Leauxcal Insurance Agency LLC Full timeDo you love interacting with others, making connections, and helping people? Then you’re an excellent fit for the customer service representative position at our company! You’ll be responsible for responding to customer inquiries, mitigating service problems, and providing an exemplary customer experience. If this posting sounds like a job you’ll love,...
-
Customer Service Representative
4 days ago
Lafayette, United States U-Haul Full timeLocation: 3861 South St, Lafayette, Indiana 47905 United States of America Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's exceptional...
-
Customer Service Representative
1 day ago
Lafayette, United States U-Haul Full timeLocation: 3700 Ambassador Caffery Pkwy, Lafayette, Louisiana 70503 United States of America Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul...
-
Customer Service Representative
4 months ago
Lafayette, United States Domino's Pizza LLC Full timeCompany Description We are C&W Pizza, LLC. We are locally owned and operated from Murfreesboro, TN! Our goal is to create a wonderful work environment and our passion is to serve our customers with the best of our ability! We are one big family and we would love for you to join the C&W family! Job Description Customer Service Representatives are responsible...
-
West Lafayette, United States MAXIMUS Full timeDescription & Requirements The Customer Service Representative - Eligibility Specialist (ES) is responsible for receiving high volume, often back-to-back, inbound calls about Medicaid, Supplemental Nutrition Assistance Program (SNAP) and Temporary Assistance for Needy Families (TANF) programs. CSRs will assist customers by answering queries, handling...
-
Customer Service Representative
1 month ago
Lafayette, United States Leauxcal Insurance Agency LLC Full timeDescription Do you love interacting with others, making connections, and helping people? Then you're an excellent fit for the customer service representative position at our company! You'll be responsible for responding to customer inquiries, mitigating service problems, and providing an exemplary customer experience. If this posting sounds like a job you'll...
-
Customer Service Representative
1 month ago
Lafayette, United States Advantage Resourcing Full timeAre you looking to be a part of something bigger where your success remains at the forefront? Join the growing team at Advantage Resourcing and our partner company as a Customer Service Representative in Lafayette, LA and become a part of a team that empowers businesses and individuals with competitive insurance. We work hard offering an array of coverages...
-
Customer Service Representative
1 month ago
Lafayette, United States Leauxcal Insurance Agency LLC Full timeJob DescriptionJob DescriptionDo you love interacting with others, making connections, and helping people? Then you’re an excellent fit for the customer service representative position at our company! You’ll be responsible for responding to customer inquiries, mitigating service problems, and providing an exemplary customer experience. If this posting...
-
Customer Service Rep
3 months ago
West Lafayette, United States Tri-County Home Pros Full timeReady to join a driven team that's all about turning houses into dream homes? Tri-County Home Pros, nestled in West Lafayette, IN, is on the hunt for a hardworking and self-motivated full-time Customer Service Rep - Sales Representative.The pay is base pay plus commission. Starting pay is a combination of a weekly salary plus commission on all sales. Our...
-
Customer Service Representative
3 days ago
West Lafayette, Indiana, United States Crew Carwash Full timeAbout Crew CarwashCrew Carwash is a leading provider of car wash services, committed to delivering exceptional customer experiences and fostering a positive work environment.Job SummaryWe are seeking a highly motivated and customer-focused Customer Service Team Member to join our team. As a Customer Service Team Member, you will be responsible for providing...
-
Customer Service Representative
4 days ago
West Lafayette, Indiana, United States Crew Carwash Full timeAbout Crew CarwashCrew Carwash is a leading provider of car wash services, committed to delivering exceptional customer experiences and fostering a positive work environment.Job SummaryWe are seeking a highly motivated and customer-focused Customer Service Team Member to join our team. As a Customer Service Team Member, you will be responsible for providing...
-
Customer Service Representative I
2 months ago
Lafayette, United States American Telephone and Telegraph Company Full timeEnhance Your Experience Get a newer, better browser (it's free!) Ready for an A different browser will keep you connected to the full website experience and protect you from security risks. Enhance Your Experience Get a newer, better browser (it's free!) Ready for an A different browser will keep you connected to the full website experience and protect you...
Customer Service Representative
2 months ago
General information
Job Posting Title
Customer Service Representative - West Lafayette, IN
Date
Wednesday, July 10, 2024
City
West Lafayette
State
IN
Country
United States
Working time
Full-time
Description & Requirements
The Customer Service Representative - Eligibility Specialist (ES) is responsible for receiving high volume, often back-to-back, inbound calls about Medicaid, Supplemental Nutrition Assistance Program (SNAP) and Temporary Assistance for Needy Families (TANF) programs. CSRs will assist customers by answer queries, handling complaints and troubleshooting problems in a professional manner ensuring effective resolution and customer satisfaction. During calls, a Customer Service Rep is expected to also process applications and complete case maintenance activities such as changes to cases in the State eligibility system. Additionally, an CSR should ensure all client service issues are resolved in a timely manner and in accordance with stated policies and procedures.
The Customer Service Representative is responsible for taking inbound calls from Medicaid, SNAP, and TANF applicants, recipients, and other members of the community.
Position Details & Benefits Package:
Class Start Date: August 29, 2024
Location: Onsite - West Lafayette, IN
Work Hours: 8:00 AM - 4:30 PM, Mon-Fri
Base rate $18.00/hr.
Quarterly Bonus opportunity
401K with company match
Paid time off and paid holidays
Medical, Dental and Vision benefits
Employee Assistance Program (EAP)
Employee Wellness and Discount Programs
Career development and promotional opportunities
Essential Duties and Responsibilities:
- Execute managed care enrollment tasks using the Welfare Management System (WMS).
- Review enrollment concerns through WMS, and other State Medicaid Data systems.
- Assess managed care issues within the State of Health framework and determine subsequent actions.
- Collaborate with local district, State Department Of Health and Enrollment Broker personnel to address managed care issues.
- Adhere to all standards specified for this role as outlined in the corresponding annual performance criteria and bonus template.
- Perform managed care enrollment activities on the Welfare Management System (WMS).
- Review enrollment issues using WMS, eMedNY and other State Medicaid Data systems.
- Evaluate State of Health managed care issues and make next step determinations.
- Interact with local district, SDOH, eMedNY and Enrollment Broker staff to resolve MC issues.
- Meets all standards established for this position as outlined in the corresponding annual performance criteria and bonus template for this position.
- Apply State and/or federal eligibility rules for applicant/recipient information assessment.
- Verifies applicant/recipient data through system interfaces.
- Facilitates the fulfillment of caller requests regarding eligibility information via a One Call Resolution approach while maintaining professionalism and empathy.
- Communicates with applicants/recipients while researching and updating cases and documenting calls simultaneously.
- Educates callers on program services and eligibility requirements while demonstrating excellent communication and customer service skills.
- Serve as a liaison with customers regularly to meet program goals and maintain program services and eligibility, fostering positive working relationships.
- Verifies and enters applicant/recipient data into the States eligibility system and prepares cases for disposition by State Eligibility Consultant.
- Processes cases and takes necessary action on missing information promptly.
- Meet Quality Assurance and performance metrics and stay updated on project and corporate policies.
- Identify and escalate risks to management.
- Attends all meetings and completes all trainings to stay informed on project/position updates.
- Fulfill all performance requirements associated with eligibility processes.
- Perform additional duties as assigned by management.
Minimum Requirements
- High school diploma or GED required and 0-2 years of relevant professional experience required, or equivalent combination of education and experience.
- Proven customer support or Client Service Representative experience strongly preferred.- Ability to handle complex service inquiries via telephone.
- Strong critical thinking and problem-solving skills.
- Moderate difficulty assignments requiring judgment and issue resolution.
- Understanding of work implications and ability to recommend solutions.
- Accurate data entry (40 keystrokes/minute), strong interpersonal skills.
- Positive relationship-building with customers and state eligibility consultants.
- Attention to detail; excellent organizational, verbal, and written communication skills.
- Comfortable in a fast-paced, deadline-oriented environment.
- Capable of executing many complex tasks simultaneously.
- Team player with the ability to work independently.
- Ability to remain stationary for an extended period.
Preferred Qualifications:
- Some college or a college degree.
- 2+ years of relevant professional experience.
#LI-Onsite #maxINElg4
EEO Statement
Active military service members, their spouses, and veteran candidates often embody the core competencies Maximus deems essential, and bring a resiliency and dependability that greatly enhances our workforce. We recognize your unique skills and experiences, and want to provide you with a career path that allows you to continue making a difference for our country. Were proud of our connections to organizations dedicated to serving veterans and their families. If you are transitioning from military to civilian life, have prior service, are a retired veteran or a member of the National Guard or Reserves, or a spouse of an active military service member, we have challenging and rewarding career opportunities available for you. A committed and diverse workforce is our most important resource. Maximus is an Affirmative Action/Equal Opportunity Employer. Maximus provides equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disabled status.
Pay Transparency
Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances.
Hourly Base Pay Minimum for this Position
$
18.00
Hourly Base Pay Maximum for this Position
$
18.00
