Membership Manager

2 weeks ago

New York, United States PAC NYC Full time
About Perelman Performing Arts Center (PAC NYC)

Following 9/11, the community and civic planning process that resulted in the World Trade Center master plan in 2003 envisioned a new performing arts center as one of the anchors of the site. The Perelman Performing Arts Center (PAC NYC) opened in the Fall of 2023 realizing that plan and becoming the new home for emergent and established artists in theater, dance, music, opera, and multi-disciplinary performance from New York and the world in downtown Manhattan.

Our mission

PAC NYC's mission is to create connections by cultivating bonds between extraordinary artists and communities, with exemplary performances in active dialogue across the arts, and in our flexible, intimate spaces, inviting conversation and new relationships. Our art and our audiences reflect the dynamic energy of all five boroughs of New York City. Our work asks all of us to consider and embrace the complexities of society. Together, we welcome the entire world.

PAC NYC seeks a dedicated and enthusiastic Membership Manager to join our Individual Giving team. Reporting to the Director of Individual Giving, the Membership Manager will play a pivotal role in cultivating and stewarding our membership program. This role is instrumental in ensuring our membership base's continued growth and engagement, which is a vital source of financial support and community engagement. Additionally, the Membership Manager will support events and help execute multifaceted direct mail, email, and social media fundraising campaigns.

Your key responsibilities
  • Develop and execute strategies to recruit, retain, and upgrade individual members, focusing on effective donor stewardship to build strong donor relationships.
  • Collaborate with the Director of Individual Giving to set membership goals, benchmarks, and strategies aligned with the organization's fundraising objectives.
  • Manage and oversee all aspects of the membership program, including acquisition, renewal, and recognition initiatives, including any donor recognition programs.
  • Work closely with the marketing and communications team to ensure consistent messaging and branding for membership materials, particularly in digital fundraising, including online giving platforms, crowdfunding, and social media campaigns.
  • Partner with the Development Operations Manager to help maintain accurate and up-to-date membership records in the organization's database for donor recognition and benefit fulfillment and utilize data analysis skills for tracking the effectiveness of individual giving campaigns.
  • Collaborate with the events team, marketing, and development team to ensure a coordinated approach to fundraising efforts.
  • Act as the initial point of contact via phone and email, providing exceptional customer service to donors by promptly addressing inquiries and handling ticket requests professionally and efficiently.
  • Identify and cultivate major gift prospects within the membership base.
  • Provide regular reports and analyses on membership performance to the Director of Individual Giving and other stakeholders.
  • Stay informed about industry best practices and trends in membership management.
What it takes to be successful in the role
  • Bachelor's degree in a related field preferred.
  • Proven experience in membership management, donor relations, or individual giving within the non-profit sector.
  • Strong interpersonal and relationship-building skills.
  • Excellent written and verbal communication skills.
  • Ability to work independently and as part of a team.
  • Proficiency in using donor databases and CRM software, such as Spektrix.
  • Detail-oriented with strong organizational skills.
  • Passion for the performing arts and a commitment to PAC NYC's mission.

PAC NYC currently operates on a hybrid model, which requires employees to be in the office 3 days / week, with the option to work remotely 2 days / week.

This position will remain open until a diverse and qualified pool of finalists has been identified.

Compensation and Benefits

Annual salary will range between $65,000 and $75,000 plus full benefits. Our benefits package includes health, dental, vision, life, accidental death and dismemberment and disability benefits, and self-insured dental, vision and health care and dependent day care flexible spending accounts. Full time employees are eligible for paid time off and 401K enrollment with employer match.

We encourage you to apply

At PAC NYC, we are committed to building a diverse and inclusive workplace. If you're excited by this role and the job description aligns with you and the work you are passionate about doing, please apply to the position. We encourage all applicants who are committed to contributing to an equitable and inclusive work environment to submit an application for a role with us without feeling like they need to meet every single qualification of the position, specifically people from traditionally excluded/marginalized groups. You might be the right candidate for this role, or for others that we're adding to our team.

Our commitment to creating a diverse and equitable workplace

Equal employment opportunity and a commitment to a diverse staff are fundamental principles at PAC NYC, where employment opportunities are based upon individual capabilities and qualifications without regard to race, color, religion, gender identity, sexual orientation, age, national origin, citizenship, disability, veteran status or any other protected characteristic as established under law.

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