Marine Engineer

3 weeks ago

Virginia Beach, United States Apex Systems Full time

Maritime Product-Repair Support Engineer

Apex Systems has an Immediate Need for a (Hybrid Remote) Maritime Product-Repair Support Engineer in the Virginia Beach / Hampton Roads, Virginia Area This will be a Short Term, Estimated "3 Month Contract" opportunity ending 7/31/2024; supporting one of our Largest Commercial / Maritime Clients across the Untied States. Please see below for Complete Details.

- Job Title:

Maritime Product-Repair Support Engineer - Location:

Hybrid Remote / Virginia Beach, VA - Contract Layout:

Est. "3 Month Contract" -

Contract Pay:

$45.00 / Hourly Rate

*** REQUIREMENTS *** 3 Years of Ship / Boat / Maritime Product Line Support Strong mechanical and/or technology aptitude Strong knowledge of key product support systems and CRM tools (SIS Web, TMI, HVC, EPSS, SIMSi) Strong written and oral skills Strong interpersonal skills with the ability to influence and motivate others Strong understanding of Dealer product support network Good understanding of applied failure analysis Ability to read and understand technical prints and engineering specifications

Responsibilities

•Job Description To serve as the first point of contact for dealer technical communicators requiring assistance with product problem health management •The DSE-2 provides the dealer with interim and permanent repair information to restore product functionality •The initial triage on product health events (includes the receiving and recording of Incident Records event information for future reference and for CPI data mining Investigates documented information Manages dealer inquiry to closure The DSE-2 is also has additional job responsibilities such as password support, mentoring of DSE-1s, and other DSN related job functions •The DSE-2 is expected to handle these additional responsibilities while maintaining a proficiency in handling Service Request •The DSE-2 receives SR from dealer inquires related to product health issues •They will manage the SR to resolution with the duties to include: •Ensuring that relevant details of the SR are documented, (i.e •S/N, dealer details, product problem description, escalation, resolution) Investigating SR and document into DSN system (i.e •CPI Event Logger, SISWeb, TMI, and Rastar) •Assigning priority to Service Request Escalating the inquiry when needed to subject matter experts Facilitates problem resolution between Dealer and internal personnel Reopening and/or reviewing issues with dealers as appropriate Adherence to DSN Best Practices (Guidelines) Basic

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