Network Operations Engineer
3 weeks ago
Monroe Consulting, a prominent executive recruitment company, is collaborating with a distinguished client in the telco industry to find a talented Network Operations Engineer to join their expanding team.
Job Responsibilities:- Provide Service Management to supervise the network system and continuously monitor alerts.
- Ensure the security of the company's network and assess the performance of the business network.
- Coordinate with third-party providers to secure network products and services.
- Handle tier 2 customer escalations and troubleshoot IP services and networks promptly to meet SLA requirements.
- Design and influence enhancements, modifications, and adjustments in the network's infrastructure.
- Manage the integration of new network technologies.
- Maintain necessary updates on VPN, WLAN, WAN, and LAN.
- Provide customer support via email, telephone, and face-to-face interactions, and communicate service schedules to network users.
- Document incident and problem resolutions.
- Diploma in Computer Science, Information Technology, Engineering, or related field.
- Minimum 2 years of experience in a related field preferred.
- Interest in Internet Technologies, routing, switching, and general network infrastructure.
- Willingness to work in shifts to support the network system on a 24/7 basis.
- Strong analytical and problem-solving skills.
- Previous ISP environment experience is advantageous.
- Professional certifications like CCNP will be a plus.
If you are interested, apply online with a detailed resume.
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