Front Desk Associate

1 month ago

Bloomington, United States The Bernstein Companies Full time

Located off I-69, we're within walking distance of Memorial Stadium at Indiana University Bloomington. Being so close, makes this property a IU fan favorite when in town to cheer on the Hoosiers.

Currently, the Hampton Inn Bloomington is looking for Front Desk Associates. They will play a crucial role in creating a positive and memorable experience for guests, contributing to the overall success of the hotel's operations and reputation. They are the first point of contact for guests, providing a welcoming and efficient experience throughout their stay. This role requires exceptional customer service skills, attention to detail, and the ability to handle various tasks simultaneously while maintaining a positive attitude.

Duties/Responsibilities:

  • Greet guests warmly and ensure a smooth check-in process.
  • Verify guest information and process reservations accurately.
  • Collect necessary payments and issue receipts during check-out.
  • Address guest inquiries and provide information about hotel amenities, policies, and local attractions.
  • Handle room reservations, modifications, and cancellations effectively.
  • Collaborate with housekeeping to manage room inventory and ensure timely availability.
  • Provide excellent customer service by promptly responding to guest inquiries, concerns, and requests.
  • Assist guests with luggage, transportation arrangements, and other needs.
  • Resolve guest complaints or issues professionally and promptly, ensuring guest satisfaction.
  • Communicate effectively with other hotel departments to ensure smooth operations.
  • Relay messages, package deliveries, and special requests to appropriate personnel.
  • Collaborate with colleagues to ensure a seamless guest experience.
  • Assist with preparing and distributing daily reports, including room occupancy and revenue summaries.
  • Handle cash, credit card transactions, and other forms of payment accurately.
  • Reconcile cash drawer at the beginning and end of each shift, following established procedures.
  • Follow security protocols to ensure the safety of guests and hotel property.
  • Monitor and control access to the hotel premises, adhering to security policies.
  • Promote hotel services, amenities, and special offers to guests.
  • Upsell room upgrades, dining options, and other hotel services to enhance the guest experience.
Requirements

Required Skills/Abilities:
  • Excellent communication and interpersonal skills.
  • Strong organizational and multitasking abilities.
  • Problem-solving skills and the ability to handle challenging situations with composure.
  • Customer-focused attitude and a commitment to providing exceptional service.
  • Physical presence and approachability are important for creating a welcoming atmosphere and providing personalized assistance to guests.
  • Effective verbal communication skills to interact with guests and team members professionally.
  • Adherence to the hotel's dress code and maintaining a neat and professional appearance at all times.
  • Reliable and punctual.
Education and Experience:
  • Experience in hospitality/hotel environment, a plus.
  • Previous experience in customer service or front desk operations is preferred.
  • High School graduate or G.E.D. equivalent required.
  • Read, write, and speak English fluently.
  • Flexibility to work shifts, including weekends and holidays, based on the hotel's operational needs.
  • The ability to multitask and manage time effectively is essential to handle various guest requests, administrative duties, and communication simultaneously.
  • Proficiency in using computer systems and software, including property management systems (PMS) and Microsoft Office Suite.

  • Front Desk Associate

    4 days ago

    Bloomington, MN, USA, United States Marriott International Inc Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Front Desk Associate to join our team at Marriott International Inc. As a Front Desk Associate, you will be the first point of contact for our guests and will be responsible for providing exceptional service and ensuring a smooth and enjoyable stay.Key ResponsibilitiesProcess all guest check-ins...

  • Front Desk Supervisor

    3 months ago

    Bloomington, United States Hyatt Place Bloomington, IN Full time

    Job DescriptionJob DescriptionBenefits:401(k)Dental insuranceEmployee discountsHealth insurancePaid time offVision insuranceFront Desk Supervisor Our Front Desk Supervisor oversees the department that ensures our guests receive a friendly and sincere welcome. The Front Desk Supervisor is the leader at the front desk and back office. They inspire their...

  • Front Desk Supervisor

    3 months ago

    Bloomington, United States ZMC Hotels Full time

    Benefits: 401(k) Dental insurance Employee discounts Health insurance Paid time off Vision insurance Front Desk Supervisor Our Front Desk Supervisor oversees the department that ensures our guests receive a friendly and sincere welcome. The Front Desk Supervisor is the leader at the front desk and back office. They inspire their employees. They engage with...

  • Front Desk Supervisor

    3 months ago

    Bloomington, United States CSM Corporation Full time

    ** Front Desk Supervisor** **Job Category****:** Front Office **Requisition Number****:** FRONT003849 Showing 1 location **Job Details** **Description** This position is responsible for the supervision of front desk operations; assisting guests upon check-in/out, processing reservations in a friendly, professional and timely manner, while following CSM high...

  • Front Desk Supervisor

    1 day ago

    Bloomington, Illinois, United States CSM Corporation Full time

    Job SummaryThe Front Desk Supervisor is a key member of the CSM Corporation team, responsible for ensuring exceptional guest experiences at our hotel. This role requires a high level of attention to detail, excellent communication skills, and the ability to work in a fast-paced environment.Key ResponsibilitiesSupervise front desk operations to ensure...

  • Front Desk Agent

    2 months ago

    Bloomington, United States Arbor Lodging Management Full time

    ** Front Desk Agent** **Job Category****:** Front Desk **Requisition Number****:** FRONT002003 Showing 1 location **Job Details** **Description** Arbor Lodging is a leading hotel investment and management company with a portfolio of hotels across the United States. We have been entrusted by numerous partners and are approved managers for Marriott, Hilton,...

  • Front Desk Agent

    1 month ago

    Bloomington, United States Candlewood Suites Full time

    The Candlewood Inn & Suites is seeking a full-time or part-time Front Desk Agent. Candidates must have excellent customer service skills and a drive to provide the best service possible. Duties and Responsibilities: Greet and tend to guests in a positive and friendly manner. Maintain a constant presence at the front desk. Process check-ins and check-outs....

  • Front Desk Associate

    1 month ago

    Bloomington, United States TBC Hotels Full time

    Job DescriptionJob DescriptionDescription:Located off I-69, we're within walking distance of Memorial Stadium at Indiana University Bloomington. Being so close, makes this property a IU fan favorite when in town to cheer on the Hoosiers. Currently, the Hampton Inn Bloomington is looking for Front Desk Associates. They will play a crucial role in creating...

  • Front Desk Agent- Full Time

    3 months ago

    Bloomington, United States Arbor Lodging Management Full time

    ** Front Desk Agent- Full Time** **Job Category****:** Front Desk **Requisition Number****:** FRONT001686 Showing 1 location **Job Details** **Description** Arbor Lodging is a leading hotel investment and management company with a portfolio of hotels across the United States. We have been entrusted by numerous partners and are approved managers for Marriott,...

  • Front Desk Agent

    1 month ago

    Bloomington, United States Spire Hospitality Full time

    The Marriott Renaissance Hotel is seeking a creative and skilled guest-focused front desk agent to join their team of fun-spirited team members Our newly renovated 250+ room hotel with nearly 5,000 square feet of meeting space, is conveniently located for both business and leisure travelers. Must work evenings & weekends. Our property is just a short drive...

  • Front Desk Agent

    1 month ago

    Bloomington, United States Spire Hospitality Full time

    Description The Marriott Renaissance Hotel is seeking a creative and skilled guest-focused front desk agent to join their team of fun-spirited team members! Our newly renovated 250+ room hotel with nearly 5,000 square feet of meeting space, is conveniently located for both business and leisure travelers. Must work evenings & weekends. Our property is just a...

  • Front Desk Agent | Residence Inn Bloomington

    4 weeks ago

    Bloomington, United States CSM Corporation Full time

    Anticipates and responds to guests in a friendly and positive manner - Responsible for providing the highest level of service - Process check-ins and check-outs, verify billing, create reservations, and process special requests - Assists guests by kn Front Desk, Agent, Property Management, Hotel

  • Front Desk Agent/ Night Auditor

    3 weeks ago

    Bloomington, United States Spire Hospitality Full time

    Description "> The Marriott Renaissance Hotel is seeking a creative and skilled guest-focused front desk agent/ Night Auditor to join their team of fun-spirited team members! Our newly renovated 250+ room hotel with nearly 5,000 square feet of meeting space, is conveniently located for both business and leisure travelers. Must work evenings & weekends. ...

  • Front Desk Agent/ Night Auditor

    3 weeks ago

    Bloomington, United States Spire Hospitality Full time

    Description The Marriott Renaissance Hotel is seeking a creative and skilled guest-focused front desk agent/ Night Auditor to join their team of fun-spirited team members! Our newly renovated 250+ room hotel with nearly 5,000 square feet of meeting space, is conveniently located for both business and leisure travelers. Must work evenings & weekends. Our...

  • Dental Front Desk Assistant

    2 months ago

    Bloomington, United States Affordable Dentures & Implants Full time

    Overview: Come join our team as a Dental Front Office Assistant! This position is more than just a job, it is an opportunity to do what YOU love and get paid to do it! You will enjoy a fulfilling career like no other and will play a vital role in changing the lives of our patients. Together with our experienced dentists and lab professionals, you can be...

  • Front Desk Agent

    3 months ago

    Bloomington, United States Remington Full time

    Job DescriptionWhat you will be doingGreet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel. Assist in pre-registration and blocking of reservations when necessary. Promptly, accurately and efficiently know how and where to post all charges. Have complete working knowledge of Front Office computer or...

  • Front Office Receptionist

    2 months ago

    Bloomington, United States Allied Universal Full time

    Allied Universal, North America's leading security and facility services company, provides rewarding careers that give you a sense of purpose. While working in a dynamic, diverse and inclusive workplace, you will be part of a team that fuels a culture that will reflect in our communities and customers we serve. We offer medical, dental and vision coverage,...

  • Front Office Representative

    3 months ago

    Bloomington, United States Radisson Hotel Group Full time

    Choice Hotels International, Inc (NYSE:CHH) is one of the largest lodging franchisors in the world. A challenger in the upscale segment and a leader in midscale and extended stay, Choicehas more than 7,400 hotels, representing over 625,000 rooms, in 45 countries and territories. A diverse portfolio of 22 brands that run the gamut from full-service upper...

  • Front Office Representative

    3 months ago

    Bloomington, United States Radisson Hotel Group Full time

    Choice Hotels International, Inc (NYSE:CHH) is one of the largest lodging franchisors in the world. A challenger in the upscale segment and a leader in midscale and extended stay, Choicehas more than 7,400 hotels, representing over 625,000 rooms, in 45 countries and territories. A diverse portfolio of 22 brands that run the gamut from full-service upper...

  • Guest Services Manager

    1 week ago

    Bloomington, Indiana, United States Hyatt Place Bloomington, IN Full time

    Guest Services ManagerAs the Guest Services Manager, you will lead the team responsible for ensuring that our visitors receive a warm and genuine welcome. This role is pivotal at the front desk and administrative areas, where you will motivate your team and engage with guests to create memorable experiences.Your primary responsibility will be to maintain an...