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Customer Care Technician
2 months ago
Customer Care Technician in Palm Beach Gardens at Lennar Homes
Experience:
2 years
Overview
Summary of Position Requirements
Responds to and handles customer care requests professionally and as quickly as possible. Responsible for evaluating requests, scheduling trades to complete work, issuing service requests and purchase orders, expedite repairs and ensure homeowner satisfaction.
#CB
Responsibilities
Primary Duties and Responsibilities
Manages completion of quality home repairs within standards set by company and industry specifications
Respond to homeowner service calls as assigned by the Customer Care Regional Call Center, Customer Care Coordinator and/or Customer Care Area Manager
Contact homeowner within 24 hours and inspect calls within 72 hours after receiving service request
Evaluates homeowner request to determine whether repair is warrantable or the responsibility of homeowner
Monitors business partners work for completion and satisfaction of repairs
Open and close Web Requests, Service Requests and Work orders, as needed
Completes minor home repairs; obtains customers approval/signature for completed service requests
Monitors status reports for accuracy
Expedites emergency repairs
Assists in maintaining community standards
Perform Demonstrations, Celebrations and 30 day post close homeowner walks
Participates in rotation of After Hour On Call
Qualifications
Education and Experience Requirements
Minimum High School or GED required
Minimum 2 years customer service experience required, preferably with a homebuilder
Must possess good organizational and time-management skills, communicate effectively, and understand technical aspects of residential construction
Able to analyze problems, determine solutions, and produce desired outcome
Intermediate to advanced PC skills (Microsoft Word and Excel)
Excellent verbal and written communication skills
Must possess professional attitude to represent company in a positive manner
Valid Drivers License and good driving record
Type
Regular Full-Time
Job Requirements
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