Quality Control, Training, and Field Manager

2 weeks ago

Houston, United States Molly Maid Full time

Would you like a new career where you get training and have an opportunity to advance? Do you want to stop working crazy hours and have some flexibility in your schedule? As a Field Manager/ Quality Control/ Trainer, you are a key team member in upholding our commitment to customer satisfaction and professionalism. With a career at Molly Maid, you will bring customers joy and relief, and reward yourself in the process.Ready to join a company and a team that will support you? Apply today - we're ready for youPrior customer service, training, cleaning experience or equivalent experience with the ability to learn quickly is a mustThis job is right for you if you are self-motivated, energetic, and enjoy helping people. You are driven to provide the highest level of customer service and satisfaction, and able to effectively manage a variety of situations on a day-to-day basis. We'll teach you everything you need to know about what makes Molly Maid unique including our proven cleaning process, highly trained programs, commercial grade equipment and supplies, and our unique culture. Once you've enjoyed training in the Molly Maid process, you'll provide support to the teams that will deliver exceptional service to customers.Full-time. No nights. No weekends. No holidays. Earn $500-$800.00 per week, paid weekly. If you delight customers using our proven processes and reach weekly and monthly targets, EARN EVEN MORE with our attractive incentivesWe provide:A stable and consistent work schedule Paid training on our proven system that WOWs customers. Come grow with usA fun culture where success is celebrated as a team.Access to ongoing training.And... a COMPANY CAR during work hours so you don't have to put miles on yours (gas and insurance included)If you like working with friends, working as a team, and growing in a career, APPLY NOW Benefits & PayThe pay range for this position is starting at $13 per hour and is dependent on your experience, mastery of our processes, and ability to retain and grow both customers and employees with your leadership. Earn paid time off after one year, up to 15 days per year.As a Field Manager/ Quality Control/ Trainer, you will be responsible for:•Grow and retain customers and employees - Follow our process and training while being "YOU" and you'll delight every customer and employee. Do this and we'll celebrate as a team and have fun in the process •Communicate with customers and employees in a friendly, positive, and professional manner - Our team members love our customers, and you will too. Show them you care about their home, and you'll win. As our brand ambassador in the field, you train cleaning staff on our processes and quality. •Perform quality checks - Coach our staff on quality feedback from customer communications and home visits. Celebrate their good work while connecting with them on how to improve and grow. Develop relationships to satisfy and retain customers. •Build our culture and team - Interview, hire, and train individuals that build our team's energy and culture. Embrace our culture of teamwork and let your positive attitude energize the team.•Kick off our day - Connect with the teams and set them up for a successful day. Manage and monitor teams' performance. •Jump in - Return customer calls, respond to customer complaints, and be ready to jump in where needed. Train and grow professionally as our business grows.This job will be a great fit for you if...•You feel energized talking with customers in their home and over the phone.•You enjoy improving professionally, learning about what makes Molly Maid unique, managing customer expectations and working with our team to deliver an experience for our customers that they will recommend to their friends and family.•You take pride in your attention to detail and a job well done.•You like knowing that there's a process for providing great training and follow thorough.•You want to learn new things and work in a variety of environments while getting to know our customers.•You enjoy leading and training a team. •You enjoy developing relationships and following through on exceptional sales/service.Job Requirements Minimum requirements to be considered for position.•Fluent in English and Spanish•Legally authorized to work in the United States•Prior cleaning and supervisory experience or equivalent experience •Complete a background check •Valid driver's License•You are available to work Monday through Friday, 7am to 5pm.Ready for a fresh start where you can be your best?If that's you, APPLY TODAYIf you meet the requirements for this position, we will schedule you for an interview immediately. "You are applying to work for a franchise owner of Molly Maid, not Molly Maid SPV LLC or any of its affiliates. If hired, the franchise owner will be your only employer. Franchise owners are independent business owners who are solely responsible for their own wage and benefit programs that can vary among franchise owners. This job description is meant to describe the general nature and level of work being performed."

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