National Customer Care Internship

3 weeks ago

Scottsdale, United States Meritage Homes Full time
Responsibilities

Do you want to be a part of something extraordinary? Do you love to win as a team, work hard, innovate and excel.....then let's chat?? Meritage Home's is a top 5 builder dedicated to building energy-efficient homes and communities. We are looking for future leaders that can help Meritage continue to grow, set our future strategy and solve our business challenges. Our internship program is designed to help you not only understand what we do but how and why we do it. If you are looking for an experience where you can immerse yourself in a business, establish a network, learn, develop your skills, and have some fun, then this is the place for you.

The national customer care intern will conduct research, performing data analysis on warranty requests, identifying trends, and documenting findings. The intern will also contribute to creating a national customer care playbook, which will outline best practices, process flows, and essential documentation for optimizing customer support. Learn the basics of the warranty process, procedures for new home construction and gain customer service experience providing timely updates and feedback to our new homeowners. This includes gaining a basic understanding of the different types of warranty requests and repairs and how to ensure quality from an internal and external customer experience. This is all while learning the broader business strategy, participating in cross-functional projects involving other interns and business leaders.

Key Responsibilities:

  1. Research & Data Analysis
  • Analyze warranty request data to identify trends, common issues, and areas for improvement.
  • Research customer feedback and analyze any pain points within the support process.
  • Compile and interpret data to inform the team on service enhancement opportunities.
Playbook Development
  • Assist in designing a national customer care playbook covering all aspects of the customer support process.
  • Document best practices, standard operating procedures, and workflow guidelines.
Process Improvement
  • Collaborate with the national customer care team to identify areas of improvement in handling customer issues.
  • Assist in developing streamlined procedures and workflows for enhanced service efficiency.
  • Provide insights based on data analysis to recommend actionable process changes.

The stuff you will do:

  • Work closely with internal business leaders to learn the homebuilding industry, the Meritage business model and an assigned functional area such as construction, land, marketing, operations, purchasing, finance, human resources, etc.
  • Learn our core values and why they drive everything we do
  • Translate classroom experience into practical application during the internship
  • Participate in cross-functional projects involving other interns and business leaders centered around current business challenges
  • Present real world business recommendations to senior leadership that can help drive our strategy
  • Write a paper focusing on the experience or another assigned topic

Meritage Homes does not provide Visa sponsorship.

#LI-KS1

#earlycareer

Qualifications

Need to be awesome at:

  • Operating with integrity
  • Always assuming positive intent and bringing passion to work
  • Having a desire to "win" and get stuff done
  • Fostering an inclusive environment
  • Asking questions, seeking to understand and making recommendations to improve
  • Wanting to always innovate, think of new ideas and solve for bigger problems
  • Being relentless in the pursuit of excellence; will never "settle"
  • Actively enrolled in a degree program from a regionally accredited university or college

Preferred:

  • Experience working in a team environment on cross team or functional projects
  • Experience dealing with ambiguity
  • Experience in a leadership capacity or role and influencing peers

Examples of Relevant College Coursework/Majors:

  • Business Administration
  • Civil Engineering
  • Construction Management
  • Real Estate
  • Supply Chain Management
  • Human Resources
  • Operations
  • Project Management

Overview

Are you looking for an incredible career opportunity? Then Meritage Homes is the place for you From the homes we build to the careers we offer, we believe in quality. Meritage Homes is the ENERGY STAR Partner of The Year in Sustained Excellence for being a leader in protecting the environment and advancing energy efficiency in homebuilding. We are looking for candidates who are excited about furthering their careers, as well as being a part of an organization that helps people live happier, healthier lives. With over 150,000 homes built, Meritage Homes is looking for professionals who are self-starters and want to help our organization grow by providing new and innovative ideas.

When joining Meritage Homes, you and your career can benefit in several ways, including:

  • A work environment that encourages creativity and innovative ideas from every level
  • An organization that lives by its core values everyday
  • Team atmosphere where every individual is considered a vital asset
  • State of the art technology to provide an optimal working environment
  • A competitive pay structure
  • Strong benefits
  • Flexibility in work-life integration
  • Team-oriented environment where all individuals play an integral role in the company
  • Opportunity to further your career in a growing national organization
  • Maintain a competitive drive to be the best

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