Summer Hospitality Internship Program

2 months ago

Scottsdale, United States Great Wolf Lodge Full time

Pay: $18 per hour

The Great Wolf Summer Hospitality Internship is a 10-week program that provides college students with meaningful experience that compliments their current coursework. Through an experiential and structured approach to learning, interns will gain real-life experience in the hospitality and entertainment industry. The program will include a job shadow week to provide exposure and learning of other disciplines across the brand. At the end of the program, participants will also complete a term project and present to the lodge leadership team. Upon successful completion of program, interns will be considered for future internships, full-time positions and/or Great Wolfs Management Development Program (MDP).

The 10-week program will include:

  • 10-weeks in a frontline position in disciplines such as: Guest Services, Housekeeping, Retail & Attractions, or Food & Beverage
  • 1 job-shadow week to experience different disciplines not included in the rotation as well as exposure to HR, Sales and Aquatics disciplines
  • A meaningful project to execute and present to the lodge leadership team at the conclusion of the program
  • On-the job, self-paced and classroom style learning for your assigned discipline (no prior experience required)
  • Opportunity to network with program participants within your lodge and across the company
  • Professional development and targeted growth opportunities in hotel/resort operations, leadership experience and business acumen

What you will gain:

  • Gain real-life experience and on-the job training for key frontline positions
  • Experience creating, preparing and presenting to a leadership team
  • Exposure and visibility to the lodge leadership team and Management Development Program (recent college grads) leaders
  • Frequent feedback and coaching to support your growth and development throughout the program and beyond
  • Opportunity to work and learn from a diverse set of pack members and leaders
  • Training and development focused on your personal and professional development as well as key competencies in the hospitality and entertainment industry

Responsibilities:

  • Handles the day-to-day responsibilities of key frontline roles such as Front Desk Agent, Room Attendant, F&B Attendant, Server, Retail & Attractions Attendant, Entertainment Ambassador etc.
  • Complete assigned project and present to lodge leadership team
  • Participates in a professional development series to develop both soft and technical skills
  • Maintains a work area that adheres to the highest standards of cleanliness, presentation and service
  • Enhances the guest experience through providing exceptional customer service
  • Adheres to daily operating and safety procedures
  • Regular, dependable attendance and punctuality

Required Qualifications:

  • High School diploma or equivalent
  • Current enrollment in an Associate's degree or Bachelor's degree program
  • Available to complete at minimum a 10-week program (May to August)
  • A cumulative 3.0 GPA minimum
  • Experience utilizing basic math skills with ability to add, subtract multiply and divide
  • Excellent written and verbal communication skills
  • Ability to read, write, and interpret instructional documents such as reports and procedure manuals
  • Ability to work a flexible schedule based on department and store/company needs
  • Schedules will include working evenings, weekends and holidays
  • Must have unrestricted work authorization in the US
  • No housing or relocation will be provided

Preferred Qualifications:

  • Passion for service
  • Intellectual curiosity, positive attitude, self-motivation, and curiosity about developing a modern family vacation business
  • Pursuing a Bachelor's degree in hospitality, business or a related field

Physical Qualifications:

  • This position involves regular walking, standing, hearing, and talking.
  • May involve stooping, kneeling, or crouching.
  • May involve close vision, color, vision, depth perception, and focus adjustment. Involves use of hands and fingers for typing on keyboard and using a mouse.
  • Ability to lift up to 30 pounds.

About Great Wolf

Join our Pack Across North America, our Pack numbers in the thousands, and we are growing as we expand our paw print - adding new lodges each year. Driven by our purpose to Bring Joy to Families, Great Wolf Pack Members act as one pack to show we care, use our imaginations, and make it personal for our guests and each other every day. Great Wolf Lodge is a fun, safe and family oriented environment where Pack Members have opportunities to improve every day and grow along with us

This contractor and subcontractor shall abide by the requirements of 41 CFR 60-1.4(a), 60-300.5(a) and 60-741.5(a). These regulations prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination against all individuals based on their race, color, religion, sex, sexual orientation, gender identity, national origin, and for inquiring about, discussing or disclosing compensation. Moreover, these regulations require that covered prime contractors and subcontractors take affirmative action to employ and advance in employment individuals without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. Native Americans receive preference in accordance with Tribal Law.

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