Operations Manager
4 weeks ago
Operations ManagerFull-Time, Non-exemptReports to: CEOAt Ellae' Lisque', we are looking for an Operations Manager to lead a high-performing team to complete tasks, you will have overall responsibility for all aspects of office operations. This is a high-visibility role, creating exceptional customer experiences. You are accountable for creating a highly standardized environment in which customers have a transformational experience, employees are able to do their best and the business runs with ease. This requires a constant balancing of priorities, including strategic, operational & leadership excellence and an authentic approach. You must be a role model for our company, our customer first mentality and our culture. If you have a passion for operational excellence in all its diverse forms and the adaptability to remain fluid to ever-evolving fashion dynamics, this is an opportunity for you.Qualifications:Must be at least 18 years oldMust have a High School diploma or equivalentMust be willing and able to work all shifts and some overtime as neededExcellent Customer Service SkillsWorking knowledge of Microsoft Office suite: Word, Excel, PowerPointAt least 2 years of management experienceAt least 2 years of retail experienceAt least 1 year of Shopify experienceExcellent written and verbal communication skillsAbility to lead, communicate, present and influence at all levels of the organizationStrong organizational skills, excellent listening skills, strong negotiation and presentation skills and a keen attention to detailStrong attention to detail.Ability to lift heavy objects.Ability to adapt to a fast-paced entrepreneurial environmentA high comfort-level in a fast-paced environmentAbility to handle data with confidentiality Exceptional organizational and time management skillsPhysical FactorsPrimarily standing with bending, twisting, reaching, pulling, walking, and lifting up to 50 poundsPicking, pulling, and packing orders and counting inventoryTypical Working Conditions will include inside work at the corporate office or onsite at facility warehouseEquipment Used:Personal Laptop Copier/Printer/Office TelephoneMail Postage MeterCell phone (employee's personal cell)Essential Job Responsibilities:Customer Support: Championing and modeling our mission, vision, and valuesCommitted to exceptional customer service. Provides superb and fast Customer service via email, social media, text, and phone.Establishing strong vendor partnerships that are mutually beneficial in delivering shipment and planogram expectationsResolves issues to avoid escalations. Fulfills orders, exchanges, and returns. Forecasting: Develops sale opportunities based on products, inventory volume, ROI and selling power.Identifying underperforming metrics and generating strategic solutions that leverage existing tools, programs, and resourcesMarket Research: Studies the market to stay ahead of what is coming to the indie fashion industry as it pertains to marketing, fashion trends, competition, and anything else that is relevant to the company's growth. Team Management: Manages Customer Service team. Assure all policies are met. Goal Forecasting: Assures weekly sales and growth goals are met. Meetings with CEO: Conducts weekly reporting meetings with CEO. Serves as the point of contact for the CEO. Fraud Claim Management: Manages all fraud and missing package claims. Also avoids refunds through effective customer service.Shopify: Products, Descriptions, Weights, Origin, Variants, and pricing per CEOS's approval. Also, schedules sales and discounts as forecasted based on inventory stock. Maintains all sales orders, exchange request, via Shopify. Please note: This job description was designed as a summary of the typical function of the job and is not a comprehensive list of all possible job responsibilities. The tasks and duties might differ from those outlined above and other duties, as assigned may be part of the job.We are an Equal Opportunity Employer. Our Company provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, or genetics.
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Operations Manager
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Los Angeles, United States Italic Full timeItalic is creating a world of luxury without labels. We believe that luxury today is exclusionary and all about marketing that hurts its customers and manufacturers. Our mission is to create a new model that enables manufacturers to bypass the legacy luxury supply chain and deliver luxury goods with equivalent or better quality directly to consumers. Our...
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Operations Manager
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los angeles, United States United States X Advisors Full timeUnited States X Advisors (USXA) was formed through a rich history of full service audit, tax and advisory firms in Utah, Washington, California and Florida. Our Southern California Office (formerly Sobul, Primes & Schenkel)[1] recently joined the platform and is poised for significant growth. We are seeking an Operations Manager to help us build a pathway...
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Operations Manager
1 month ago
los angeles, United States United States X Advisors Full timeUnited States X Advisors (USXA) was formed through a rich history of full service audit, tax and advisory firms in Utah, Washington, California and Florida. Our Southern California Office (formerly Sobul, Primes & Schenkel)[1] recently joined the platform and is poised for significant growth. We are seeking an Operations Manager to help us build a pathway...
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Operations Manager
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Los Angeles, United States Alto Full timeAbout the role: The Operations Manager will play a key role in forming Alto’s strategy and helping solve some of Alto’s most pressing challenges. They will be an early member of a high-energy, tight-knit team with outsized impact on the organization. They will work cross-functionally with senior leaders across Field Operations, Product & Engineering,...
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Operations Manager
1 month ago
los angeles, United States Alto Full timeAbout the role: The Operations Manager will play a key role in forming Alto’s strategy and helping solve some of Alto’s most pressing challenges. They will be an early member of a high-energy, tight-knit team with outsized impact on the organization. They will work cross-functionally with senior leaders across Field Operations, Product & Engineering,...
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Operations Manager
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los angeles, United States Alto Full timeAbout the role: The Operations Manager will play a key role in forming Alto’s strategy and helping solve some of Alto’s most pressing challenges. They will be an early member of a high-energy, tight-knit team with outsized impact on the organization. They will work cross-functionally with senior leaders across Field Operations, Product & Engineering,...
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Operations Manager
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Los Angeles, United States Italic Full timeItalic is creating a world of luxury without labels. We believe that luxury today is exclusionary and all about marketing that hurts its customers and manufacturers. Our mission is to create a new model that enables manufacturers to bypass the legacy luxury supply chain and deliver luxury goods with equivalent or better quality directly to consumers. Our...
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Operations Manager
4 weeks ago
Los Angeles, United States Italic Full timeItalic is creating a world of luxury without labels. We believe that luxury today is exclusionary and all about marketing that hurts its customers and manufacturers. Our mission is to create a new model that enables manufacturers to bypass the legacy luxury supply chain and deliver luxury goods with equivalent or better quality directly to consumers. Our...
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Operations Manager
2 months ago
Los Angeles, United States United States X Advisors Full timeUnited States X Advisors (USXA) was formed through a rich history of full service audit, tax and advisory firms in Utah, Washington, California and Florida. Our Southern California Office (formerly Sobul, Primes & Schenkel)[1] recently joined the platform and is poised for significant growth. We are seeking an Operations Manager to help us build a pathway...
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Operations Manager
2 months ago
Los Angeles, United States United States X Advisors Full timeUnited States X Advisors (USXA) was formed through a rich history of full service audit, tax and advisory firms in Utah, Washington, California and Florida. Our Southern California Office (formerly Sobul, Primes & Schenkel)[1] recently joined the platform and is poised for significant growth. We are seeking an Operations Manager to help us build a pathway...
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Operations Manager
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Restaurant Operations Manager
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