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Xfinity Store Service Associate
2 months ago
Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.
Job Summary
Responsible for supporting the store team so that a best in class experience for customers can be delivered. Provides great support to customers and the store team while constantly striving for improvement. Maintains accurate inventory, clean stores, tight back of house spaces and ensures excited customers who come back to learn more. Works on straight forward tasks using established procedures.
Job Description
Core Responsibilities
Provides strong understanding and enthusiasm for technology, especially company products and services and is a go-to resource who supports the store team in the front and back of the store.
Constantly scans the sales floor to ensure counters, devices,
accessories
and walkways are accessible,
clean
and functioning, and reports to leadership when exceptions are found.
May greet customers, ensuring that for sales opportunities they are connected to a sales consultant
in a timely manner
. The Store Service Associate should be
well prepared to
demonstrate
company technology to new customers to ensure they know the basics of Xfinity services.
Performs
non-sales
customer service transactions including but not limited to, equipment returns and swaps,
customer pick up for “
buy-online-pick-up
” in-st
ore order fulfillment
.
Serves as an in-store expert for Xfinity Mobile support
.
Provid
ing
in-store
post-sales
support for device data transfers and phone number ports.
Supports the onboarding of
a
Xfinity Mobile
customer, post-sale or in tandem with a sales representative, which may involve
assisting
customers set up online accounts, data transfer, mobile device education, or
assisting
with account set up errors.
Assists Store Leadership in Inventory and
Merchandising responsibilities
:
Frequently checks and inspects the back of the store for clean, secure, and appropriately placed inventory
.
Assists
with receiving inventory and properly stocking the back of house to store standards.
Helps the leadership team by conducting the weekly cycle count process and helps look for opportunities to improve the store count process.
Knows current processes and procedures
a
nd suggests improvements that enhance the customer and/or store experience.
Readily adjusts and adapts to store management priorities and directio
n,
always
demonstrating
professionalism and integrity.
Must be able to carry and
lift up
to 25
-
pound boxes, stand and move about the store constantly.
Regular,
consistent
and punctual attendance. Must be able to work nights and weekends, variable schedule(s
)
and
overtime
as necessary.
Other duties and responsibilities as assigned.
Education Level
High School or Equivalent
Field of Study
Certifications
Years of Experience
Generally
requires 0-2 years related experience.
Compliance
Comcast is an EEO/AA/Drug Free Workplace.
Disclaimer
The above information has been designed to
indicate
the general nature and level of work performed by employees in this role
.
It is not designed to
contain
or be interpreted as a comprehensive inventory of all duties,
responsibilities
and qualifications
.
Compensation
Base Pay: $17.00 Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work.
Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality – to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the
compensation and benefits summary
on our careers site for more details.
The application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later.
Education
High School Diploma / GED
Certifications
(if applicable)
Relative Work Experience
0-2 YearsComcast is proud to be an equal opportunity workplace.
We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.
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