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Front Desk Representative

4 months ago

Rochester, United States Broadway Plaza Full time

Reside is an industry leader in the alternative-accommodations industry, designed to blur the lines between hotels and apartments. With operations in over 200 US cities and 130 foreign destinations, the Reside family of brands delivers multi-platform logistics-based housing solutions that combine the efficiencies and high-touch service of a small company with the scope and capabilities of a global organization.

We're seeking a Front Desk Representative to join our team at Broadway Plaza in Rochester, MN. The Front Desk Representative will support the business by exceeding guest expectations through timely, professional service and assisting with various daily tasks.

This is a full-time position, with a schedule based on business needs to be posted in advance.

$500 Signing Bonus

Essential Functions

  • Assisting guests with luggage/groceries/travel
  • Patrolling the building, monitoring cameras and acting immediately to any fire call that comes through the Simplex system
  • Assisting check-ins with all the knowledge of appliances, locations of services and transportation
  • Answering after hours phone calls, taking information about upcoming reservations or quotes and relaying the information to the on call staff member
  • Valet parking for VIP guests
  • Maintaining clean entrance and lobby areas
  • Keeping up to date logs on valet parking, activity and packages
  • Other duties as assigned
Supervisory Responsibilities
  • This position does not have any supervisory responsibilities.
  • May provide cross-training to staff.
Competencies
  • Excellent verbal communication skills
  • Active listening skills and ability to give full attention and understand what guests are asking
  • Bi-lingual is preferred
  • Confidence, enthusiasm and a strong dedication to the job and company
  • Basic computer knowledge and willingness to learn
  • Customer focused approach to problem solving
Education & Experience
  • High School diploma/GED
  • Must have a valid driver's license
Work Environment

The work environment may vary depending on daily tasks. Work will take place within hotel rooms, apartment rooms, common areas. Work environment will vary depending on duties, including interior and exterior conditions.

Physical Demands

While performing the duties of this job, the employee is regularly required to stand, talk, and hear. The employee is frequently required to use their hands. The employee must have the ability to use a computer keyboard and mouse and the ability to dial, answer, and talk on a telephone. The employee is required to walk and reach with hands and arms. Specific vision abilities required by this job include close vision. This job requires the ability to occasionally work in stressful conditions and remain focused for extended periods of time. Ability to lift up to 30 pounds; boxes, documents and/or other items.

Position Type: Full-time

Expected Work Hours: Scheduling is dependent on business needs. May include holidays and/or alternate days or hours as needed.

Schedule will be posted in advance.
Morning Shift: 7:00 AM - 3:00 PM
Mid Shift: 10:00AM - 6:00 PM
Evening Shift: 3:00 PM - 11:00 PM
Night Shift: 11:00 PM - 7:00 AM

Travel: This position could require minimal travel, less than 5% of the time.

Work Authorization: This employee must be legally authorized to work in the United States.

AAP/EEO Statement

Reside and its affiliate brands are committed to respect and inclusion in our workplace.We are an equal opportunity employer that welcomes people from diverse backgrounds and experience, who bring their talent to our organization. We treat people with kindness and respect in all our dealings. We encourage people of all races, national origins, genders, gender identities or expression, political affiliations, religions, sexes, sexual orientations, veteran statuses, disabilities, and ages to join us. Reside is a drug-free workplace.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Benefits
  • $500 Signing Bonus
  • Medical, Dental and Vision Insurance
  • Paid, On-the-Job Training
  • 401k Program and Employer Match
  • Quarterly Success Share Bonus Program
  • Paid Holidays and Vacation Time
  • Tuition Reimbursement Program
  • Employee Referral Program
  • Employee Assistance Program and more


*Please note: Applicants will be required to submit to a background check to determine eligibility for hire.

Reside and its affiliate brands are committed to respect and inclusion in our workplace.We are an equal opportunity employer that welcomes people from diverse backgrounds and experience, who bring their talent to our organization. We treat people with kindness and respect in all of our dealings. We encourage people of all races, national origins, genders, gender identities or expression, political affiliations, religions, sexes, sexual orientations, veteran statuses, disabilities, and ages to join us.