Project Manager

2 weeks ago

Glen Mills, United States SSRS Full time

Project Manager (Telephone Data Collection)

Project Manager (Telephone Data Collection) At SSRS, the work we do has an impact. We give people the chance to be heard by conducting quantitative and qualitative research on a variety of topics including current events, health care, customer satisfaction, politics, media usage, sports, and more. Our team of critical thinkers has genuine enthusiasm for our work and a shared goal to connect people through research. We get excited about the inherent problem solving involved in survey-based research, and our process fosters transparency through collaboration. The Telephone Operations Project Manager is responsible for overseeing and managing projects and people related to SSRS’s telephone data collection operation. The ideal candidate should demonstrate strong accountability, a strategic mindset, and the ability to problem solve. (A sense of humor, organizational skills, and a love of all things data would be great, too.) Key Responsibilities

: Project Planning and Execution Coordinate and execute projects within the defined timelines and budget. Monitor project progress, identify potential issues, and implement solutions. Team Management Lead and coach a team of remote phone interviewers to meet performance metrics and goals. Conduct regular performance reviews and implement improvement plans when applicable. Participate in interviewing new team members as needed. Client Relations Communicate project updates and performance metrics to stakeholders. Address stakeholder concerns and work towards building strong relationships. Quality Assurance Monitor quality assurance to ensure service excellence. Analyze call data and system performance and address any issues. Ensure compliance with industry standards and regulations. Identify opportunities for process improvements and implement solutions. Data Analysis and Reporting Analyze call data to identify trends and/or opportunities for improvement. Present findings to senior management and recommend strategic changes. User Support and Training Provide support to interviewers for telephone system-related issues. Collaborate with IT to address technical issues, upgrades, and integrations. Deliver training programs for staff as needed. Other duties as assigned. Position Requirements: Undergraduate degree in a related field or equivalent combination of education and work experience. Past work experience in a call center leadership role, highly preferred. Ability to solve problems/apply critical thinking. Never settle for status quo. Desire to make an impact and grow in an exciting, fast-paced environment with renowned industry professionals. Proven organizational skills and ability to handle multiple projects while preserving attention to details. Proficiency in Microsoft products, particularly Excel. Professional attitude and strong interpersonal skills. Excellent professional communication skills, both written and verbal. A Passion for Data and high-quality public opinion research. JOB SCHEDULES AVAILABLE FT SUPER DAY M-F, 11AM-7PM EST FT SUPER DAY M-F, 11AM-7PM EST FT SUPER MID M-F, 1PM-8PM EST FT SUPER EVENING (M-F) M-F, 4PM-12AM EST FT SUPER EVE/WKND THURS-FRI, 3PM-12AM; SAT: 10AM-9PM, SUN: 10AM-9PM EST FT SUPER EVE/WKND THURS-FRI, 3PM-12AM; SAT: 10AM-8PM, SUN: 10AM-8PM EST Our goal is to promote diversity, creativity, and flexibility across our teams while strengthening problem-solving abilities and collaboration. Ready to be part of something bigger? Apply today to join the team that is

redefining research to impact positive change. Equal Opportunity Employer, including disabled and veterans.

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