Project Manager
2 weeks ago
**Project Manager (Telephone Data Collection)**
At SSRS, the work we do has an impact. We give people the chance to be heard by conducting quantitative and qualitative research on a variety of topics including current events, health care, customer satisfaction, politics, media usage, sports, and more.
Our team of critical thinkers has genuine enthusiasm for our work and a shared goal to connect people through research. We get excited about the inherent problem solving involved in survey-based research, and our process fosters transparency through collaboration.
**Key Responsibilities**:
Project Planning and Execution
- Coordinate and execute projects within the defined timelines and budget.
- Monitor project progress, identify potential issues, and implement solutions.
Team Management
- Lead and coach a team of remote phone interviewers to meet performance metrics and goals.
- Conduct regular performance reviews and implement improvement plans when applicable.
- Participate in interviewing new team members as needed.
Client Relations
- Communicate project updates and performance metrics to stakeholders.
- Address stakeholder concerns and work towards building strong relationships.
Quality Assurance
- Monitor quality assurance to ensure service excellence.
- Analyze call data and system performance and address any issues.
- Ensure compliance with industry standards and regulations.
- Identify opportunities for process improvements and implement solutions.
Data Analysis and Reporting
- Analyze call data to identify trends and/or opportunities for improvement.
- Present findings to senior management and recommend strategic changes.
User Support and Training
- Provide support to interviewers for telephone system-related issues.
- Collaborate with IT to address technical issues, upgrades, and integrations.
- Deliver training programs for staff as needed.
- Other duties as assigned.
**Position Requirements**:
- Undergraduate degree in a related field or equivalent combination of education and work experience.
- Past work experience in a call center leadership role, highly preferred.
- Desire to make an impact and grow in an exciting, fast-paced environment with renowned industry professionals.
- Proven organizational skills and ability to handle multiple projects while preserving attention to details.
- Proficiency in Microsoft products, particularly Excel.
- Professional attitude and strong interpersonal skills.
- Excellent professional communication skills, both written and verbal.
- A Passion for Data and high-quality public opinion research.
**JOB**
**SCHEDULES AVAILABLE**
FT SUPER DAY
M-F, 11AM-7PM EST
FT SUPER DAY
M-F, 11AM-7PM EST
FT SUPER MID
M-F, 1PM-8PM EST
FT SUPER EVENING (M-F)
M-F, 4PM-12AM EST
FT SUPER EVE/WKND
THURS-FRI, 3PM-12AM; SAT: 10AM-9PM, SUN: 10AM-9PM EST
FT SUPER EVE/WKND
THURS-FRI, 3PM-12AM; SAT: 10AM-8PM, SUN: 10AM-8PM EST
Our goal is to promote diversity, creativity, and flexibility across our teams while strengthening problem-solving abilities and collaboration.
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