Project Manager

2 weeks ago


Glen Mills, United States SSRS Full time

**Project Manager (Telephone Data Collection)**

At SSRS, the work we do has an impact. We give people the chance to be heard by conducting quantitative and qualitative research on a variety of topics including current events, health care, customer satisfaction, politics, media usage, sports, and more.

Our team of critical thinkers has genuine enthusiasm for our work and a shared goal to connect people through research. We get excited about the inherent problem solving involved in survey-based research, and our process fosters transparency through collaboration.

**Key Responsibilities**:
Project Planning and Execution
- Coordinate and execute projects within the defined timelines and budget.
- Monitor project progress, identify potential issues, and implement solutions.

Team Management
- Lead and coach a team of remote phone interviewers to meet performance metrics and goals.
- Conduct regular performance reviews and implement improvement plans when applicable.
- Participate in interviewing new team members as needed.

Client Relations
- Communicate project updates and performance metrics to stakeholders.
- Address stakeholder concerns and work towards building strong relationships.

Quality Assurance
- Monitor quality assurance to ensure service excellence.
- Analyze call data and system performance and address any issues.
- Ensure compliance with industry standards and regulations.
- Identify opportunities for process improvements and implement solutions.

Data Analysis and Reporting
- Analyze call data to identify trends and/or opportunities for improvement.
- Present findings to senior management and recommend strategic changes.

User Support and Training
- Provide support to interviewers for telephone system-related issues.
- Collaborate with IT to address technical issues, upgrades, and integrations.
- Deliver training programs for staff as needed.
- Other duties as assigned.

**Position Requirements**:

- Undergraduate degree in a related field or equivalent combination of education and work experience.
- Past work experience in a call center leadership role, highly preferred.
- Desire to make an impact and grow in an exciting, fast-paced environment with renowned industry professionals.
- Proven organizational skills and ability to handle multiple projects while preserving attention to details.
- Proficiency in Microsoft products, particularly Excel.
- Professional attitude and strong interpersonal skills.
- Excellent professional communication skills, both written and verbal.
- A Passion for Data and high-quality public opinion research.

**JOB**

**SCHEDULES AVAILABLE**

FT SUPER DAY

M-F, 11AM-7PM EST

FT SUPER DAY

M-F, 11AM-7PM EST

FT SUPER MID

M-F, 1PM-8PM EST

FT SUPER EVENING (M-F)

M-F, 4PM-12AM EST

FT SUPER EVE/WKND

THURS-FRI, 3PM-12AM; SAT: 10AM-9PM, SUN: 10AM-9PM EST

FT SUPER EVE/WKND

THURS-FRI, 3PM-12AM; SAT: 10AM-8PM, SUN: 10AM-8PM EST

Our goal is to promote diversity, creativity, and flexibility across our teams while strengthening problem-solving abilities and collaboration.



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