Client Care Specialist

4 weeks ago

Miami, United States Chapman Partnership Full time
SUMMARY:

The Client Care Specialist serves as an ambassador of the client experience. This position provides clients with supportive assistance to maintain a safe, welcoming and clean environment and conducts scheduled/assigned dorm/room checks. Responsible for monitoring and documenting all pertinent activities, including, but not limited to, center rules, behavior, incident and accident reports. De-escalate, mediate and resolve disputes, preventing and reducing tension in the facility.

DUTIES AND RESPONSIBILITIES:
  • Commitment to the mission, vision, values and guiding principles of Chapman Partnership in empowering our clients to overcome homelessness, and achieve and maintain long-term self-sufficiency.
  • Create an environment where clients can feel welcomed, comfortable and supported.
  • Monitor specific, assigned dorms; for policy adherence; client needs, room/bed assignments, laundry, bed count, hours allowed and random sweeps of personal belongings.
  • Maintain client care centers of excellence; fostering continuous improvement in the areas of monitoring, assisting and reporting.
  • Encourage cooperation as a way of promoting standards of cleanliness, safety and accountability.
  • Assist clients with immediate needs and requests. Provide guidance on proper procedures.
  • Ensure adequate living standards are met and coordinate needs to meet them, as applicable.
  • Identify, document and report clients' current or potential behavioral issues. Complete incident, accident, and behavior reports and distribute them as per established protocol.
  • Assist with transportation needs for clients; to and from medical and mental health appointments, move-outs and/or other applicable activities as instructed by management or per established protocols.
  • Assist with transportation needs for staff as instructed by management or per established protocols.
  • Inspect vehicles for proper working conditions prior to travel and report maintenance needs, as necessary.
  • Ensure all ancillary services, i.e. client mail, basic need supplies and clothing distribution, are timely provided, as per established protocols.
  • Ensure compliance with local, state, and federal laws.
  • Performs other duties as assigned.
QUALIFICATIONS:
  • G.E.D or High School Diploma or equivalent experience.
  • At least one (1) year of experience working with the homeless population or in residential living, or behavioral health facilities.
  • Must have and maintain a Florida State Driver's License with "safe driver" classification.

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