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Field Service Engineer

2 months ago

Albany, United States VetJobs Full time

Job DescriptionATTENTION MILITARY AFFILIATED JOB SEEKERS - Our organization works with partner companies to source qualified talent for their open roles. The following position is available to Veterans, Transitioning Military, National Guard and Reserve Members, Military Spouses, Wounded Warriors, and their Caregivers. If you have the required skill set, education requirements, and experience, please click the submit button and follow the next steps.Unless specifically stated otherwise, this role is "On-Site" at the location detailed in the job post.JOB DESCRIPTIONThe Field Service Engineer (FSE) is the primary interface to Dealers/Technicians to provide repair assistance. The ideal candidate will possess the technical acumen and the ability to provide a strong level of customer service. To be successful in this role, you must have a customer-first approach, thrive in ambiguous and unexpected environments, and tackle all challenges with a creative and flexible mindset. Experience in automotive, process standardization, continuous improvement, and managing escalations is a plus. RESPONSIBILITIESWhat you'll do...Provide repair assistance on "difficult to repair" vehicles to improve Customer Satisfaction and Fix it Right the First Time performanceSupport the product concern identification and resolution process with Product Development and Quality teamsProvide support to Ford and Lincoln dealerships to help improve their overall repair capability (technical competence, tools and equipment, service repair information, diagnostics, etc.Support Company initiatives that enhance the vehicle diagnosis and repair processDevelop and author ethical documents for publicationAbility to travel overnight, as requiredAdditional Qualifications/ResponsibilitiesQUALIFICATIONSYou'll have... Bachelor's Degree in Automotive Technology, Automotive Management, or equivalent2+ years of experience using Microsoft Office Suite1+ years of automotive experienceEven better, you may have...Ford specific Automotive Repair Technical TrainingAutomotive dealership or independent "hands-on" vehicle repair experience, Ford and/or Lincoln BrandAbility to independently plan, organize, reorganize, prioritize and problem-solve.Professionalism including customer service/interface skills/experience.

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