Technical Support Manager

3 weeks ago

Decatur, United States Archer Daniels Midland Company Full time
Job Description

Technical Support Manager- ADM Carbohydrate Solutions - Decatur, IL, Chicago, IL, St Louis, MO, and/or Indianapolis, IN. We need someone near a regional airport that can travel in support of our clients.
This is a full time exempt position

The Carbohydrate Solutions Division of Archer Daniels Midland Co. is actively seeking an individual with the following qualifications:

Qualifications/Experience: B.S. Degree in Food Chemistry, Food Science, Business or related field of study with 5 years of technical experience in the ingredient manufacturing industry, preferably with experience in working with low and no calorie sweeteners. The individual should have a detailed understanding of the use of these ingredients in food, beverage, supplement and other commercial applications.
  • Must possess good interpersonal skills and the ability to work and relate directly to individuals from the areas of business management, regulatory, marketing, sales and production.
  • Must be self-motivated and possess excellent written and communication skills.
  • Work independently and without supervision - effectively plan, organize and execute own activities.
  • Must be a team player.
Position Responsibilities: Individual will be responsible for working closely with customers in North America in the use of low and no calorie sweeteners in the formulation of food, beverage, supplement and other applications. This would entail working closely with customers to incorporate these sweeteners into several applications as well as working with customers on product re-formulation, new product development, and quality assessment. This individual would be responsible for organizing and conducting technical training for our customers and distributors in the use of low and no calorie sweeteners. In addition, this position will:
  • Communicate with customer base on all facets of technical details including product specifications, analytical details, ingredient functionality and properties, questionnaires, applications, regulatory, food safety and product quality issues.
  • Liaison between research and commercial on customer application support, customer demos/prototypes, tradeshows.
  • Collaborate with sales team in promoting technical advantages of product line versus competitive products.
  • Provide technical training to division sales and management team.
  • Assist product and sales managers with relevant projects where necessary.
  • Maintain a core base of personal accounts including negotiating pricing annually
  • The position would require approximately 50% travel
This position offers a complete benefit package, including 401K/ESOP, pension, health, life and dental insurance.
ADM requires the successful completion of a pre-employment drug screen and a background check.

REF:77117BR

ADM unlocks the power of nature to enrich the quality of life. We're a premier global human and animal nutrition company, delivering solutions today with an eye to the future. We're blazing new trails in health and well-being as our scientists develop groundbreaking products to support healthier living. We're a cutting-edge innovator leading the way to a new future of plant-based consumer and industrial solutions to replace petroleum-based products. We're an unmatched agricultural supply chain manager and processor, providing food security by connecting local needs with global capabilities. And we're a leader in sustainability, scaling across entire value chains to help decarbonize our industry and safeguard our planet. From the seed of the idea to the outcome of the solution, we give customers an edge in solving the nutritional and sustainability challenges of today and tomorrow. Learn more at www.adm.com.

#IncludingYou

Diversity, equity, inclusion and belonging are cornerstones of ADM's efforts to continue innovating, driving growth, and delivering outstanding performance. We are committed to attracting and retaining a diverse workforce and create welcoming, truly inclusive work environments - environments that enable every ADM colleague to feel comfortable on the job, make meaningful contributions to our success, and grow their career. We respect and value the unique backgrounds and experiences that each person can bring to ADM because we know that diversity of perspectives makes us better, together.

We are committed to ensuring all qualified applicants receive consideration for employment regardless of race, color, ethnicity, disability, religion, national origin, gender, gender identity, gender expression, marital status, sexual orientation, age, protected veteran status, or any other characteristic protected by law.

We welcome everyone to apply, especially those individuals who are underrepresented in our industry, as we strive to ensure our workforce represents the world that we help to feed: people of color, women, gender non-conforming, LGBTQIA+, veterans and persons with disabilities. For more information regarding our efforts to advance Diversity, Equity, Inclusion & Belonging, please visit our website here: Diversity, Equity and InclusionADM.

Benefits and Perks

Enriching the quality of life for the world begins by taking care of our colleagues. In addition to competitive pay, we offer a comprehensive total rewards package to support your well-being, including:
  • Physical wellness - medical/Rx, dental, vision and life insurance; on-site wellness center access or gym reimbursement (as applicable)
  • Financial wellness - flexible spending accounts, 401(k) with matching contributions and cash balance plan, discounted employee stock purchasing program, disability, workers' compensation, legal assistance, identity theft protection
  • Mental and social wellness - Employee Assistance Program (EAP) and Employee Resource Groups (ERGs)
Additional benefits include:
  • Paid vacation time, plus 11 paid holidays and one paid personal day
  • Adoption assistance and paid parental leave
  • Tuition assistance
  • Company-sponsored training and development resources, such as LinkedIn Learning, language training and mentoring programs

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