Sr Customer Service Representative

4 months ago

Fairfield, United States Americold Logistics Full time
Job Description

Primary Responsibility :

Respond to inquiries, processing orders and handling complaints in a prompt, courteous, and efficient manner. Other responsibilities include greeting visitors, telephone responses, scheduling and various other clerical duties. May handle and resolve complaints. The Senior is the primary point of contact for National Accounts across multiple sites.

What You'll Do :

•Responds to all customer inquiries and complaints concerning work-orders, shipments, inventory counts, etc.
•Reports customer feedback to management.
•Acts as liaison between customer and warehouse for account administration, customer, and office for invoicing and credit changes.
•Generates all paperwork/information required for customer work orders including checking on special requests, expediting orders where necessary, tracking orders and post inventory records.
•Assures proper invoicing of accounts by verifying computer-generated invoices.
•Provides clerical support including overseeing all paperwork associated with orders, maintaining corresponding files, answering phones, operating office equipment/computers needed to perform duties, greeting visitors
•Schedule loads as required.
•Maintain updated reports to ensure all loads are empty and closed.
•Resolve refused product, over, short and damaged (OS&D) orders.
•Follow attendance policy, show up for work on time and ready to work assigned shift.
•Perform other duties as required and assigned.
•Senior Level-Essential Functions
o Maintains and ensures favorable contacts with customers.
o Coordinates recalls, national holds, item master maintenance, reporting, etc., across multiple sites.
o Participates in training and coaching on customer service functions.
o Provides coaching and directs the customer service work in applicable locations.

What Experience and Education You Need :

•High school diploma or general education degree (GED) preferred
•2- 4 years of work related experience.

What Could Set You Apart :

•Ability to work in a fast paced environment.
•Ability to handle multiple tasks at the same time.
•Flexibility and initiative.
•Experience working with challenging customers.
•Excellent communication skills.
•Strong problem solving skills
•Understand the specific needs and requests of customers, the nature of their product and storage and handling needs.
•Must be able to relate to other people beyond giving and receiving instructions: they must get along with co-workers without exhibiting behavioral extremes; perform work activities requiring reasoning, negotiating, instructing, persuading, or speaking with others; and respond appropriately to criticism from a supervisor
•Knowledge of Warehouse Management Systems
•Knowledge of Microsoft Office Suite.
•Desktop computers.
•Accurate typing and data entry skills

Physical Requirements :

•Requires the ability to sit for long periods of time, with frequent interruptions
•Requires several hours per day of sitting, getting up and down from chairs, and reaching, or bending
•Requires manual dexterity with normal hand and finger movements for typical office work
•Talking, hearing, and seeing are important elements of completing assigned tasks
•May require travel by automobile and airplane up for business
•May require a visit facility operations in temperatures at or below freezing
•May carry loads related to travel and occasionally lifts, carries, positions, or moves objects weighing up to 20 pounds
•Requires the use of various electronic tools
•Requires the ability to relate to others beyond giving and receiving instructions: must partner with colleagues without exhibiting behavioral extremes
•Requires the performance of work activities including reasoning, negotiating, instructing, persuading, or speaking with others; and respond appropriately to constructive feedback from executive management

Work Environment :

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

What We Offer :

Our associates know the answer to the question What's in it for me We offer best-in-class benefit programs and continuously work with our associates to ensure that our offerings meet the needs of their health and financial well-being. When you join Americold you join a values-oriented company with a clear mission. We help our customers feed the world.

Americold is an Equal Opportunity/Affirmative Action Employer and complies with applicable employment laws.
EOE/AA M/F/D/V DFW.

About Us

Americold is a global provider of temperature-controlled infrastructure. We partner with farmers and food producers to ensure their perishable and frozen product reaches foods suppliers, restaurants, and your local grocery store without spoilage. Our customers, which include some of the most respected brands in the food industry, rely on our expertise and commitment to safety in order to deliver on their commitments.

  • Sr Customer Service Representative

    3 months ago

    Fairfield, United States Hiring Now! Full time

    Primary Responsibility :Respond to inquiries, processing orders and handling complaints in a prompt, courteous, and efficient manner. Other responsibilities include greeting visitors, telephone responses, scheduling and various other clerical duties. May handle and resolve complaints. The Senior is the primary point of contact for National Accounts across...

  • Customer Service Representative

    1 month ago

    Fairfield, Ohio, United States United Dairy Farmers Full time

    Customer Service RepresentativeAt United Dairy Farmers, we're looking for a Customer Service Representative to join our team. As a Customer Service Representative, you'll be responsible for providing exceptional customer service to our guests. This includes greeting guests with a warm and authentic hello, ensuring the store is prepared and ready for guests...

  • Customer Service Representative

    2 weeks ago

    Fairfield, Ohio, United States Sherwin-Williams Full time

    Job Title: Customer Service RepresentativeJob Summary: We are seeking a highly motivated and customer-focused Customer Service Representative to join our team at Sherwin-Williams. As a Customer Service Representative, you will be responsible for providing exceptional customer service, answering customer inquiries, and resolving customer concerns in a timely...

  • Customer Service Representative

    6 days ago

    Fairfield, California, United States Domino's Pizza LLC Full time

    Customer Service RepresentativeAt Domino's Pizza LLC, we're looking for a talented Customer Service Representative to join our team. As a key member of our front-of-house team, you'll be responsible for:Greeting customers and providing them with a positive, engaging experienceTaking customer orders using our Point of Sales SystemCleaning, preparing, and...

  • Customer Service Representative

    1 week ago

    Fairfield, Ohio, United States Domino's Pizza LLC Full time

    We are seeking a highly motivated Customer Service Representative to join our team at Domino's Pizza LLC. As a Customer Service Representative, you will be responsible for taking orders, making pizzas, and providing exceptional customer service.The ideal candidate will have an outgoing personality, be efficient and energetic, and be willing to work in a...

  • Customer Service Representative

    5 days ago

    Fairfield, Alabama, United States Domino's Pizza LLC Full time

    Customer Service RepresentativeAt Domino's Pizza LLC, we're looking for a talented Customer Service Representative to join our team. As a key member of our front-of-house team, you'll be responsible for providing exceptional customer service and ensuring a positive experience for our guests.Key Responsibilities:Greet customers and provide them with a...

  • Customer Service Representative

    4 weeks ago

    Fairfield, Ohio, United States Performance Food Group Full time

    Customer Service RepresentativeAt Performance Food Group, we're seeking a skilled Customer Service Representative to join our team. As a key member of our warehouse operations, you'll play a vital role in ensuring our customers receive exceptional service and support.Key Responsibilities:Manage inventory levels and maintain accurate product counts to meet...

  • Customer Service Representative

    1 month ago

    Fairfield, Ohio, United States Waterco Full time

    {"title": "Customer Service Representative", "description": "Job SummaryWe are seeking a highly skilled Customer Service Representative to join our team at Culligan by WaterCo. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our customers, resolving issues, and promoting our products and services.Key...

  • Customer Service Representative

    6 days ago

    Fairfield, Ohio, United States Domino's Pizza LLC Full time

    Customer Service Representative Job DescriptionAt Domino's Pizza LLC, we are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our team, you will be responsible for providing exceptional customer service, taking orders, and ensuring a positive experience for our customers.Key...

  • Customer Service Representative

    7 days ago

    Fairfield, Ohio, United States Waterco Full time

    Job SummaryWe are seeking a highly skilled Customer Service Representative to join our team at Culligan by WaterCo. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, resolving their issues, and ensuring their satisfaction with our products and services.Key ResponsibilitiesCustomer...

  • Customer Service Representative

    1 month ago

    Fairfield, Ohio, United States Waterco of the Central States, Inc. Full time

    Job Title: Customer Service RepresentativeWe are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Waterco of the Central States, Inc.Job Summary:The Customer Service Representative will be responsible for providing exceptional customer service to our clients, resolving issues, and ensuring customer...

  • Customer Service Representative

    4 weeks ago

    Fairfield, New Jersey, United States Vantage Specialty Chemicals Full time

    Vantage Specialty Chemicals is a leading supplier of naturally derived specialty ingredients and formulations that cater to the evolving needs of industrial and consumer markets. Our company is on the move, with a collaborative team and a diverse global footprint. We learn from each other to constantly improve, adapt, and iterate. We value the voice and...

  • Customer Service Representative

    3 weeks ago

    Fairfield, Ohio, United States Packaging Corporation of America Full time

    Senior Customer Service RepresentativeAs a key member of our customer-facing team, the Senior Customer Service Representative plays a critical role in delivering exceptional service to our customers. This includes responding to customer inquiries, resolving complaints, and ensuring timely and accurate order fulfillment.Key Responsibilities:Receive, process,...

  • Customer Service Representative

    2 weeks ago

    Fairfield, Ohio, United States Domino's Pizza LLC Full time

    Customer Service Representative at Domino's Pizza LLCWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative at Domino's Pizza LLC.Key Responsibilities:Greet customers and provide a positive experienceTake customer orders using our technology and Point of Sales SystemEnsure orders are organized...

  • Customer Service Representative

    1 month ago

    Fairfield, New Jersey, United States Vantage Specialty Chemicals Full time

    Vantage Specialty Chemicals is a leading supplier of naturally derived specialty ingredients and formulations that cater to the evolving needs of industrial and consumer markets. Our company is on the move, with a collaborative team and a diverse global footprint. We learn from each other to constantly improve, adapt, and iterate. We value the voice and...

  • Customer Service Representative

    6 days ago

    Fairfield, New Jersey, United States Vantage Specialty Chemicals Full time

    Position SummaryThe Customer Service Representative at Vantage Specialty Chemicals is responsible for delivering exceptional customer support, ensuring a seamless customer experience through proactive communication and 'white glove' service. Key areas of focus include promptly entering incoming purchase orders, supporting sales representatives, and following...

  • Customer Service Representative

    4 weeks ago

    Fairfield, Ohio, United States Packaging Corporation of America Full time

    Customer Service Representative Job DescriptionWe are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Packaging Corporation of America. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, responding to their inquiries, and resolving any...

  • Customer Service Representative

    2 weeks ago

    Fairfield, Ohio, United States Sherwin-Williams Full time

    About the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our retail team, you will be responsible for providing exceptional customer service, answering customer inquiries, and resolving any issues that may arise.Key ResponsibilitiesProvide outstanding customer...

  • Customer Service Representative

    1 week ago

    Fairfield, California, United States Taymax Group Full time

    Customer Service RepresentativeWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. This role is responsible for providing exceptional service to our members, prospective members, and guests, ensuring a positive experience at our fitness center.Key Responsibilities: Greet members,...

  • Customer Service Representative

    2 weeks ago

    Fairfield, Maine, United States Performance Foodservice Full time

    Job Description:We are seeking a highly skilled Customer Service Associate to join our team at Performance Foodservice. As a key member of our sales support team, you will be the first point of contact for customers with questions about their orders, products, or our company.Key Responsibilities:Process orders and transactions efficiently and...