Customer Service Representative
2 weeks ago
Partners Personnel is seeking a Customer Service Representative for our client in the Fairfield, OH. Monday to Friday 8:00 to 5:00 with 1 Saturday a month. $14.00 to 17.00/Hour DOE.
Key Responsibilities:
- Support customers with order entries, product inquiries, and other service-related questions.
- Confirm customer satisfaction by addressing inquiries and resolving issues promptly and professionally.
- Input customer orders, credits, and invoicing information accurately and on time.
- Maintain open communication with customers, vendors, and co-workers to ensure smooth processes and workflows.
- Resolve customer problems, often requiring the ability to deal with various situations where standardization may not apply.
- Contact vendors to request product samples or additional information as needed for customers.
- Perform administrative tasks, such as checking and sorting faxes and mail, writing sample requests, and processing special orders.
- Attend regular training sessions and customer service meetings to stay informed of company policies and procedures.
- Communicate effectively and professionally with the public, customers, vendors, and co-workers.
- Assist with other related duties and tasks as assigned by the Customer Service Manager or other leadership.
Qualifications:
- Prior experience in customer service, call center preferably in a distribution or product-based industry.
- High school diploma or equivalent; college degree preferred.
- Proficient with Microsoft Office Suite and basic office equipment.
- Excellent communication skills, both verbal and written.
- Strong organizational skills and attention to detail.
- Ability to handle multiple tasks simultaneously and manage time effectively.
- Positive attitude and a willingness to work as part of a team.
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