Rep Customer Service I

3 months ago


Roanoke, United States Quest Diagnostics Incorporated Full time

Location:

Location:

Rep Customer Service I in Roanoke, VA at Quest Diagnostics **Location:**

213 South Jefferson Street **Experience:**

Not Specified **Job Description**

Rep Customer Service I - Roanoke, VA - Monday-Friday 9:30am-6:00pm (Rotational Saturday)

Questions and Answers. In Client Services you will work for the world leader in the industry, with a career where you can expand your skills and knowledge. Youll have a role where you can act with professionalism, you can inspire colleagues, and you can care about the work we do and the people we serve.

At Quest, Client Service is something we take pride in making sure that the people we serve feel valued and understood, while providing and gathering accurate information. Client Service is always critical and thats why our team is both valued and recognized within the business as a key part of our brand. As part of a diverse and supported team, Client Services offers an outstanding career path with an industry leader.

JOB SUMMARY:

Client Service Representative I's handle all customer contact received by telephone, in writing, and in person. Troubleshoot inquiries. Follow-up with customers on issues that cannot be resolved immediately.

JOB RESPONSIBILITIES:

1. Handles all customer inquiries by telephone regarding verbal reporting of results, concerns of service failures and other duties to provide customer satisfaction.

2. Reports laboratory results to clients using established protocols.

3. Documents reporting or call history in the patient's file and maintain appropriate records.

4. Contacts the client to resolve routine matters related to patient testing and result reporting.

5. Uses established protocols for reporting client concerns.

6. Other duties as required to meet the customer requirements.

7. Understands the importance of Quality Service and how it is measured.

JOB REQUIREMENTS:

Education:

High school diploma or equivalent required.

Work Experience:

1. Basic typing and computer skills

2. Some data entry experience preferred Customer service background preferred Medical terminology helpful.

3.Previous Medical or clinical laboratory background preferred

Special Requirements:

1. One to two years of additional training in a medical or call center environment preferred.

2. Must be able to handle multiple tasks and work in a fast environment.

3. Must have strong communication skills.

4. Able to speak the English language clearly and effectively communicate to callers and peer group.

5. Ability to handle stressful situations and demonstrate a potential for strong problem solving skills.

6. Must be able to operate basic office equipment.

7. Must be able to demonstrate Integrity and a commitment to values.

Key Word Search: clerical clerk doctor assistant office call center laboratory client customer service outbound calls caller client relations

req89780


  • Customer Service Rep

    1 month ago


    Roanoke, United States State Electric Supply Full time

    ** Customer Service Rep (CSR) For Advance Customer Service Team (ACT)** **Job Category****:** Marketing **Requisition Number****:** EBUSI001364 Showing 1 location **Job Details** **Description** As a member of our ACT (Advance Customer-Service Team) you must be an active listener and skilled problem solver to offer quick and accurate assistance to our online...


  • Roanoke, United States Crown Equipment Full time

    Parts Customer Care Rep Location: Northlake, TX, US, 76226 **Company Description:** Crown Equipment Corporation is a leading innovator in world-class forklift and material handling equipment and technology. As one of the worlds largest lift truck manufacturers, we are committed to providing the customer with the safest, most efficient and ergonomic lift...

  • Customer Service Rep

    3 months ago


    Roanoke, United States LoanMax Title Loans Full time

    Job DescriptionLoanMax Title Loans Job Description: Our Customer Service Representatives are responsible for assisting potential borrowers and current customers with questions regarding loan products, evaluating vehicles, managing customer's loans and payments, daily communication with customers regarding their accounts and making courtesy calls when...

  • Customer Service Rep

    2 weeks ago


    Roanoke, United States RXO Full time

    Accelerate your career at RXO. RXO is a leading provider of transportation solutions. With cutting-edge technology at the center, we're revolutionizing the industry with our massive network and commitment to finding solutions for every challenge. We create more efficient ways for shippers and carriers to transport goods across North America. $500 sign-on...


  • Roanoke, United States Modwash Full time

    **Customer Service Team Member** Roanoke Rapids, NC 27870, USA Req #20 Monday, February 7, 2022 We are looking for a **Guest Experience Team Member** to be the face of ModWash. Youll be working with like-minded peers to ensure that each guest has an outstanding experience while driving sales of memberships to help grow the ModWash brand. As a Guest...


  • Roanoke, United States SERVICE HERO CONSULTING LLC Full time

    Schedule: Monday-Friday 8:00AM-4:30PM Starting Pay: $18-$20/HR (depending on experience) Bonus eligible: No Benefits: 401k Contributions, Paid Time Off, Access to wages before pay day with myFlexPay Application window anticipated to close: 08 /26/24 *if interested in opportunity, please submit application as soon as possible. What Customer Service Operations...

  • Building Services I

    2 weeks ago


    Roanoke, United States Roanoke Regional Airport Commission Full time $16

    Job DescriptionJob DescriptionCUSTODIAL POSITION- MULTIPLE SHIFTS, LET US KNOW YOUR PREFERENCEPerforms a variety of duties to maintain the Airport Terminal and other Commission owned buildings in a neat, clean and safe condition. This position is primarily responsible for cleaning and disposing of trash in the Airport Terminal and other Commission owned...


  • Roanoke, United States Piedmont Airlines Full time

    We cant wait to share our passion for aviation with you! Join a team that works hard, cares for each other and offers plenty of opportunities to grow. At Piedmont Airlines, our strength is the way we deliver industry-leading service to our customers and airline partners. To continue our standard of excellence, Piedmont is seeking a motivated, reliable...


  • Roanoke, United States Piedmont Airlines Full time

    We can’t wait to share our passion for aviation with you! Join a team that works hard, cares for each other and offers plenty of opportunities to grow. At Piedmont Airlines, our strength is the way we deliver industry-leading service to our customers and airline partners. To continue our standard of excellence, Piedmont is seeking a motivated, reliable...

  • Building Services I

    2 weeks ago


    Roanoke, United States Roanoke Regional Airport Commission Full time

    CUSTODIAL POSITION- MULTIPLE SHIFTS, LET US KNOW YOUR PREFERENCE Performs a variety of duties to maintain the Airport Terminal and other Commission owned buildings in a neat, clean and safe condition. This position is primarily responsible for cleaning and disposing of trash in the Airport Terminal and other Commission owned buildings during assigned shift,...


  • Roanoke, United States Hawk Advisers Full time

    **JOB SUMMARY** The Customer Service Representative (CSR) is an entry level position that plays a significant role in shaping our customer experience and full-filling our company's mission. The CSR is responsible for providing exceptional customer service and supporting the needs of our clients. The is an exciting opportunity to join a well-established...


  • Roanoke, United States Domino's Franchise Full time

    Job DescriptionJob DescriptionJob DescriptionAbout the JobGreat things are happening at Domino's Pizza, and we are looking for exceptional people who want to be part of the best pizza delivery company in the world! You will be responsible for taking orders, making pizzas, and giving the customer the best experience possible. You must have an outgoing...


  • Roanoke, United States Signature Flight Support Corporation Full time

    Job DescriptionSignature Aviation is a market leading global aviation services provider with over 220 locations and 6,000 employees worldwide.  Eligible team members enjoy a wide array of benefits including health and welfare options, generous 401K match, paid time off, tuition assistance, and limitless opportunities for training and...


  • Roanoke, United States Suburban Propane Full time

    > > **Customer Service Representative** **Roanoke , IN** **JOB ID: 7241** **JOB CATEGORY: Customer Service** **POSITION TYPE: Regular Full-Time** **Overview** We are currently looking for a Customer Service Representative to play a pivotal role in helping to support excellent customer service, customer retention and new customer acquisition. As a Customer...


  • Roanoke, United States Action Personnel Inc Full time

    Description We are looking for a dynamic individual to join our Sales and Service team. At our company, we prioritize providing exceptional customer service and building meaningful relationships with our clients. As a Sales and Service Representative, you will play a crucial role in delivering top-notch service and ensuring customer satisfaction. The Perfect...


  • Roanoke, United States RJ4 LLC Full time

    Job DescriptionJob DescriptionWe are seeking a Customer Service Agent to join our team! You will be responsible for helping customers by providing product and service information and resolving technical issues.Responsibilities:Handle customer inquiries and complaintsProvide information about the products and servicesTroubleshoot and resolve product issues...


  • Roanoke, United States Packaging Corporation of America Full time

    As a Fortune 500 company, Packaging Corporation of America (PCA) is an ideas and solutions company. Our corrugated packaging business seeks to be the leader in helping our customers — large and small — package, transport and display products of all kinds. Our white paper business delivers Paper With Purpose by providing the highest level of customer...


  • Roanoke, United States Cardinal Health Full time

    The Representative II, Customer Service Operations processes orders for distribution centers and other internal customers in accordance to scheduling, demand planning and inventory. The Representative II administers orders in internal systems and res Customer Service Representative, Customer Service, Representative, Retail, Healthcare, Internal


  • Roanoke, United States Ostrom Electrical Plumbing Heating & Air Full time

    Job Description Successful applicants will promote a positive customer experience by facilitating the prompt, professional handling of client inquiries and service requests. This position provides opportunity for advancement to other roles. Responsibilities Master call templates to sound professional when speaking with customers. Schedule service and...

  • Welder I

    3 months ago


    Roanoke, United States Natural Gas Fuel Systems, Inc Full time

    Job DescriptionJob DescriptionWelder ICummins Clean Fuel Technologies is a premier provider of quality products and services to commercial equipment users. We are customer-focused, people-oriented, and financially motivated to deliver excellent outcomes for customers, shareholders, vendors, and our people.We offer a rewarding career with a leader in the...